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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 396 reviews

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88%
would recommend
to a friend

Customers are saying

Customers are pleased with the $20 Smartphone Card's ease of use, low price, and reliable data and talk time. Many appreciate the unlimited talk and text features, finding it a great value for the price. While some experienced compatibility issues, the positive feedback on affordability and functionality outweighs the negative. The card's coverage is also considered sufficient for basic communication needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 396 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Tracfone card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and load. Bought on sale also. Worth every penny. Recommend!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you for leaving us such positive feedback. Rest assured that we will continue to provide an exceptional experience with our products and services. Have a nice day. tracfone-wireless

  • Rated 4 out of 5 stars

    product is good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    owned this phone for about a year and is a good product when it is working. TERRIBLE CUSTOMER SERVICE Phone geeks are rude and not helpful except for Landon and Alex. Landon spent 2 hours on my phone and tracphone customer service to get my account usable when earlier Alexander told me to buy a new phone card and was rude when I went back to the phone counter to ask where the cards were. Days earlier when i went to the other techstation the geeks were brusque and behaved as if i was a burden they that they could not wait to get away from me and run into the back room. I was polite the through the whole experience but was not respected by these people. Alex and Landon were the exception and I am grateful for there persaverence in getting my Samsung tracphone working properly. I have bought a $200.00 annual tech support and informed each of the customer service people in the Billings Best Buy store. Also in the past 3 years I have bought a Hewlet Packard pc, a 54 inch tv and and $300.00 tv stand.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. Thank you for keeping our service. It is such a great pleasure to service your cellular needs. On the other hand, we're sorry to hear that you have had inconvenient experiences when dealing with our store representatives. Please know that you may directly reach us through chat at http://bit.ly/2qdrKHH for any queries or concerns you may have. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day. tracfone-wireless

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Tracfone smartphone service card are IT

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone service is the best and this unlimited talk and text card with 1 GB of data is all you need to stay coonected if you dont use all the data within 30 days it rolls over to the next month as long you purchase and activate your service card.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy way to set up new TracFone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the SS J7 cell phone ONLINE and it was delivered to store. I made appointment to setup & transfer info from my 5 year old ATT cell phone. Since I didn't have a TracFone we needed a prepaid card at store and that got the phone running for a month. I would do it again.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you so much for giving us an excellent rating and feedback.We look forward to keep doing business with you. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cost efficient way to manage mobile communications

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently started using prepaid minutes to support mobile communications. Its more convenient to replenish minutes on-demand across multiple devices and conserve data. We purchase several in advance to maintain inventory.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tracfone care to add 3GB of data.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I no longer had any data on my phone and this was a quick and easy way to add the data to my phone. The sales person at Best Buy was knowledgeable and very courteous in helping us find the card to purchase.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for giving us a 5-star rating. We appreciate your business. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good buy Tracfone smart card

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smartphone card was easy to use. Just call the 800 number and they add it to your tracfone with no problems. You definitely get your moneys worth with unlimited talking and texting. I recommend this card to anyone who does a lot of texting.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Glad you like it. It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you so much for your encouraging star ratings. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Pre paid cell phone card

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an emergency buy for a back up phone since my current phone was not working. The price was definitely right and easy to upload as well. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use to do the yearly plan, but tracphone no longer offers it. This plan is a good step up for me . Very pleased

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Marco from TracFone Wireless. Thank you for giving us a perfect rating. We still offer it. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. tracfone-wireless

  • Rated 5 out of 5 stars

    Everything I needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the minutes that we needed we available to us, since one of our phones needed replaced, and without being able to shut down the cloud, the insurance wouldn't accept the breakage

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for unlimited service without a contract.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you so much for the rating and feedback. We truly appreciate it. Have a wonderful day! TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone card

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad they carry the phone card I needed for my Trac Phone and so much easier to get in and out than Walmart it all way in back of the store as well here it closer to front

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy a card every month just so i have an extract phone number and service for any problems that may have occurred with a different provider

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Be careful

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended that card for the phone I bought. However, I cannot use it as it looks incompatible with the phone. I called the company and they requested me to buy another card. $20 wasted.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Best deal for the $$

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With rollover internet, I’ve found this to be the best deal for the $$. I use my internet regularly outside of WiFi and still rollover good amounts of data. Caveat, I don’t do a ton of streaming off WiFi.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. We really appreciate your feedback. It is our pleasure to service your cellular needs. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Plan Work Well for My Needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This $20 plan with 1 GB of data and unlimited calls and texts works really well for me since I use Wi-Fi most of the time. Whether or not it will work for you depends on how much data you use every month.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thanks a lot for your rating. We will keep working to provide a good user experience. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this with a Tracfone - very easy to add the value of the card to the phone. Incremental value of these cards allowed me to get only as much data as was needed.

    I would recommend this to a friend
    • Brand response from TotalWireless
      Posted .

      Hi. This is Janet from TracFone Wireless. Thank you for your purchase. We are happy to know that you are satisfied with our product and service. It is our pleasure to service your cellular needs. Have a nice day! totalwireless

  • Rated 5 out of 5 stars

    Absolutely satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been buying my $20 Tracfone Smartphone cards for 4 months and I've had absolutely no problems. I'm very happy with the service. and would recommend Tracphone to everyone.!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for taking the time to provide us a rating and feedback. We truly appreciate your business with us. Have a great day. tracfone-wireless

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Buying The Trac Fone 3GB Card It Worked Great With My Cell Phone This Would Be Great For Anyone Wanting To Buy Extra GB Text And Data For There Cell Phones.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you so much for your encouraging star ratings! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love bought this for the prepaid I phone 6s just make sure your using your home wifi when at home or work wifi if at work etc that way you don't use your gigabytes

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jude from TracFone Wireless. We're so glad that you found what you were looking for. We appreciate your business, and we'll do our best to continue to give you the kind of service you deserve. Thank you for the awesome feedback. tracfone-wireless

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