Customer Ratings & Reviews

Covid hit, gyms close. Growing up a gym rat, and having that as my routine through life, that sucked. I purchased Tonal in April of 2020, cancelled my gym membership, and haven't looked back. Over 3 years later, this is still my routine, 3 to 4 days a week. There's a lot of info, and opinions regarding Tonal. For me, it replaced the need to go to the gym. Is it perfect? No, but the gym doesn't have all the equipment I like either. In the end, working out at home, on my time, is worth so much more. I always gauge worthiness of the item on if I'd buy it again. If this broke tomorrow (I hope it doesn't), but I would get it again.

I have worked out with Tonal for more than a 1 year. Tonal requires you to subscribe to their service for 1 year when you purchase a Tonal. This makes sense as it forces you to try all the classes and features so you can get the most of what works best for you and allows you to learn how to use all of Tonal. Tonal also allows the user to create personal custom workouts. I assumed that once my required year of subscription service was complete that I would be able to still use the workouts that I created and that Tonal would still maintain its basic functions. What they do NOT make clear is that after 1 year, if you decide that you cancel your subscription, you not only lose their content, but they make the Tonal almost unusable. I have Custom Workouts that I built and they will not work. I own a tonal, a computer based workout machine and it will do nothing but allow you to maually increase the weight up and down and track your reps. Basic features, like using my pre-planned workouts, with built in timed rest periods, type of exercise being done, etc., no longer work. The machine itself is $4000+ and, if you are not prepared to spend and additional $60/month forever, I would not recommend purchasing this. As an aside, it is highly recommended to purchase a long term warranty the Tonal has some delicate parts and if you do not have an extended warranty you may be in trouble. If paying $60/month forever is an issue for you, I would recommend finding a good, high quality pulley machine that may cost you a little more up front and take up a little more space, but, once you own it, you do not owe money forever or have to pay for it to work properly (and if it breaks, it is easy to fix). I would have given Tonal 5 stars if it was not almost unusable without the subscription. I really enjoyed working out with my Tonal. Very useful. I did like the classes, but after a few months I stopped using them and ended up sticking with my Customer Programmed workouts and never looked back. It keeps track of your weights, reps, rest times and more. There are so many exercises you can use it for. For more on how it works, you can watch their sales videos and see what they are selling and it is fairly accurate. It is a good product and worth the purchase price... BUT - If they did create a sales video that showed you what you get without the subscription, NO ONE WOULD EVER PURCHASE A TONAL. There are reviews on Youtube (Search: "Tonal when you cancel the Subscription") that I wish I had watched prior to purchase. Their video classes with the varied personal trainers are good and IF YOU LIKE/USE them, paying $60 per month is not expensive (even a value), but if you do not want to use those classes and cancel your subscription, to repeat, Tonal will make the function of the machine almost useless... essentially a bricked device. Why don't they have a tiered subscription? Being forced to pay for something that you purchased at a premium is a hard ask, but if they had a $20/month basic function subscription tier I would pay it to not have my Tonal in Bricked Status. BUY - If you are ok with paying $60/month (or more) forever. It can be a great workout machine that fits in a small space. Just know what the real cost is. SKIP IT - If you do not want to pay $60/month forever

I love my Tonal! I use it 3-4 times per week and I’ve lost 12 lbs in 2 months. There is an amazing tonal community on Facebook. I’ve completed 4 programs and enjoyed all of them. My weights are set and increased for me depending on performance. I am a planner and would take more time planning my workouts than actually doing them. With this, I save so much time. It’s so easy to use. I work out at home, no driving to a gym. I am completely satisfied with my purchase.

Tonal Home Gym is the best purchase we've ever made from Best Buy in our lifetime.

Very easy to use. Set up was quick. Very customizable.

What a machine and what a program. Love this thing. game changer for my wife and I. Have worked out 11 weeks straight for the first time since High School! I'm 40 :). If you can afford it, don't hesitate

Tonal is the best workout system I've ever used. I never have to think about setting weights or counting reps.

Did not purchase from BestBuy. Got it during Covid direct from Tonal. My whole family uses it. Machine still working well after several years. Love it.

This is a great machine and I am enjoying it a lot. There is a learning curve, but it is great!

Got it in July 2021 and will never go back to a regular gym! Gamechanger from a training and efficiency perspective!

Glad best buy is offering installs and warrenties!

I dont have one and best buy wont let me read reviews