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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 116 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers admire the A1's ease of use and its affordable price. Many appreciate the phone's features, finding them sufficient for everyday needs. However, some users noted concerns about the screen quality and battery life, suggesting improvements could be made in these areas. The camera's image quality was also mentioned as an area needing enhancement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 116 reviews
  • Rated 1 out of 5 stars

    I've never seen a phone fall apart so easily befor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone to be a gps speedometer for my bicycle. I bought a mounting kit for it. I was on my first ride with it. I hit a rumble strip as a reasonable speed. I waz using it also to listen to music. It was after dark. I didn't think much when the music stopped. Was shocked to find the main phone body came apart from it's back. I, didn't expect much but l, did expect it not to, fall, apart.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Great phone for beginners.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these phones for my twins due to Covid, so they would be able to stay in contact with everyone in the family. They were able to navigate through the phones and we were able to install the family link feature that gives us control over what they can access and what they cannot. The phone also uses the Verizon towers so they are pleased to pretty much have service everywhere. The only issue was the picture quality from taking pictures (a little grainy, but got the job done).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Saved me from buying a new iphone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tammie Featchurs is a fantastic employee. My iphone 11 was disabled. Tammie explained how it may be able to be restored, and the process used. We made an appointment for a few days later, and my phone worked like a charm. It was very nice to be able to book an appointment online. I bought a inexpensive phone as I hve medical issues and can't be without the phone. I asked if the phone could be set up and a young, I believe his name was Michael, set it up for me. Tammie was very patient with my short term memory loss and my lack of knowledge of some terms.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did its job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a decent tracfone for the price, however there were some glitches in the software that could be solved with a restart but eventually became very annoying. Other than the minor glitches, the phone functioned well and I was able to insert the credit

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i thought this would be great phone to use if you need it for temporary purposes. but it turns out that it works perfectly for longer use. plus you save a ton of money

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Standard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good in between phone it’s a touch screen version of flip phones. I use this phone as a back up and it’s pretty easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen quality

    Rated 1 out of 5 stars

    Do Not like this phone at all - save your money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery won't hold a charge, have to plug it in every night. Screen is not that good and even though I have removed some things they are forced back in through updates. I have a difficult time trying to delete messages, select delete and it does nothing. It has too much junk on it and interrupts when I am calling, etc. Just a bad purchase and intend to get something with a brand name.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Great phone to play Pokemon Go on.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 4 of these phones to play Pokemon Go on. I do not use them as phones. I Wifi them to my other phone to play the game. My only ptoblem with the phone is that you have to be looking straight at the phone to have a clear picture on the screen.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    Okay for emergencies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is okay. We needed it for a short time until I got a new Iphone. It’s slow and I get random texts all the time. It does do the job of making phone calls and texting. Don’t bother trying to use the internet....slow.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Easy use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. Would recommend it. Negative would be this product review you make me do a summary. I give you quailty value and ease of use but not enough you ask more. Wanted to do this quickly but you couldn't do that. I will never fill out a revk4 fom you ever again.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Not a bad purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad purchase. when it rings it is sometime difficult to swipe open the phone due to the glass screen. Otherwise, it's a good phone for the price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Works well except for voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is fine, intuitive set up, good text and internet capabilities. After 2 days the ability to make voice calls stopped working. Unable to resolve the voice call issue.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK for someone with touchscreen experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a little too difficult to use for my elderly father so I ended up taking it back and getting a flip phone. It seemed like a decent display for the price but it was complicated to use because there were too different ways to answer calls depending on whether the phone screen was lit up or dark. Pressing the answer button when the phone was already lit up wasn't hard but if the screen were dark, a green circle with an arrow would appear and you had to swipe up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Kids like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because my kids need to learn how to be responsible and also have a phone that does everything. The price was great and it does the job good.

    I would recommend this to a friend
  • Pros mentioned:
    Features, Price

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. You get what you pay for. It works great for a general phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Perfect - just what my husband needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was right! ease of use features not on his other plan very happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone for children.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 11 year old was wanting another phone. I searched online for a basic phone and chose the TCL A1 TRACFONE. It was reasonable and would serve any basic need she may need. So far, no issues with the functions of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Fairly decent starter smartphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some trouble getting it synched to my existing account, and it comes with more bells and whistles than I think I need. But it's fairly easy to use (works better with a stylus) and the price was right.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 4 out of 5 stars

    Great phone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone for the price. Good features on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Kids phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace a broken phone, Low cost, works well.

    I would recommend this to a friend
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