Main Content

Customer Ratings & Reviews

Model:
TFSAS367VC3PWP
SKU:
6288017
Customer images
Your price for this item is $79.99

Customer rating

Rating 4.4 out of 5 stars with 442 reviews

92%would recommend to a friend.
Write a review

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend to a friend

1 Expert Review

Page 1 Showing 1-20 of 442 reviews
  • Rated 1 out of 5 stars

    Worthless warranty.

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I purchased this phone in November 2018 & replaced it with the same model in July 2019. After a few months, the original phone developed a couple spots with dark shadows near the top of the display screen. When I attempted to return it for warranty service, Samsung told me that I had to call Tracfone for warranty service. When I called Tracfone, they claimed that I must have physically damaged the screen & therefore it was not covered under the warranty. They made this completely untrue claim without ever seeing the phone or even asking for a picture of the problem. If you prefer to do business with companies that stand behind their products, don't ever buy Tracfone.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great smartphone with pay-as-you-go rates!

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This phone was easy to set up. I get the unlimited talk and text plan, plus 1 GB a month from Tracfone for $20 + tax. It has a lot of storage room for your favorite apps. I use this phone to text, talk, order online, watch videos, watch TV, watch livestream, Facebook, Zoom meetings, listen to music, alarms, Google info, map directions, taking pictures, and whatever else I am forgetting!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Once I got it set up and fixed it so I didn't have to keep putting in passwords I like it . Its a good size for me. It fits in my pocket just right So far I like the phone . I wish I could figure out how to make the font a bit larger. I have to wear my reading glasses to read the tex. Its harder to see than my old LG phone I think its a great phone for the money I spent

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

    |
    Posted .

    My sons LG33 tracfone died and he needed a new one for one of his classes. I had to run and find one quick without paying a ton for it. I found the last Galaxy J3 BB had on the shelf.Long story short My son is now able to make and receive calls in his dorm room instead of having to go outside. 4 stars is because he said he could not connect to the internet via his data at school, but has a better connection through the schools WIFI now. He was able to get his data when he came home for spring break. I'm thinking of updating my LG 33 but my phone still works for what I need it for.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your feedback and business! Thank you for choosing Samsung. ^Ash Samsung

  • Rated 5 out of 5 stars

    Great Phone

    |
    Posted .

    I bought the phone on Black Friday so got it for only $64 instead of the $149 normal price. Since it was a Tracfone I called them direct to have my minutes transferred. Then I couldn't get the phone to work so spoke with 11 different people there and over 5 1/2 hours to have a nice young gal finally figure it out. So... I love Best Buy and the Samsung phone. As for the customer service at Tracfone... not sure.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from TracFone Wireless. Thank you for choosing our service and purchasing our product. We regret to know about your customer service experience. It is our goal to provide good and quality service to our customers. Rest assured that all channels of our Customer Service Department are being monitored. Should you need any assistance in the future, please do not hesitate to let us know. TracFoneWireless

  • Rated 4 out of 5 stars

    Smart phone at an affordable price

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Runs all apps very well. Fast. Easy. It's a touch bigger and clunkier than the most recent model. Camera isn't quite as nice, but is easy to use and takes great pictures. Home key is a bit of a throwback and feels out of place. I feel like some of the controls are a little touchy for my taste and I'm accidentally hitting "back" when trying to watch video. Also, the speaker placed on the side is often covered by my fat fingers when I try to hold the phone in landscape. Overall, it's a quality phone that I would definitely recommend

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Bought as Christmas gift for mom a couple of years ago, she’s a senior citizen and not too familiar with smart phones, this one is fairly easy for her to use and it still in good running condition.As we all know smart phones are a little on the expensive side, this phone was on sale for half price so it made it worth the purchase for someone’s first smart phone.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Uhm

    |
    Posted .

    Well really the only things I like is the pic quality, and It's very easy to clean the screen. Other than that bla, it doesn't have a notification light. Doesn't have double tap on/off feature. Two things I really liked on my old alciline trackfone or Whatever it was.. and touch screen is very sensitive as well. Jus not what I expected. But for price it ok. Audio is great for music or Whatever ur in to.. its light weight. I've already dropped it from standing height 5"10 and no damage at all...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well as stunt phone

    |
    Posted .
    Owned for 7 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Using as a stunt phone to try out various apps. Some make it to be main phone. Most are deleted or only allowed on this phone with no contacts/emails/etc. Just use on WiFi. Pretty quick, but does take a long time to boot up.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatest cell phone I have ever owned.

    |
    Posted .
    Owned for 6 months when reviewed.

    It was easy to set up and operate. I can do things on this one that I could not figure out how to do on others. Makes great pictures and keeps a charge a long time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very nice phone, am still getting used to it.

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I believe this is a very good phone for the price. I still am trying to figure out all the possibilities it can function. I love the size and weight, as my last android was quite nice, but large and cumbersome.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much faster than my old phone!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    When I purchased this phone, I was eager to replace my aging Majesty Pro by ZTE. At 16 GB of space, and 2 GB of RAM, it was a winner and performed even basic tasks much faster. Also, its camera really proved itself on 2/1/2020 with a good picture of a sunset in Colorado. It rendered it well. I am pleased!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, I love the phone.

    |
    Posted .

    The only complaint I could think of was the transfer of my info from my previous phone. I had a difficult time with it. It took me about 4 days to get it all settled.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Android phone.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    This phone is another good Samsung Galaxy phone. It is relatively easy to use and is similar to my previous Galaxy phone. Of particular note is the excellent quality of photos taken by this phone.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like my Sprint Samsung phone.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I purchased the Samsung Galaxy J3 Orbit as a backup for my Samsung Note 10 in case it was lost or damaged. It works the same as my Note 10 unlike my previous Tracfone.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone for an older "first cell phone" user

    |
    Posted .

    I am in my 70s and this is my first cell phone. I needed something that was not too complicated but had all the basic features. So far this phone has worked out well for me. I am still learning but i don't feel like it is too hard for me to use.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Windy. We're so glad that your J3 is working for you! Thank you for choosing Samsung. ^Ash Samsung

  • Rated 5 out of 5 stars

    Great Tracfone cellphone

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This Tracfone Samsung Galaxy J3 Orbit meets all of my needs for a cellphone. I upgraded from an LG and love everything about it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wrong APN name prevents LTE connection... only 3G

    Posted .

    Purchased this phone to replace my ageing Samsung Luna Pro. After setting it up and transferring my contacts I realized that I could not get the LTE connection to work. It would only work with a 3G connection and ONLY with CDMA network mode enabled. With LTE/CDMA enabled there was no data connection no matter what I did. After a long time of troubleshooting I decided to rename the APN to the APN of my old phone which is "VZWINTERNET" (without the quotes). Immediately after changing the APN name the phone was able to use LTE. The APN that was set had two words with a period in between. So beware, tracfone has set the wrong APN name in this phone's mobile networks settings and will default to 3G speeds. With Tracfone's data being very expensive you want to get the most out of it.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. I read your post and am sorry for the trouble this may have caused you. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall services. For further assistance, please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you. TracFoneWireless

  • Rated 4 out of 5 stars

    likely a Low End Powerhouse Worth the Value

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    after transfer of data from an earlier phone the 16 gb was being Strained very quickly with a warning that 15.89 was 'Used up' of the total 16 original. So now have ordered a 128 mini SB to be delivered to store on the 27th for installation.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New software and fast.

    |
    Posted .

    I love this phone!! I purchased this phone for my mother in law. She loves it. It has the latest Android 8.0 and the pictures look great. Whether she is browsing the Internet or watching YouTube,. No lagging or buffering. Great. Thanks Best Buy.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. My name is Maria and I work with TracFone Wireless. We appreciate your time in giving us feedback with our product. Thank you for giving us the opportunity to service your cellular needs. TracFoneWireless