Customer Ratings & Reviews

This is an incredible service. If you need Geek Squad for multiple things throughout the year, definitely recommend getting. You save so much money throughout the year. They hung and mounted a TV, put my new hard drive in my computer, installed a smart door lock, made recommendations to better improve my computer speed and performance.

These guys are real pros. They do the job and they do it well

Initially bought geek squad protection for three years when I purchased my laptop it was about $390. After three years the price went to $199 which includes web route. Due to the Covid virus I could not go into the store for months and Best Buy would not prorate the protection package. Now the price went up to $260. It’s just too expensive.Best Buy closed the New Tampa location. I would have to drive 23 minutes to get my laptop serviced.

Truthfully I weigh this but it's good to know it's there when and if I need it. Being tech savvy does not help the cause too much, as most things I can do and the one thing I needed help with was not an option. I would not discourage anyone from purchasing added support & there are additional perks.

Best Tech support available anywhere....Always answer the questions on the phone and if you have to bring it in they set everything up. I have used them on a refrigerator problem and the tech that was sent was professional and fixed my issue in no time

I use my membership for quarterly tune-ups for my computer. I have also saved on TV and refrigerator warranties, delivery and free haul away as well as installations for these products. I also enjoy the peace of mind of knowing that if something goes wrong the Geek Squad is there for me.

I have renewed this service for 3 years and I have always found a value in it from replacement of broken phone screen protectors (install labor No Charge) to installing new added speakers to home entertainment center and more. Great Geek Squad help in store with computer issues.

Total tech care has proved to be a great value for us. They are terrific for solving tech problems, setting up new purchases and being helpful with questions about purchases. I find this to be worth the money.

Total Tech Support is one of the best values for the money I have ever purchased. A huge reason is the Geek Squad. These people are knowledgeable, professional, courteous and work with old people like myself and my husband like we were all family. Their patience is incredible! Cheers to the Geek Squad!!

This service is like buying insurance - you never know when you're going to need it, but when you do help is there. Now and then some tech problem stumps me and I can get the answers I need without any hassle. I recommend it.

Overall an overlooked bargain to have with all the tech we use today. Its like having an insurance policy for the use of your technology and keeping it up to date. And it helps if you have family who are not good at keeping tech in good condition.

We Purchased a media center for a vehicle. Installation was going to cost $250. Total Tech Support cost is $200. One of the benefits of total Tech Support was free installation. No Brainer. We actually ended up using the total Tech Support four times during that year! Great bargain!

Geek squad rep was very knowledgeable and was able to answer all my questions about the items I purchased. I would like for geek squad to expand there team so install dates are not so Far out once you make a purchase.

Geek Squad is amazing. Very knowledgeable, caring and explains what they are doing and answers your questions. They installed a new computer last time here. Plus I have used them as phone help. Very helpful and know their stuff.

Have really like having the reassurance that Total Tech Support gives me--I can call for any questions related to my computers, appliances, etc. and get great help. And the discounts I get for installations and deliveries have made the fee pay for itself.

I always buy Total Tech Support to cover all of my digital and electronic products, every year. Having this leaves me with no worries on all of these products. Geek squad members are great and repair my items quickly. It is foolish not to have this product.

The in store and in house techs for the most part have bee very helpful and know what they are doing. One exception is when I first got my phone. Think I wrote a review about that already. The service is pricy but nice when I need tech support

We have had this service for a few years now and find it very beneficial. We have a number of computers and normally take each one in at least once a year to get cleaned and optimized. It definitely helps when the computers start to slow down.

Getting appointments is easy. It has a value, as far as installing simple things for you. when it comes to problem solving problems with the product, they tried, but couldn't. They did, however, take my product back for a full refund, with no hassle - when they couldnt fix the problem after 3 tries.

I purchased this a year ago because we always had some problems with our lab tops. This service pays for itself, anything that you buy in Best Buy, you will get some kind of discount if you are a member of Total Tech Support. Great to have!!