Customer Ratings & Reviews
- Model:
- FW104500US
- |
- SKU:
- 6585781
Customer reviews
Rating 4.7 out of 5 stars with 269 reviews
(269 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.8
Rating 4.8 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Floor Washer Pet Cordless Mop & Vacuum Cleaner - 5 Series, especially its cleaning performance and ease of use. Many appreciate the long-lasting battery and lightweight design. Some customers wish the water tank capacity was larger, and a few noted that it doesn't reach under furniture easily.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
LOVE this vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I have a child in a high chair who constantly throws food and the floor gets dirty. This thing is amazing and works so well. It makes my life so much easier!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your thoughtful feedback! We’re delighted to hear that our product has been so helpful in keeping your floor clean and making life easier while managing mealtime with your child. It’s wonderful to know it’s working so well for you.
We truly appreciate your support and are always striving to enhance our products. If you ever have suggestions or encounter any issues, please don’t hesitate to reach out—we’re here to help.
Thank you again for choosing us. We look forward to serving you again!
Rated 5 out of 5 stars
Better then a Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Shark vac died and I needed a replacement. This fit the bill perfectly. It has a larger roller and cleans well. I’m not disappointed at all.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Magic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacmop is spectacular. I don't have much else to say about it. It checks all the boxes and then some. It is incredible. The clean is consistently excellent. The only downfall is it doesn't run itself.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your enthusiastic review and for taking the time to share your experience! We are thrilled to hear that you find our vacmop spectacular and that it consistently delivers an excellent clean. Your kind words truly mean a lot to us.
We also appreciate your lighthearted comment about it not running itself—while we may not have quite reached full automation just yet, your feedback inspires us to keep innovating and improving. We’re always working to make our products even better.
Thank you again for choosing our product. Should you have any questions or need further assistance in the future, please do not hesitate to contact us. We are here to help!
- Cons mentioned:Water tank capacity
Rated 3 out of 5 stars
Big vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but wish the tank was bigger! Our house isn’t big but we have to clean it 2-3 times while’s using this vacuum. If you have an up and downstairs you probably have to clean it more as we only have a one story. I would recommend this vacuum for its price point and if it had bigger tanks.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback on our product. We’re genuinely sorry to hear that the vacuum’s tank size did not fully meet your expectations. Rest assured, your input is invaluable to us, and we’re committed to using it to improve our products and services.
We’re glad to know that you find the vacuum recommendable, especially considering its price point. Your satisfaction is our priority, and we want to ensure you get the most out of your purchase.
Based on your description, it seems that the main concern is the tank size, which requires you to empty it multiple times during cleaning. We understand how this can be inconvenient, and we’re taking your feedback into account for future product enhancements.
If you encounter any problems, we’d love to assist you further. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and discuss possible solutions to enhance your experience with our product.
Once again, we apologize for any inconvenience caused. We appreciate your understanding and hope to continue providing you with products that meet your needs and expectations.
- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to use and great at picking up all the dirt and cat hair!
I would recommend this to a friend Rated 5 out of 5 stars
Life changing vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Tineco. The first one went after about a year of use but mostly due to my own negligence. This vacuum gets dirt out of your floors you never knew you had!!! If you are not shocked and amazed by its ability to not only vacuum but mop I will be wrong!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for being a repeat customer. We are delighted to hear that you are amazed by the vacuum and mop’s ability to deep clean your floors. We are committed to continuously improving our product quality and durability to serve you better. Thank you for choosing Tineco again, and please feel free to contact us anytime if you have any questions or need further assistance.
- Pros mentioned:Battery life
Rated 5 out of 5 stars
So far pretty impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it has cleaned up everything my family & a certain little 7 yo boy and puppy could throw at it! Pretty impressed. As with any battery powered electronics, wish there was endless battery life….but i did manage to clean the entire downstairs on a single charge. The only thing that I am not conpletely sold on is its ability to clean the grout lines incredibly well.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Worth the money.!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Effortless and efficient. Mops and clean floors like no other. 100% recommended.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Effortless and good but I wish the cleaning was a bit deeper
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback. We are glad to hear that you found the product effortless to use and good overall. We have taken note of your comment regarding the cleaning depth and will strive to improve our technology to provide a deeper clean. Thank you for choosing us, and please feel free to contact us anytime if you have any questions or need further assistance.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, cleans up good. Great for cleaning up after the dogs
I would recommend this to a friend Rated 5 out of 5 stars
Awesome product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a big fan of Tineco! This vacuum does not disappoint. I like this upgraded version and it handles pet hair a lot better than the other version i had in the past.
I would recommend this to a friendRated 5 out of 5 stars
New floors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought after new floors installed. Works great. Self cleaning option is a huge plus. You do have to fill up the cleaner tank and empty once if you want to clean the entire house, but has plenty of battery life to do it.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback. We are glad to hear that the product works great on your new floors and that you appreciate the self-cleaning feature and battery life. We have noted your comments regarding the tank capacity and will strive to make further improvements to enhance your experience. Thank you for choosing us, and please feel free to contact us anytime if you have any questions or need further assistance.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing! Makes my cleaning so easy and cleans all the dog hair.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on my floors!!! cleans and vacuum with ease.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
More Than I Expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Floor Washer turner out to be more than I expected. The ease of use is phenomenal. Totally happy with this product.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback! We’re thrilled to hear that the Floor Washer exceeded your expectations and that you found its ease of use phenomenal. Knowing you’re totally happy with the product truly means a lot to us.
We sincerely appreciate you choosing our product. While we’re glad it met your needs, we’re always striving to improve, and your feedback helps us do that. If you ever have any suggestions or encounter any issues, please don’t hesitate to reach out to us—we’re here to help.
Thank you again for your support. We look forward to serving you again!
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Outstanding. Best of the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding floor cleaner. I have recommended it to many people that have also purchased it. It drys fast and cleans deep.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful feedback! We’re thrilled to hear that you consider our floor cleaner outstanding and that it dries fast while cleaning deeply. It’s especially gratifying to know that you’ve recommended it to others who have also made purchases—your support and trust mean the world to us.
We sincerely appreciate you choosing our product. While we’re glad it’s meeting your expectations, we’re always striving to improve. If there’s anything you feel could be enhanced or if you encounter any issues, please don’t hesitate to let us know. Your insights help us grow and serve you better.
Should you have any questions or need assistance in the future, please feel free to reach out to us anytime. Thank you again for your support—we look forward to continuing to exceed your expectations!
- Cons mentioned:Water tank capacity
Rated 5 out of 5 stars
Happy shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good machine. I found the voice telling you what to do a little annoying I would have bought this machine but it left streaks on the floor and the water tanks had to be emptied a lot of times. Good Value
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely regret NOT buying this Tineco before. I got it after carefully reviewing different brands/models and ended choosing the Tineco. I’ve been using it almost daily since I have a dog and a cat and my floors never looked better. I used to use the Swiffer and this is the best upgrade ever!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best vacuum ever!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down best money ever spent!!! Obsessed!!! So impressed! Floors have never been so clean!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your enthusiastic feedback and for taking the time to share your experience with our product. We’re absolutely delighted to hear that you consider it the best money ever spent and that you’re so impressed with the results. It’s wonderful to know that our product has helped you achieve exceptionally clean floors.
We sincerely appreciate you choosing our product and are grateful for your passionate endorsement. Your satisfaction is our greatest reward, and we’re committed to maintaining the high standards that have earned your praise.
If you have any questions or need assistance in the future, please don’t hesitate to reach out to our customer service team. We’re always here to help.
Thank you again for being our customer.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
No job to hard for this to clean up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has done wonders for me. No more need to having to mob and vacuum, it does it all. Works well for when my dog goes outside after it has rained all day and tracks mud in on the wooden flooring.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive experience with our product. We are thrilled to hear that it has made a significant difference in your daily routine, eliminating the need for manual mopping and vacuuming. Your satisfaction is our top priority.
We appreciate your kind words about the effectiveness of our product and are grateful for your choice to trust our brand. Please be assured that we are continuously striving to improve our products based on customer feedback. If you have any suggestions or encounter any issues in the future, do not hesitate to reach out to us.
Thank you once again for your support, and we look forward to continuing to provide you with high-quality products that make your life easier.
