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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 271 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.8 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are pleased with the Floor Washer Pet Cordless Mop & Vacuum Cleaner - 5 Series, especially its cleaning performance and ease of use. Many appreciate the long-lasting battery and lightweight design. Some customers wish the water tank capacity was larger, and a few noted that it doesn't reach under furniture easily.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 271 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    No job to hard for this to clean up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has done wonders for me. No more need to having to mob and vacuum, it does it all. Works well for when my dog goes outside after it has rained all day and tracks mud in on the wooden flooring.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for taking the time to share your positive experience with our product. We are thrilled to hear that it has made a significant difference in your daily routine, eliminating the need for manual mopping and vacuuming. Your satisfaction is our top priority.
      We appreciate your kind words about the effectiveness of our product and are grateful for your choice to trust our brand. Please be assured that we are continuously striving to improve our products based on customer feedback. If you have any suggestions or encounter any issues in the future, do not hesitate to reach out to us.
      Thank you once again for your support, and we look forward to continuing to provide you with high-quality products that make your life easier.

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Almost Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How did i live without this item? Helped save my back, while cleaning up after kitties. Only issue is it doesnt clean dried, stuck on stuff. I have to spray it with water/cleaner 1st and let it sit.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that our product has been such a helpful tool for you, especially in making cleaning up after your kitties easier and saving your back. It sounds like it’s truly become an essential item for you, and we’re glad to hear that.

      We do appreciate you also mentioning the challenge with dried, stuck-on debris. You’re absolutely right – it’s designed for regular messes and picking up litter, but for tougher, dried-on spots, pre-treatment is often necessary. We take all customer feedback seriously, and we will certainly keep this point in mind as we work on potential future improvements to our product’s cleaning capabilities across different types of messes.

      Thank you again for choosing our product and for your valuable feedback. If you have any questions or need any assistance in the future, please don’t hesitate to contact us.

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best thing since sliced bread

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum mop combo! Saves time and prevents back pain related to mopping. It propels itself, cleans itself and is easy to dump dirty water tank. Highly recommend on hard surface floors!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your enthusiastic review! We’re thrilled to hear our vacuum mop combo is saving you time and reducing back pain, all while delivering a thorough clean with its self-propelling and self-cleaning features. We appreciate your recommendation for hard surface floors and are committed to maintaining the high standards you’ve come to expect. If you ever encounter any issues or have questions, please don’t hesitate to reach out. We’re here to support you!

  • Rated 5 out of 5 stars

    Love this machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine works awesome, I wish i would have got the model that is a steam unit as well. This model still performs amazingly. I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Tineco

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job of cleaning our bare floors. Prefer to vaccum first even though its supposed to do that. Also doesn't work quite the same as a steamer but still happy with it

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you so much for your review and for sharing your experience! We’re really glad to hear that the product does a great job cleaning your bare floors. We appreciate you mentioning your preference to vacuum first, and we’ll definitely take that feedback on board as we work to improve our products and ensure they meet all expectations.

      We’re also happy to hear that despite it not working exactly like a steamer, you’re still satisfied with it overall.

      Thank you again for choosing our product and for your feedback. If any questions come up later, please feel free to contact us. We’re here to help!

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Only regret is not buying earlier!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally have I found something that works for all the dog hair that accumulates in my flooring from my Bernese!! Leaves my floor so clean and eliminates having to vacuum up the hair and then mop! No complaints at all!!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your fantastic review! We're thrilled to hear that our product effectively tackles the dog hair from your Bernese and leaves your floors clean, eliminating the need for both vacuuming and mopping. It's wonderful to know that you're satisfied with your experience and have no complaints. We truly appreciate you choosing our product and are grateful for your support. If you ever have any suggestions or feedback, please feel free to share. Thank you once again!

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent vacuum cleaner, it picks up all the dirt and cleans the floor very well.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your wonderful feedback! We’re delighted to hear that you consider our vacuum cleaner excellent and that it effectively picks up all the dirt while cleaning your floors very well. Your satisfaction is incredibly important to us, and we truly appreciate you choosing our product.

      We are always striving to improve, and your feedback helps us continue to enhance the quality and performance of our products. If you have any questions or need assistance in the future, please feel free to reach out to us anytime. Thank you again for your support—we look forward to serving you again!

  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been life-changing, it saves me so much time, and my floor is so clean. It does a good job of picking dirt and dog hair. You do have to clean the parts right after using them, or you will get mold and bad smells.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best floor cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best floor cleaning device you can get. Super strong vacuum and sensors tell you dirty spots to stay and let the machine do its thing. The mop function is fantastic. Yes, people complain about the small tank but it takes all of 5 secs to empty and refill back.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a game changer for those who have a large area of hard floors to clean! It saves so much time and back pain!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you so much for your fantastic review and for sharing your experience with our product! We’re truly delighted to hear that it’s made such a positive impact for you.

      It sounds like it’s truly been a “game changer,” especially the way it saves you so much valuable time and helps alleviate back pain when dealing with those large hard floor areas. That’s exactly the kind of difference we aim to make!

      Thank you for choosing our product and for your kind words. Your satisfaction is very important to us.

      We’re always working hard to improve our products, and feedback like yours helps us understand what we’re doing right and where we can continue to enhance things.

      If you have any questions or need any assistance in the future, please don’t hesitate to contact us.

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Saves me so much time!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it actually vacuums and mops at the same time. We have two big dogs that drag in mud through the doggie door constantly. I have struggled with keeping my floors clean forever. This is the best purchase i have made in a long time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tenco

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had a few vacuum ups, but none like this one. It does exactly what it claims very well. The battery life is wonderful and the ease of use is incredible.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your feedback. We are delighted to hear that the product performs exactly as claimed and that you appreciate the wonderful battery life and incredible ease of use. We are committed to continuous improvement to provide an even better experience. Thank you for choosing us, and please feel free to contact us anytime if you have any questions or need further assistance.

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the best cleaner ever my life get better after tinco

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it way better then BISSELL machine we have three dogs flors stay clean

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you so much for your kind feedback! We’re thrilled to hear that you love our product even more than your BISSELL machine and that it’s helping you keep your floors clean, especially with three dogs at home.

      We sincerely appreciate you choosing our product. While we’re delighted that you’re satisfied, we’re always striving to improve, and your insights are invaluable in helping us do better. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    More than expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than we expected. My wife can not stop mopping not that the floors need it this thing is amazing. Our floors have never beem so clean. Buy it!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for taking the time to share your enthusiastic feedback on our Tineco product! We’re thrilled to hear that it has exceeded your expectations and that your wife is enjoying using it to keep your floors spotlessly clean.

      We’re delighted to know that our product has made such a positive impact on your home and that you’re encouraging others to buy it. Your recommendation is truly appreciated.

      If you ever have any questions or need assistance, please don’t hesitate to reach out to us. We’re always here to help and are committed to ensuring your continued satisfaction with our products.

      Thank you for choosing Tineco and for being a valued customer.

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    10/10 Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done! I was grossed out by the amount of dirt that was left on my floor from traditional mopping!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you so much for taking the time to share your wonderful experience with our product! We are thrilled to hear that it “gets the job done” and effectively removed the dirt that traditional mopping left behind. Your satisfaction is our top priority, and it’s heartening to know that our product has made a positive difference in your cleaning routine.

      We truly appreciate you choosing our product and for highlighting its effectiveness. Your feedback not only motivates us but also helps us to continue improving. If there are any areas where we can do better, please know that we are committed to working tirelessly to enhance our products and services.

      Thank you once again for your support and for being a valued member of our community. We look forward to serving you in the future!

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, It cleans and maps very well, it doesn't leave scratches, and the mapping is even, easy to clean.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for taking the time to share your fantastic feedback with us! We’re delighted to hear that you’re impressed with the cleaning and mopping capabilities of our vacuum. It’s especially reassuring to know that it cleans effectively without leaving scratches and that the mopping feature is both even and user-friendly.

      Your satisfaction is our top priority, and we’re thrilled that our product is meeting your expectations. We will continue to work hard to maintain and even exceed the high standards you’ve come to expect from us.

      Thank you for choosing Tineco and for your support. If you have any more thoughts to share or need assistance in the future, please don’t hesitate to reach out to us.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to use for easy cleaning. Easy to use quick charge unit.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your positive feedback! We’re delighted to hear that you found our product great for easy cleaning and appreciated its quick-charging, user-friendly design. Your satisfaction is very important to us, and we’re grateful you chose our product.

      While we’re pleased that it met your expectations, we’re always working to improve, and your insights help us refine our offerings even further. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Time saver with the 2 in 1 method, get rid of your mop and broom cause this does both at the same time!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your fantastic review and for choosing our 2-in-1 cleaning product. We’re thrilled to hear that you’re enjoying the convenience of combining mopping and sweeping into one efficient process, effectively replacing the need for separate mops and brooms.

      Your satisfaction is our top priority, and we’re delighted that our product is saving you time and simplifying your cleaning routine.

      We appreciate your feedback and are committed to continuous improvement. If you have any suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out to us.

      Thank you for your support, and we look forward to continuing to provide you with innovative and time-saving cleaning solutions.

  • Rated 4 out of 5 stars

    Tineco S5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVED this machine for the first 2 weeks, but then the iloop dirt sensor stopped working. Fortunately, I can return to BB for replacement. Also, it uses a lot of water so both the tanks need to be refilled frequently.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your feedback! We’re glad to hear that you loved the machine initially and appreciate your patience regarding the iloop dirt sensor issue. We’re sorry for the inconvenience caused by the water usage and frequent refilling. Your satisfaction is our priority, and we’re continuously working to improve our products.
      If you have any further questions or require assistance, we’d love to assist you further. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help!

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