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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 30 reviews

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80%
would recommend
to a friend

Customers are saying

Customers commend Trend Micro Ultimate Protection for its comprehensive device and identity protection capabilities. Positive feedback highlights the software's effectiveness in safeguarding computers and mobile devices. No negative customer feedback was provided. The product is praised for its complete protection features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 30 reviews
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Reliable Protection & Easy to Use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro™ Ultimate Protection has been an excellent security solution for my devices. Installation was smooth and the dashboard is very easy to understand, even for someone who isn’t highly technical. I appreciate the real-time protection—it actively blocks suspicious sites, phishing attempts, and unknown downloads. It runs quietly in the background without affecting my system speed, which is a huge plus. The identity protection and privacy features add another layer of safety, especially for browsing and online shopping. Overall, it provides strong, well-rounded security that feels dependable and worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trend Micro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Trend Micro virus protection for ~20 years and it's great. Easy to install and very dependable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like Trend Micro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Trend Micro, seems to do what it's supposed to, doesn't slow down my computer. What I really like is the plan I purchased covers multiple devices. My only complaint is the installation process, especially when you already have it on your computer and you're renewing your license. It's a cumbersome process AND it doesn't correct your expiration date to be one year after your current protection. Wait until expiration date of your current protection to install. Annoying that I will be two weeks short on my new protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really Like - recent changes not so much though

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time user of trend micro and always pleased with its performance. Not a fan of some of their recent changes, most notably having to submit to them a valid credit card, even after you've already individually purchased. They literally will mot activate your account unless you give them one. Registering my product was much more difficult this year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came with a glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Trend Micro for many years. I usually purchase one license for all my devices (I buy on eBay). This year, I purchased 1 license for 20 devices on Best Buy, but unfortunately, it's ONLY for 1 device, not 20 as advertised. I already contacted TrendMicro, tried troubleshooting, and was eventually told that the issue cannot be solved and that I am one of many with the same problem; all licenses came from Best Buy. I will wait for Trend Micro to resolve the issue, but unfortunately, all my other devices are running on an expired license with limited protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent all-in-one security solution

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent all-in-one security solution. Trend Micro Ultimate Protection provides comprehensive protection against malware, scams, and identity theft across multiple platforms. It is easy to install, runs smoothly without slowing down devices, and offers peace of mind by covering up to 20 devices on Android, iOS, Windows, and macOS. Ideal for protecting all household devices with a single subscription

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 5 out of 5 stars

    Good protection for your electronics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend micro is a good product that will protect your computers and mobile devices. So far is been reliable thanks trend micro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trend Micro Ultimate Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Trend Micro Ultimate Protection works very well. I feel covered from being attacked on the internet. I receive notice of when there is an issue and I am able to figure out who tried to scam me, take my identity, and any antivirus that hits my accounts. This product can be used on more than one site, PC, phone, tablet, etc. I recommend it to everyone for complete protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Needed to protect more devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love Trend Micro for protecting all my devices, have never used anything else. My other subscription only covered 5 devices, and at this point I have 7. Was time for an upgrade, and still loving everything they offer.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Trend Micro Ultimate Protection provides complete device and identity protection!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price its a steal and the festures eill protect u from future nasty stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trend Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend was easy to install and seems to be exceptionally protective. The VPN feature is especially helpful when traveling. Nice to be able to extend protection to all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Trend Micro for years. Easily loaded on home computer but had some trouble loading on cell phone and tablet this last time. However, tech support was able to assist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using Microsoft trend for the past 5 years at least. Easy to update every year. Can be used on more than one computer.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protection provided for my multiple electronics. Best buy always have a version available at a very good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it keeps all my devices protected. I use it for my MacBook, iPhone, iPad, and Mac mini. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! I appreciate that I can use this on my laptop and my mobile phone. Its easy to install and doesn't pester you with thousands of prompts

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say here, it always works and have zero issues on my PC for 5 plus years. Great product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Improve on the Password Manager

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, I just wish the password manager was inclusive in full. It only covers 5 entries which is a joke. I bought it with the knowledge that its all covered but I learnt too late its not.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Good device for protection, crap renewal process

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it needed to do. Reason why it’s rated low is because its renewal process sucks. You can’t just enter in a new activation code in the app. Bitdefender was the complete opposite, entered a new code when I needed to renew. Bought a new license for trend micro and the software wouldn’t let me just enter the code into the app. It took me to chrome to login, but was asking me to buy the software. I logged on a different browser to manually enter in the new license code, but for some odd reason it was not renewing from the app side. My account shows the new license (multi device, multi platform). Uninstalled and reinstalled but still did not link the license code to my app. Gave up and just went with another software. Will not be coming back.

    No, I would not recommend this to a friend
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