Customer Ratings & Reviews
- Model:
- X00FX2787
- SKU:
- 6640514
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Iphone case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the case looks! But, expensive and broke after 3 days of use.
No, I would not recommend this to a friendBrand response from TORRAS
Posted .Hi Mr/Mrs Tyler,
Thank you for giving our Ostand Q3 Spin case a try and for sharing your honest feedback. We're so glad to hear you loved the look of the case, but we're genuinely sorry to hear about the problem you encountered and the disappointment it caused.
At TORRAS, we take pride in the durability of our products, especially one designed with military-grade protection. The issue you've described is certainly not the experience we want for any of our customers.
To make things right for you personally, you could get in touch with our TORRAS Customer Service Representative. Please share your proof of purchase and images of the damaged phone case with them so that we can proceed, we can offer you a replacement~
For everyone else viewing this review, we want to assure you that we are looking into this specific case closely. Product quality is our top priority, and we are committed to ensuring the items you receive meet the high standards you expect from TORRAS.
Thank you again for bringing this to our attention, Tyler. It's feedback like yours that helps us improve.
Best wishes,
TORRAS Customer Support Team.
Wrong price 5th Av Stirr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned a couple of hours after I bought it. In your NY store (5th av) had a wrong price and customer service didn’t resolve it appropriate.
No, I would not recommend this to a friendBrand response from TORRAS
Posted .Hi Veronica,
Thank you for bringing this to our attention. We’re sorry to hear about the pricing issue you encountered at our 5th Avenue store and that the customer service team wasn’t able to resolve it appropriately at the time. We truly appreciate you giving us the chance to look into this further.
To help us investigate and make things right, could you please send us a private message with the following details?
1. Your purchase receipt or proof of purchase
2. A photo of the price displayed in the New York store (if you were able to capture it)
Once we receive this information, our support team will personally review your case and work to find a fair resolution. We’re committed to ensuring our customers have a positive experience, and we want to help however we can.
Thank you again for your patience and understanding. We look forward to assisting you soon.
Warmly,
TORRAS Customer Support Team.
