Customer Ratings & Reviews

Excellent work in installing Ringdoorbell and light/camera in our back yard. Very helpful in helping us to learn how to use the system.

This service is just wonderful. I used it over the phone and in person at the store. All technicians have very good knowledge and were able to analyze and fix my computer problems/issues whenever possible. If my issues were not fixable they explained what was wrong and answered all questions to my satisfaction. All are very polite and respectful. They explained the resolutions and let me decide on how to proceed. I don't know what I would do without this service. Also, the support membership covered all my costs without any additional charges. It works just fine for and my level of computer experience and knowledge which I consider to be good.

The geek squad folks are great. We have consistently used their services and have never been let down. These guys are very friendly and go the extra mile to make sure you are a happy customer.

Support is ALWAYS there for you! When I have computer issues they walk me through every step or fix it for me. They are always very courteous and respectful as well. Well worth the investment

This is my second year of total tech support and I am completly satisfied with this service. You might think that the initial price is too expensive but once you price the cost of service charges for one computer failure,or one appliance failure, etc. You will see that the initial price is very inexpensive. I have had total tech support to my home a couple of times and they are very courteous, and very knwledgeable. They also explain to you what they are doing (for us computer illiterate people) so you have some idea what is going on. Which is awesome!! I would recommend this to everyone with electronics and appliances in there houses!!

The geek squad has been wonderful, from installation and beyond. Always there to help whenever I have a question or a problem, with my pc, printer and tablets. Awesome!!!!

Very happy with Total support. Online assist is easy. However, have encountered long wait time on occasion. But overall, like the support for all our computers etc

THIS PLAN IS GREAT GLAD I PURCHASED IT, NO MORE PROBLEMS TRYING TO GET SOMETHING REPAIRED

I have always felt confidence in BestBuy service and tech support. Easy to make appointments with the app, and the crew really know their business. Thanks much!

Let me tell you, I've had tech support for about four years now and have not regret paying for this. I can't tell you how many times they have help me with some difficult problems,virius, getting my internet back, annoying pop-up, just about anything. They are fast, very knowledgeable, very understanding and nice. For the price you can't beat and they are 24/7 so no matter what time day or night they are their, and you want to know the best part? I like how the will take remote control over your device and a lot of time you don't have to be their to wait until they finish. Isn't that great!!!.

Bought and have used the Geek Squad for many items for my home.....computer protection....TV protection.........installation of 3 TV's on the wall.....great service

I love my Geek Squad technicians, I cannot say enough about how professional the GS Technicians are as they always strive to do a great job for their customers. When seeking technical support it is important to know who is being given access to the information on our electronic devices. When working with the Geek Squad it is peace of mind that is gained more than anything and it helps that the tech support team is knowledgeable about what they work on for the customers. Thank you GS tech support.

Total Tech support is just what it says. They will assist with that which is best for your situation. I was frustrated with my laptop as the hard drive had corrupted some of my excel files. I was ready to purchase a new laptop. Total tech said, 'you don't need a new laptop'. What? yes they turned my old lap top into a super laptop by converting or changing out the old hard drive for a solid state operating system. Saved me big money and I am amazed how fast my new old laptop is. Paid for the service for years with just one visit. Thank you Best Buy!

I've always been very satisfied with the Geek Squad tech support. I wish I had the option of just purchasing only tech support for the $100 instead of having to also include additional money for other support that I do not need. I also appreciate the fact that I can make an appointment to sit with a tech person, one-on-one to solve my problem with my HP laptop and/or ipad or tablet. I understand that appointments are now scheduled for 15 minutes, but I always need longer time because I typically have several questions and do not want to be cut off.

Anytime I call, I get my answer. I am very happy with the responsiveness and results from any problem calls that I have made. A great value!

Love the coverage - not just my computer but all the electronics in my home!! They are easy to work with and I don't feel this is un-necessary!

Best Buy Total Tech Geek Squad protection is a must have! I have had nothing but great experiences with the Total Tech Greek Squad. The tech staff has always been polite and the benefits are great. I have had them setup several desktops and laptops are the past few years. They have also "wiped" and reset several devices, as well as trouble shoit a few things. It is very easy to schedule appointments and i have even been able to stop in without an appointment and they have been able to get me in within an hour.

I like having this protection plan. The support, ease and knowledge gives me peace of mind.

I love being a Total Tech member. They always happily fix my PC issues when I bring them in, and I never have to pay a fee for the service. I also have benefited from other perks like free appliance delivery and installation and discounted installation of big TV mounts and wires inserted into the wall neatly.

I have 16 devices of which 9 needed some sort of tech help in the last year. Waited to write review to see if service met expectations. It exceeded expectations everytime. Schedule appt is easy, always ready at appointment time, and clear explanations every time. I would have thrown away some of the PC's repaired, rebuilt, saved from hacks and malware, and needed new hard drives. With 5 kids in school, this service pays for itself over and over. Discounts on parts is wonderful too. I will always have this service without fail (pun intended).