Customer Ratings & Reviews

I got to tell you I don't know how you guys do it? You take care of everything even if it wasn't bought in the store as long as I'm a member that is the coolest thing ever. You know something ?it's a great idea because it makes me want to continue buying things from there because you follow through with everything. very fair pricing and you have the crew to do almost anything. mounting TVs .installing my alarm system.backup camera for my cars.you've handled everything thank you

This plan pays for itself! It is SO helpful to have and for starters, you get Webroot with this plan for up to 10 devices! This is a lifesaver, the way you can bring items in for repair with ease and included with the plan and if it's not included, it's way more affordable to do or repair vs if you didn't have Total Tech Support! If you don't have it already, I'd go and subscribe to it yearly NOW! The Geek Squad and Best Buy associates are so helpful when it comes to all things support, and even explaining Total Tech Support when I have questions!

When I Purchased a new desk top computer a little over a year ago I decided to purchase Total Tech support since it covered all computer devices in house. Did not make use of support until recently. They worked on my old laptop, but slow issues with laptop still occurred so decided to buy new laptop, recently received an email about having total tech come to house and assist with any issues occurring in the house, like issues with WiFi, and initially thought I would have them come to house but then discovered that this would be an additional cost. Sorry but I’m already paying a yearly fee. It is nice to have this support when you need it. I really need to use it more to justify the yearly fee that I pay.

I enjoyed shopping at Best Buy the quality of service is unmatched the employees are helpful and courteous and they are more than willing to help with a problems they seem genuine and sure that they appreciate the customer They are they are knowledgeable and the products and more than willing to go through the details about HAH item they do not keep customers waiting they immediately come over to assist they make the customer feel important and appreciated For shopping at Best Buy

We have had Total Tech Support for several years. We have used the service several times. The service person that has come out to the house have always been friendly, helpful and professional. Each time they have fixed the problem. A few times we have called Tech Service and have sovled the problem over the phone. We have 3 TV's, 1 printer, 2 lap top computers, 1 tower computer, 1 iPad. So this is why we have Tech Service.

I've been a Total Tech support member for over 2 years now. I would have to say that for me it is worth every penny. Being a technology challenged senior, I've contacted the tech support team for questions about products I was planning to buy, questions about technical issues and ways to solve some of my computer conundrums that I encounter from time to time. I've always received excellent and cordial customer service.

This yearly plan has been helpful in multiple ways. Between a broken computer, a computer that needed manual updating/push through, and the installation fees for a remote start installation all being free, this plan has more than paid for itself. It has come in handy by paying for the 1 yr upfront, because when something unexpectedly needs fixing, I don't have to worry about coming up with money for potential expensive per service fees. It's like insurance for your electronics. Would definitely recommend.

This membership is totally worth paying $200 per year. Just 1 or even 2 Geek Squad visits without this membership covers the annual fee, not to mention the peace of mind I have knowing I can get help without stressing on the cost of a diagnosis/repairs. Yes, I know one day I may have to pay for a part, backup, etc. However, as of today I’ve NEVER been charged for anything (besides annual fee) & I’ve taken 4 laptops, 1 desktop & a camera. Therefore, I recommend this membership to everyone, specially if you have children/ young adults in your household.

Review on last visit. The store manager listened to concerns I had with new computer. He also came up with a plan to correct and carried through on it. The technician, who resolved a very difficult situation, was excellent. He also set up all the programs I needed and made sure I knew how how to get into and use all the programs I had on this new computer. I am not good with technology but I am enjoying using computer because of him. I can't thank him enough.

Has been very helpful in helping with my computers and iphone needs. Quick service, patient with answering my questions. Treated respectfully. Plan to ask the GEEKS to set an appointment with me to help me thru learning some of the changes in new computer and new software. I easily used my Macs and big time software for decades. It was all so easy! I stepped away for half a decade due to family illnesses and care. Now I’m trying to catch up on the changes. Not so easy to figure out the new stuff!

I do a lot of shopping for electronics & technology devices at Best Buy & other stores so it’s important that I also have a support system that helps me manage & protect these investments. Total Tech Support fulfills that needs. At first I was going to decline my annual renewal subscription but I reconsidered when I compared the cost & benefits, it really does pay for itself. I’ve used the service several times & it truly has been vital for me to keep. They are always professional, knowledgeable & courteous.

I'm not interested in receiving a gift card but will NEVER give up my tech support membership as wouldn't have bought any of my other items without it! I have one particular techie who is so wonderful and patient with my ignorance and give him kuddos whenever able to publicly!

I was concerned that I paid for and had the total tech plan for over two years before I used it! Then we decided to upgrade our theater system with all its components and found out through experience that this plan is really worth it, especially when you need help with install. Best Buy does a professional job, and they answer any questions one may have. I feel that I definitely got my moneys worth!

This program was my very best purchase in past years helping me with my computer needs. However, since the company took on the Apple repair contract , I feel pushed to the back of the line, no special advantages for mebership, and time and help is greatly curtailed. I'd be willing to pay even more for the advantage of the return of better services. Maybe they need some competetors to restore priority service to this program. I waited 3 wks for an installer to put in my Blink system ..only to be told day of service, that he did not know how to do it, and wasn't coming out to my house--after I arranged time off to be there as well. Once a great program , now on the downslide.

Totallly worth it! When I first had the Total Tech Support, I also had to purchase warranties on things like laptops, video games etc. Now they have changed it and not only do I "not" have to purchase those additonal warranties - but I can also use the total tech warranty instead of an expensive Apple Care warranty. If you have a lot of tech - get this!

Best purchase we've made. With Total Tech, we saved over $2000 on our appliance purchases, got free delivery and installation, and haul away of our old appliances. The "tech support" for our phone purchases and computer needs, not to mention the annual anti-virus subscription was just a bonus. We renew every year. It has always been a worthwhile purchase.

Very good at computer tech support and tune ups. For appliance repairs I’d rate them as poor because I called them for appointment and was told someone would call me back. I had 2 dropped calls while on hold and I wasn’t touching the phone and the agents never called back. The next day I get email saying my appointment was cancelled. I called to find out what happened and was told they don’t fix anything no on warranted in my area (city of 100K residents) I’ll keep it for computer tech support but they get a failing grade for communication and service that’s not computer

Your total support employees are all good listeners. They really have a great respect for the older oldies. I happen to be one of them. They are ALL knowledgeable and I admire their dedication and interest in each individual. They never hurry .... they are always great listeners and they will take their time to explain and give suggestions. Thank you to the Geek Squad and Computer Technicians..... They work hard and are always busy, they take time to care about me.

Although this isn’t cheap, over the years, I have saved a lot of money using this plan, from free delivery and installation of appliances, free haul away, scrubbing laptops so that I can donate them or give them to friends without worrying that my private information is accessible to anyone.

These guys are friendly, knowlegeable and get the job done! I would recommend this to anyone who owns a pc or a laptop! They are the best! Anywhere i the country that I go, if i have an issue, there is always a store that I can count on the Geeksquad being helpful!