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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 62 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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76%would recommend to a friend

Customers are saying

Customers are pleased with the COOLiFY Air Neck Air Conditioner 5000mAh for its effective cooling feature. Many users mentioned how it provides immediate relief and keeps them cool during hot days. Customers also appreciate how it refreshes their necks and blows air to keep their faces fresh.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 62 reviews
  • Rated 5 out of 5 stars

    Best Cooling Device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great have tried many other types but know of them compare to this one it feels like a Mini A/C around your neck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent fan for heating and cooling your

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a lifesaver during outdoor activities. I cannot wait to use the heating function during the winter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item for the heat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my favorite items . So much better than a fan . Need the cold and the fan going when its especially humid outside .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A humid summer day friend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grrrrrrrr8 item. Love it. The best I have used.. A very good choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use.for work. It refreshes my neck and blows air to keep my face fresh. Only thing that, sinxe it is a fan it blows air according to the temperature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shoulder HVAC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are three settings: warm, breezy and cold. Recharging cord is provided. Comes in white and black.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Cools you off great. Love the cold!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth the money. I bought two more for gifts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ❤️❤️❤️❤️❤️ I love it! Recommended! Bring anywhere u go. ☆☆☆☆☆

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was life changing in relentlessly hot weather.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Think its a good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to wear it for where I wanted to wear it but reading the directions and looking at how it was made, it does look to be a great product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not too cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not as I expected on keeping me cool in temperatures of 113 and 115

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for the Disney trip. It did not satisfied the need.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defected product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never able to use this product because it never turned on for me to used it. It has a one year company warrenty on it but they want me to buy another one before they can credit me for a new one. HOW ON FAIR IS THAT????? Personally I think this bad customer service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cooling fan

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually very comfortable. It works great. The cooling operates great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Neck AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It provides immediate and effective relief for those battling hot summer days.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooling plate is nice but the fans werent strong enough. I never actually felt a breeze. Probably not ever going to use the thing again, so its a waste of money long term.

    No, I would not recommend this to a friend
    • Brand response from TORRAS
      Posted .

      Dear Mike,
      We’re very sorry to hear that the cooling effect of your Air did not meet your expectations. Coolify Air is designed to provide both cooling and heating, and the cooling experience should feel like placing an ice-cold soda against the back of your neck, offering continuous refreshment. If you didn’t feel any cooling at all, it may be due to incorrect usage or a possible device issue.

      Please reach out to us at [email protected]
      , and our support team will be happy to help troubleshoot the problem and also share tips on how to get the best experience from your wearable cooler. TORRAS

  • Rated 5 out of 5 stars

    Keep cool or warm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son in law works outdoors and he loves them! Great gift!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device does not cool off in the hot weather which defeats the purpose of it. It will only cool when in AC indoors. I should have bought the lower end model with only a fan and saved money.

    No, I would not recommend this to a friend
    • Brand response from TORRAS
      Posted .

      Dear AmberlyS,
      Thank you for sharing your feedback. We’re sorry to hear that you didn’t experience the expected cooling effect. Please note that the Coolify Air itself has a built-in cooling plate at the back of the neck — it provides a cool sensation even without air conditioning.

      It’s possible that the cooling function wasn’t activated properly, or there might be an issue with the device you received. We’d love to help you resolve this! Please contact our after-sales support via [email protected] or call us at +1 888-881-8818. and our team will guide you through the steps or assist with a replacement if needed.

      We value your experience and look forward to helping you enjoy the Coolify Air as intended. TORRAS

  • Rated 2 out of 5 stars

    Not worth the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely not worth the price. I returned the next day.

    No, I would not recommend this to a friend
    • Brand response from TORRAS
      Posted .

      Hi JosephS,
      Thank you for your honest feedback. We understand your concern about the price and are sorry the Air didn’t meet your expectations. Our team would be happy to check whether your unit is performing as intended and explore solutions with you. Please feel free to reach us at [email protected]
      . TORRAS

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