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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 327 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Samsung Galaxy J3 Luna Pro's ease of use, camera quality, and affordability. Many appreciate its long battery life and ample storage, finding the screen size and features to be quite satisfactory for their needs. While some users noted the volume could be improved, the overall positive feedback highlights the phone's value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 327 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tracphone for someone elevating to a smart p

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband needed to upgrade and this seemed to be a nice fit without spending 300-400 dollars.I am amazed how fast he's picking up learning an Android. The last phone was a refurbished and it didn't last long ,one year. It's very user friendly and he's enjoying being able to go online to eBay and letsgo,so it was a great choice and under 100 dollars.Thanks best buy

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Mae from TracFone Wireless. Thanks for taking the time to give us a feedback. We appreciate it. Should you need further assistance, please let us know. Have a great day! TracFoneWireless

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Worked as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up easy. Good screen and size of typeset. Great buy for the price. Have had good service from Tracfone and appreciate access to that service.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Happy with my phone so far at least

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry for my nickname but I wasn't happy with my purchase when this name was created. Now on to my review. So far I am very happy with my phone with one exception. The volume of the phone is not nearly strong enough. In order to hear it at all I have to have it on speaker and still it is not that loud. I had an LG before and I didn't have this problem at all. I have a friend that also has a Samsung (different model) and she has the same problem. So I would like to suggest that Samsung check into this problem. I do have my volume as loud as it will go. Otherwise I'm happy with the phone so far. I have not had it that long.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for leaving a positive feedback and for using our product and service. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Should you need further assistance, do not hesitate to contact us. Have a great day! TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value for this phone. Has everything I need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very user friendly for a non techy. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for doing basic stuff, pretty affordable also.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Samsung Galaxy J3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like my J3 much better than the Alcatel I had.The J3 is just larger enough for comfort. The WiFi seems better and the internet quicker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally found a phone that works in my area.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works great. It has very nice features.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, great phone and great price. Takes great pictures too.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. We're glad to know that you are happy with the device that you got. Please know that you can always reach us through chat at http://bit.ly/2gQCmUz?caseId= should you have queries or concerns. TracFoneWireless

  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Best tracfone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best TracFone I've had yet and best for the price as well I started out with a TracFone flip phone and this is the best thing I've had yet very good phone good photos and it's waterproof what's not to like I always recommend buying from Best Buy they are the best

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from TracFone Wireless. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! TracFoneWireless

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Voice volume low

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the volume kind of low when listening to music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great starter smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my friend has been using old tracfone flip flop for so long. She really admired my galaxy s5, but could not make up her mine if she was ready to update to new technology.She loved the features of my phone.better picture,texting. She took the plunge,and love's her new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cheap phone for $50.00 can't beat that price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Samsung Tracfone on sale and it is exactly what I needed as I am now retired, Not only was the phone itself a great deal, but the Tracfone 365 day contract gives me more minutes and texts than I will ever need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Tracfone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Tracfone customer for over 5 years. I don't need an unlimited data plan so I have stayed away from the other providers. This is one of the newer phones offered by TracFone and I was looking to upgrade from my older LG. This is a lot faster both Wi-Fi and 4G LTE. Why pay hundreds for a phone and monthly plan when you can get a phone for under $100 and a yearly plan for $100 with unlimited carryover.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    I had a Motorola Moto G. This is a big step up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started with a $15 Tracfone. As I upgraded I realized that internal memory was important. I wasn't ready to spend $1000 on a phone but the $99 I spent on this phone was worth every penny. 16G of internal memory was sufficient to explore new apps and functions. Great purchase.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Glen from TracFone Wireless. Thank you for using our product and for leaving a positive feedback. Should you need assistance, please let us know. TracFoneWireless

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone based on the reviews. I found it very easy to activate after Tracfone sent me a SIM card. They forgot to include it in the packaging. I like the features much better than my old LG phone. The camera takes great pix too!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. My name is Arianne from TracFone Wireless. We do apologize if we forgot to include the SIM card on the packaging. On the other hand, we are happy to know that you're able to activate the phone easily and you also liked the features on it. We appreciate your business. If you need further assistance, please let us know. TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    First Smart Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got my first smart phone - oh what am improvement over a flip...so much easier to utililize

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love my phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the money. Why spend big bucks when this one does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as an upgrade to my exisiting TracFone. Price was much less than elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    very good for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not very familiar with "smart" phones, but this one seems to have all the features I want at a very low cost. This is important to me because we use the phone primarily for emergency use and as an occasional camera.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Glen from TracFone Wireless. Thank you for using our product and for leaving a positive feedback. Should you need assistance, please let us know. TracFoneWireless

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