Customer Ratings & Reviews
- Model:
- T36FT820NS
- SKU:
- 6455518
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the Professional 20.8 Cu. Ft. French Door Counter-Depth Smart Refrigerator's sleek design, overall performance, and ample internal space. The refrigerator is also praised for its ice production, quiet operation, and fantastic lighting. Furthermore, customers appreciate the refrigerator's ability to keep food fresh and maintain perfect temperatures.
This summary was generated by AI based on customer reviews.
Thermador Referidgerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worthless - have spent hundreds of dollars on repairs. Heater needed replacement, as the fridge would freeze up, doors do not close properly and the freezer door opens automatically, filter issues, drainage issues etc etc Have owned Subway, Viking, GE in other homes and still do, almost all flawless. Thermador should be avoided, and if possible, replaced ASAP as I am likely to do. Would have done it long time ago if it was not built in. Inherited this useless refrigerator when bought the current property otherwise would not have been my choice. Found notes from the previous owner who also had multiple issues and needed repairs. Would not recommend
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello JsW1, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. If you have any questions or concerns about the operation of your refrigerator, please contact Thermador Customer Care at 1-800-735-4328. We are here to assist you and address any product issues you may have. Thank you.
Doors defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doors dont fully close they hit on the storage bin. Has been a nightmare to deal with thermador. DONT BUY TOTAL TECH PROTECTION PLAN. BUY GEEK SQUQD PROTECTION OUT RIGHT.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello Harold, thanks for your review. At Thermador we strive to provide the high-level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Our Customer Care Team is available at 1-800-735-4328 if assistance is needed with your refrigerator. Please know we're here to help. Thank you.
Strongly recommend not to buy Thermador
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend against purchasing anything from Thermador or Bosch given my experience. Ice started building up and causing dripping and a drop in temperature in the top of my $10k+ Thermador refrigerator less than 4 years after purchase. After waiting 2 weeks for a technician, I was told that the heater, gutter, sensor and insulator would need to be replaced, which is not covered by warranty. I scheduled an appointment (after 45 minutes on hold) for the replacement to take place approximately 2 weeks later, the day before Thanksgiving. The technician never showed up, and when I reached out to him, he informed me that Thermador did not have him on the schedule for that day. I called Thermador customer service and (after a 30-minute wait) was told that the appointment had been cancelled because a part was on back order. So the appointment was cancelled without telling me and I had no functioning refrigerator for a holiday. The back-order date that I was given was December 11, and I was told that my case was referred to a supervisor. It is now December 21 and I have not heard again from anyone at Thermador.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello Randall, thank for your review. We apologize this has been your experience and appreciate you bringing it to our attention. We see our currently working with our customer service team towards a resolution. For updates on your case, please contact us at 1-800-735-4328. Thank you.
