Customer Ratings & Reviews

Thank you for the review, Dell, and sorry to hear about the touchscreen trouble.

I wonder if you can provide more details about your experience with the touchscreen. Can you describe the specific symptom(s) that lead you to consider it buggy?

If this laptop was brand new when you posted your review then it's likely that Windows Update had been busy downloading & installing updates. That's typically the case with brand new systems, and if so it will tax initial performance until the updating process is completed, which should be done within a day if the laptop is left turned on and connected to the Internet.

Thanks again for the feedback and for choosing Toshiba.

Thank you for the review, Juan.

I'm glad to hear that you like your Satellite Radius P55W-C5200X so much that you're considering buying another.

Since you like the product I want to point out that a 2-star rating will mean to others that the product was not satisfactory for your application or that you experienced some kind of serious problem with it.

Please let us know if you're experiencing a problem or if there's anything you need help with. If that's not the case, please consider changing your star rating to match your level of satisfaction with your Satellite P55W-C5200X. More stars is better! :)

Thanks for the feedback and for choosing Toshiba.

Thank you for the review, Keegs, and sorry to hear about the trouble.

This symptom is most likely related to Windows Update replacing the video driver during the initial Windows 10 configuration process. If so, this issue is not unique to Toshiba or this model and can be completely avoided by not connecting to the Internet until after Windows 10 has completed its first-time setup process. Once that process is complete and you're looking at the Windows 10 desktop you can go ahead and connect to the Internet, at which point (or shortly thereafter) Windows Update will run automatically.

Thanks again for the feedback and for choosing Toshiba.

Thank you for the review, AngelsFan, and sorry to hear that you experienced a Wi-Fi issue with your Satellite P55W.

I understand that you already returned the unit but for the benefit of anyone reading this review who would like help troubleshooting Wi-Fi connectivity reliability with any Windows 10 computer, check the Toshiba Forums community knowledge base article at forums.toshiba.com/t5/Networking-Wi-Fi-Knowledge-Base/What-can-I-do-if-my-Wi-Fi-wireless-isn-t-working-in-Windows-10/ta-p/663603 for Windows 10 Wi-Fi troubleshooting tips.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, Jslo, and sorry to hear about the drive problem.

If a product is defective when brand new we would normally recommend returning it to the place of purchase for replacement, but I understand that you've already sent it out to be repaired.

Please update your review when you get it back from repair to let us know how you like a normally functioning Satellite Radius P55W-C5200X.

Thanks again for the feedback and sorry for the trouble.

Thank you for the review, VailRealtor, and sorry to hear that you're not happy with the performance of your Satellite Radius P55W-C5200X, so far.

I wonder how long you've had the laptop and if Windows Update has been busy downloading & installing updates. That's typically the case with brand new systems, and if so it will tax initial performance until the updating process is completed.

If it still doesn't seem to be performing commensurate with its Core i5, 8GB specs when all Windows Updates have finished installing, please contact Toshiba support at 800-457-7777 for troubleshooting help.

Thanks again for the feedback.

Thank you for the review, Geo7 and sorry that you encountered some issues with the Wi-Fi of your Satellite P55W.

Toshiba has extensive quality controls built into our manufacturing processes, but occasionally something can go wrong that couldn't be foreseen in testing. In such cases, we have defective new product return agreements in place with our authorized retailers to ensure that customers have a window of opportunity to return alleged defective products for replacement.

It's good to hear that you are able to utilize the return policy. For the benefit of anyone reading this review who needs help with a Wi-Fi issue, I recommend updating the wireless drivers (or reinstalling if there are no later versions) available from support.toshiba.com and reviewing the Toshiba Forums community knowledge base article at forums.toshiba.com/t5/Networking-Wi-Fi-Knowledge-Base/Troubleshooting-Wi-Fi-Wireless-Problems-Windows-8/ta-p/365081 for Wi-Fi troubleshooting tips.

Thanks again for the feedback and sorry for the trouble.