Customer Ratings & Reviews

This service was recommended to me. I’m glad I invested. Concerned with the lack of notes if there is a bad incident. Even hung up on as I got upset to not getting my same question unanswered. Q: Where is my equipment? No manager call back as promised… gone for the day, passed to someone else to refer me to the website, which referred me to the phone number I just called. 8 different people same answers- same website referral(except the last one). Would I recommend this service, sure… For an insanely good time, call. Excellent help when you get someone willing to take a chance and try to resolve the problem.

Having a membership in Best Buy Total Tech Support program gives me a feeling of security. Whatever situation I encounter or question that comes up with computers, cell phone, software, etc., I can call the Geek Squad at the local Best Buy and the representative walks me through the process of satisfying the situation. The Geek technicians are well versed in their area of responsibility and very friendly to those of us who lack the technical knowledge. I would not be without this support.

Tech siupport is the support needed for quick and simple to get the support upon encountering problems with electronics, specifically smartphones and personal computers. Programs change week to week in electronic technology. Unless one is very savvy, it is best to have a place to go for help.

In my past experience, I never bothered with this type of purchase. However, as technology increases and everything is "connected" I find that it is so much easier to have this support, than not. I'm a senior and live in a smart home (dumb owner) and need all the help I can get. I don't need the frustration. It gives me peace of mind that I can continue to live in this connected life. It pays for itself and includes appliance service and for items not bought at Best Buy.

Very happy with the support, I initially purchased it when I purchased my new Samsung TV over a year ago and everything was set up as I am not tech savvy. About 6 months later my daughter needed her lap top scanned as she had a virus and I looked at the tech support contract, took the lap top in and they took care of everything for free. A month ago my TV was not working, x-box was, could get netflix but not regular channels, the young gentlemen that came out was very helpful, got everything set up again and showed me how to fix things going forward.

Everything about TOTAL TECH is awesome and well worth every penny. It saves you money on the installs and products you get 50% off I think of installs in your vehicle and one of my installs was ZERO charge. I have gotten so many free stuff using this total tech that it pays for itself right away. You will save so much money with this membership. I cannot stress enough how awesome this product is and every Best Buy customer should GET THIS MEMBERSHIP. I am wowed every single time I buy a product & have installs done. TOTAL TECH is a MUST HAVE

This service really gives me peace of mind knowing that if I need help whether it would be remotely or in store they have my back. With the recent COVID-19 if I had a virus or questions they have a number you can call to get help. Even the in home services (which is a discounted price with this service) they are very nice and very helpful. They are also respectful of your home. Each time we had them here is was a wonderful experience all the way around. We have gone with Geek squad protection for over 10 years and not once have we been disappointed by them.

I've been using this service for several years now. Not only do they help you with your tech issues and updates on your electronics but you also get discounted pricing on many products purchased through the Best Buy website (I got around 50% off on 2 of my automatic car starters). It's well worth the yearly fee and I have peace of mind knowing that I can get my products fixed without paying anything extra.

If you need help setting something up, like a backup drive, or just advice on what to buy for a new home network, this subscription is worthwhile. The tech can come to your site and give you useful advice. I found the people I talked to were very knowledgeable and knew what I was looking for and were able to give me very useful advice. In my opinion, a single site visit makes the subscription worthwhile. Any other visits just make it that much more of a value.

I have 16 devices of which 9 needed some sort of tech help in the last year. Waited to write review to see if service met expectations. It exceeded expectations everytime. Schedule appt is easy, always ready at appointment time, and clear explanations every time. I would have thrown away some of the PC's repaired, rebuilt, saved from hacks and malware, and needed new hard drives. With 5 kids in school, this service pays for itself over and over. Discounts on parts is wonderful too. I will always have this service without fail (pun intended).

I'm glad I purchased the Total Tech Support membership because unfortunately I have had to call or visit a Best Buy store more frequently this year, with a new PC. Hacking or Microsoft changes in software seem to be causing me more operational difficulties this year. Changes to my Office 365 software pull-down options for 'Send' by email, to a flash drive, or 'Export' seem to have disappeared causing me difficulty with receipt messages to other companies. Now new documents are more difficult to upload on 'File'.

I purchased the Total Tech Support membership after returning from an overseas deployment in 2018. Now that I have it, I've told everyone I know, even people I barely know; that this is one of the best kept secrets in America. I mean, if you own technology, who else is going to help you keep it functioning like the Total Tech Support team. In addition, the annual updates and renewal are a reminder to keep the funds in your account to ensure you maintain this great investment.

I have used tech support when needed and they have always been good. Because I had purchased the total warranty/support on my new laptop, when the hard drive went out in an older laptop they replaced it for just the cost of the hard drive and no other labor charges. I just keep the older laptop as a backup.

I love the Geek Squad!!! I can't say enough good about them. They have saved me so many times. Having this has saved the cost of me having to purchase an entire new computer. I got hacked with some sort of malware which froze up my computer. I immediately called them and within an hour they had the malware off and my computer running again. They have also cleaned up my computer, tuned it up and solved various problems. Everyone I've spoken with has been extremely knowledgeable. I would never be without this protection.

I used it for the first time about two years ago. I had a problem with my HP Desktop, and I was totally fed up with Fry's Tech Support. I was met by a very knowledgeable Geek technician. He took care of my PC, and it's been fine ever since. I therefore renewed my support and used it this year to have Geek custom build the ultimate gaming machine for my son. The computer was ready ahead of schedule, and a knowledgeable tech demonstrated it for us, walked us through some of the software installations and answered all my son's questions.

Honestly, this has been a lifesaver. I spent a lot of money on an Asus computer and had some issues with very sticky keys and damage to the keyboard after letting a friend use it. And later problems with the power not turning on properly With this protection plan, Best Buy performed all repairs for free and my laptop is working just as well as day one! I definitely think this protection plan is worth the cost. You never know when an accident could happen where you drop your computer or accidentally spill something on it.

This is great; as long as you find reasons to use it. It never seems anything goes wrong when you have a membership to help out, but that isn’t the fault of the plan; perhaps all of my products are just great. My one quarrel is it can be difficult to determine Best Buy’s support for things you need it for. I purchased a new garage door opener and figured it could be installed for me since the technology is in their wheelhouse. However, I was disappointed to find that it could not be installed because it was more of a mechanical job. Perhaps Best Buy could specifically mark products that you can use this package with.

This is my second year purchasing a Total Tech Support membership. Last year I used this service to have a Kenwood receiver paired with 2 Kicker 4"x6" speakers in the dash of my truck, 2 Kicker 6 1/2" speakers in the doors and a Kicker hideaway Subwoofer in back of the cab along with a Viper DS4 remote start with the security add. Next I would like to add a set of Kicker 6"×9" speakers in back of the cab. All work was done free of change after purchasing a yearly membership. Well worth the price.

Love this service. I have and purchase a lot of technology in a year and this service makes that very cost effective and takes the hassle out of maintaining it. If I purchase something I know Total Tech gives me “free” delivery and set up and if something goes wrong with a computer or TV or network I can get “free” service either in my home or in the store. I think this is my 4th year of buying the service.

I think this was one of my best purchases about warranties and protections on all of my electronic devices. Bestbuy already has a great Geek Squad Protection, and to top it off the Total Tech Support just makes it perfect! It's like having health insurance and Option D to cover out of pockets where you have nothing to worry about. If you haven't tried it you are missing out, it's always nice to try and if it doesn't work for you then I don't know what else will.