Customers express satisfaction with the solid state drive, describing it as a great feature. However, they are not as positive about the touchpad, with some customers reporting that it does not work.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
Pros mentioned:
Speed
Cons mentioned:
Touchpad
Rated 5 out of 5 stars
Love it.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I've been looking for a fast computer for home use and this one fits the bill and then some. The convertible with touchscreen is simply awesome. I wish the touch pad wasn't so enormous - i have to undo a lot of clicks because I haven't quite mastered moving so far over to the left. Sometimes the keyboard gets stuck when moving from tablet to PC mode. For example, the CAPS LOCK will be on and the type will be in CAPS and then, even though I turn CAPS LOCK off, the type is still in CAPS. I've found restarting the computer it fixes it. These are the only issue I've found after using it for a solid month.
I would recommend this to a friend
Cons mentioned:
Setup
Rated 4 out of 5 stars
The jury is still out.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My last Toshiba was super, I could not mess it up. This one took some time to set up, and Toshiba tech. support was terrible. If you get a lemon, you're in trouble.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
It's a nice unit.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a good unit. Most would think I'm crazy for buying a 15.6 2in1, but I like it and it serves it's intended purpose. Wanted/Needed touch screen for remote applications and it works well. The touch screen actually surprised me in regards to its accuracy...not bad at all.
The wireless card strength card is weak at 2.4, but at 5 it's fine.
Glad I got the SSD drive, used one with the 5400 drive and it was not nearly as snappy as this one. All in all i'm happy as I got it at a good price. Not crazy about the mouse though, Don't really like the buttons integrated into the glide pad, after a month I'm still trying to get used to it. Keep making the screen bigger and smaller.
Oh well...just some thoughts.
I would recommend this to a friend
Pros mentioned:
Ssd
Rated 5 out of 5 stars
Perfect convertible laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was debating between a new laptop and a tablet. This convertible is the best of both worlds. Very versatile and lightweight. And with SSD it is lightening fast.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Great Laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great laptop. Display is super clean & bright. Super fast boot up & runs programs super fast. Great for videos & work.
I would recommend this to a friend
Cons mentioned:
Performance
Rated 1 out of 5 stars
Wifi Issue
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this laptop 3 weeks ago, and I had always problem with watching online movies, etc. It takes long to open even yahoo page. I used to think this is my WiFi modem problem until tonight that I bring my old Dell laptop home and realized how good is my connection to the internet.
It is more than 14 days that I bought this. I don't know how to give it back :-(.
No, I would not recommend this to a friend
Pros mentioned:
Solid state drive
Rated 5 out of 5 stars
Terrific solid-state laptop for the money
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Terrific solid-state laptop for the money. It is difficult to find another product that gives you the features such as this to see the solid-state laptop . This was marked down at our local Best Buy and I own a similar model as this one was purchased for use for a family member. Boot up time is extremely quick. Having the number keypad on the keyboard is also nice. I have not had any issues with the system and again did not see another product in the same price range that offered this much value. I would not hesitate to suggest purchasing this laptop.
I would recommend this to a friend
Pros mentioned:
Solid state drive, Speed
Rated 5 out of 5 stars
I wasted so much time. . .
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It was about time I joined the rest of the world in getting a fast computer. I'm a freelance writer. My old economy style computer was okay for six years ago but the hard drive crashed and it was time. I spent more money for this Toshiba Radius but the speed differential is fantastic-- especially with the way I need to work. Soooo glad I got the solid state drive. The Terabyte deficit doesn't bother me b/c there are so many alternatives. I'd much rather have the speed which still amazes me. I feel kind of foolish that I didnt' get an I7 Intel chip and an SSD long ago. I wasted so much time and productivity. This works very well with Windows 10 and I'm happy. Also, I bought this when there was a temporary price drop of nearly $300 bucks so...
I would recommend this to a friend
Cons mentioned:
Touchpad
Rated 1 out of 5 stars
Buyer Beware!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This has been the worst laptop ever! At 9 months the screen started to flicker so I sent it back to Toshiba at my expense and they fixed it. Now 4 months later the screen doesn't work at all and out of warranty. When it did work the touch pad was so sensitive that the cursor would fly around all over the page. I called to try and get that fixed to no avail. I will go back to HP Laptops as I have never had a problem with them. Never again Toshiba! Your product is terrible.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
WATCH FOR DEALS BLACK FRIDAY WEEK!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is a Great unit I got on sale on black Friday week. If you want the best deal from Best Buy look online that week! The units they have in store are different models and sales than the best buy online store. Stay away from Marketplace vendors on computers. If you want the best experience, buy directly from Best Buy's website so you have Zero hassles in case there is a hardware or software issue that happens during the initial warranty period.
I would recommend this to a friend
Pros mentioned:
Solid state drive
Rated 5 out of 5 stars
excellent laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
was a little skeptical of the touch screen, but now I love it. solid state hard drive, it's extremely fast. I made a great purchase
I would recommend this to a friend
Pros mentioned:
High resolution
Rated 5 out of 5 stars
Great laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The resolution is so clear. Wonderful quality!!!!!
I would recommend this to a friend
Rated 5 out of 5 stars
Everything you need
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm not much of a tech guy, but this laptop does everything I need it to and more. The screen resolution on this is amazing, watching movies on an airplane with this laptop makes it really enjoyable.
I would recommend this to a friend
Rated 5 out of 5 stars
Great laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
With the expert advice of the Best Buy sales associate, I made the perfect chioice for my personal laptop.
I would recommend this to a friend
Cons mentioned:
Touchpad
Rated 5 out of 5 stars
Working well so far
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This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good. Bought it for my mom who has some struggles with new technology. So far she said it was working great. The trackpad was really annoying at first cause the zoom in and out was way too sensitive. But once I figured out how to shut that off, it was much better.
I would recommend this to a friend
Rated 5 out of 5 stars
Nice laptop! Good price!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a pretty nice laptop! It's light and very fast!
No, I would not recommend this to a friend
Rated 5 out of 5 stars
State of the Art
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had an old lap top when I was told about the Toshiba from an IT guy. It is amazing and my favorite feature right now is the lighted key board although I am sure there will be many many others
I would recommend this to a friend
Pros mentioned:
Storage
Rated 4 out of 5 stars
Satisfied
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had this device for close to a month and so far it has performed as expected. I have noticed the WiFi signal is weak when running on battery, though I suspect that is due to the power saving settings. When connected to power, the signal is as good as any other device I have. The screen is vibrant and crisp when full brightness but a little difficult to read when running at a lower level. It takes a little getting used to the 4K resolution.
My only real complaint would be the sharp corners and edges. These are literally painful when holding on lap or in arm. I also think the ridge around the top of the base is going to subject to damage with minimal usage.
I was originally looking at the 1TB version of this device but found the SSD option for just $50 more. I don't need much storage space so this was a real bargain for me.
Overall I have been happy with this purchase so far.
I would recommend this to a friend
Cons mentioned:
Charging, Power cord
Rated 1 out of 5 stars
Battery Issues
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
first computer had power cord troubles, wouldn't charge computer. Ordered part, still didn't work. Took back computer. BB ordered new. now a month later, I have the new computer. charged overnight. wouldn't hold a charge and wont turn on, even while power cord plugged in.
No, I would not recommend this to a friend
Brand response from ToshibaStaff
Posted .
Thank you for the review, Steve, and sorry to hear that your Satellite P55W seems to be having some sort of battery, charging, or general power problem.
Thanks again for the feedback and sorry for the trouble.
Cons mentioned:
Touchpad
Rated 1 out of 5 stars
Terrible computer
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I received this computer and within 20 minutes of use, nothing worked. The touch pad did not work, the mouse would not select any programs and I could not even manually start the computer or open the task manager to evaluate what the problem was. Terrible computer I'm incredibly mad and disappointed. I've looked forward to using this computer a couple weeks now and it literally does not do anything and I can't fix it.
No, I would not recommend this to a friend
Brand response from ToshibaStaff
Posted .
Thank you for the review, Matt, and sorry to hear that your new Satellite Radius P55W-C5210-4K seems to have multiple issues.
I recommend performing a Windows Reset, if possible. See the Toshiba Forums community knowledge base article and its embedded video at forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690 for detailed instructions on how to perform a Windows Reset.
If that doesn't resolve the problem then I'd recommend returning the unit to Best Buy for replacement, though you also have the option of sending it to Toshiba for a warranty repair. If you'd prefer to take the repair option you can contact Toshiba support at 800-457-7777.
Thanks again for the feedback and sorry for the trouble.