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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 124 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the Device Security Antivirus Protection for its overall performance, protection capabilities, antivirus performance, and device support. Users appreciate that it works on multiple machines and provides great protection for their computers. Some users have reported issues with the download process, encountering error messages during installation. However, many are pleased with the ability to cover their phone, laptop, and PC with this software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 124 reviews
  • Pros mentioned:
    Antivirus performance, Device support, Overall performance

    Rated 5 out of 5 stars

    Best Security for all you Media needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Trend Micro - Maximum Security for years. It catches all the viruses, worms, etc. You can cover 5 Devices, computers, phones, Lap Tops, and other types of media. This is the best Security System that I have ever used. Buy it for you different Media needs, keep your computers, phones, pads, and lap tops safe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great AV / online money protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value if you buy it on sale, does exactly what its supposed to do. the only software that is rabid about protecting your bank info... so much so that some people are annoyed about it... but the pay guard is second to none about keeping your bank info safe online. slightly annoying towards the end of a subscription year about the popups reminding you to renew

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good laptop. but dont believe geek Sq.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The downside is thhe 11" screen We wanted the 14" but the sale expired, so we wound up the 11.6" .. as it turns out the wife likes the size. I bought it through the Geek Sq website, since I had been dealing with them on another issue ... b ut they don't know what includec. Office 365 was includec but they did not know this and I bought a subscription to Officed 365. Now I cannot reuturn it .. I am out $50.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    INTERNET SECURITY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very delighted with the Internet Security; it's a product that I can trust to protect my devices. It's a product I've been using for 5+. I recommend this product to anyone. And I love the price of it. It's very affordable

    I would recommend this to a friend
  • Pros mentioned:
    Device support, Overall performance

    Rated 5 out of 5 stars

    Maximum Security offers Maximum Value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro Maximun Security is a top notch security software. Thus is the best you can get from Trend Micro. Downloading it is easy because you can call Trend Micro directly to get step-by-step assistance to install it on your devices. You can secure up to 5 devices with this one. Great value!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Good Trend Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the bundled Trend product that came with my new laptop last summer. Other than needing some assistance to get the correct link to download the software from Best Buy, everything worked great! The software gives good protection and was on a good sale to make it a great value!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 4 out of 5 stars

    Good protection for laptop and desktop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am happy with our trend macro internet security software. It has worked very well on all our devices. Has nice password protection feature which i really like.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The security software seems to do it's job well, I just wish when there's nothing wrong that it would do it's job in the background. I went and changed the setting to where it's supposed to only alert me when something is wrong but I still get a pop up every time it performs a scan and again when it finishes. This happens daily. Kind of annoying when trying to get a lot of work done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trend review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Until there is a problem it is hard to judge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd year of using great product. Very easy setup and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    50% off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well its trend micro. The best security you can get. Ive used many times through out the years. Simple to setup and at the price point is well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a little problem getting the program to download, but Trend Tech did not quit until he succeeded. No problems now. We are dedicated Customer to Trend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The product is fine, but it is too hard to get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problem with using the software, but it took me almost one month and over a dozen calls and online chattings to get the download link. For some unknown reason, the link in my digital library for this product does not work. I called the customer service, and got transferred back and forth between the Geek Squad and Digital Downloads department. Finally, one guy knows what he is doing and sent me the right link for the installation file.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ccomprehensive antivirus program

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro antivirus software, comprehensive antivirus program with excellent web protection , offers very good protection , easy to install , and good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I've used it for decades without a problem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TrendMicro has so many features that can be customized...but the defaults are wonderful. I'm a very active, yet safe, Internet user. I've used TrendMicro for close to 20 years. Never had a problem. AND they keep adding to and improving the tool. If you have multiple devices, take advantage of the packs that have multi-device licenses. It comes in 1, 3, 5, and 10.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Trend Micro - Max Security

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Maximum Security this year, which gave me more security than the internet security I previously purchased. This software has more features that the internet security like ransomware, data theft protection. I have been pleased with the protection it provides and feel I have been safer from hacker than in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Great for the cost

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for low cost. Used it for years. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer security systems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem system for the computer. I have had no problems with it. Nice product for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how it doesn't slow your computer down that it's noticeable, also I like the features it comes with such as file scan, full scan, etc. I also find the feauture with the browser extension that it comes with, like an ad-block. Works well even bypasses the sites that prevent you from accesing it without having to disable ad-block. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    For a mac book

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to upgrade thanks to my previous version becoming a pain and refusing to update after I changed my OS version. This has worked very well, never giving me any problems. My only screw up was opting for one year instead of 3, but I wanted to make sure this worked better than the last version I had. It does.

    I would recommend this to a friend
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