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Valentino Posted
[Employee of bestbuy] Worked fine for a good hour and then the controllers would randomly shut off. I tried to reach out to Turtle Beach’s tech suport and it felt like I was talking to an AI who eventually told me to return it and buy a new one. I returned it and bought a backbone which is 1,000% better.
Posted
Hello Valentino!
We are sorry to hear about the experience you've had with your Turtle Beach Atom Controller for IOS. Our products are each sold with a manufacturer's warranty, and our dedicated Support Team consists of Live Agents, not AI. In the future, if you require assistance with a Turtle Beach product, please reach out directly to our dedicated Support Team again. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
I love this so much it turned my phone into a mobile gaming hotspot! No notes it is really well made and forward thinking definitely recommend 5 stars!
CornDogSmugglerCoalition Posted
Comfortable but hard to get on and off. Better off buying a backbone pro.
LindaM Posted
Great product . Customers service was great helping out abd answering questions
MrArmyVeteran Posted
Constantly disconnecting every 2-5 minutes. Reached out to Turtle Beach and there is no fix in the works and no firmware updates are planned. I will be returning it tomorrow. Go on there reddit there are many issues with this.
Posted
Hello!
Thanks for the feedback regarding your experience with the Turtle Beach Atom Controller, and we're sorry to see that it has not performed as expected.
Although our Support Team may have stated that there are no planned firmware updates or a specific set of directions for you to follow that will alleviate what you're experiencing, they would be more than happy to assist with a warranty replacement as long as you're still covered under our one year warranty, which you should be seeing as you're still eligible for a return to BestBuy.
We do NOT expect the Atom Controllers to perform as you described.
Please reply back to the email from your dedicated Support Team with the outcome of the troubleshooting so they are able to move forward with your case.
Best Regards!
RussellW Posted
Great quality love the crisp controls and slim design/ I wish it had vibration and some other add-ons
NinjaS Posted
Fun product and works great with iphone 15. Synced perfect and started playing games. Comfortable to hold and transports perfectly!
Logan Posted
Controller is great for the price, forget buying a backbone and relying on your phones battery to power the controller as well.
JasonM Posted
I bought this and it is awesome, it works great on my iPhone. It was difficult to find a good one for the war game I was playing.
JS71388 Posted
Great controller for my iphone 13 that I can use to play games like cod and remote play from ym xbox one
Drbob Posted
This makes playing streaming games more fun on the iPhone.
Rickk Posted
My son loves this as an option when not at home. Very compact but makes games on his phone a little more enjoyable.
AliceH Posted
Works great and the price was very affordable. Great buy
KarlS Posted
It’s good option to play on phone with this controller 100% recommend
bradcon Posted
This is plenty serviceable as a game controller. Buttons and joysticks are responsive and comfortable. It syncs up quickly with the phone and there is zero lag to the game response. It's annoying but understandable that you have to turn on each half separately, but they conveniently slot together when not in use both to save space and facilitate charging. When they're joined up, they make an electrical connection so you can charge both halves with one plug. It charged fairly quickly and I had no issue with running out of power. So as long as you have the right size phone, this makes a great gaming accessory. On the other hand, if you have an iPhone 14 pro in an Apple silicon case, it's not going to fit so well. If you wedge the phone into the clip on the left side, you can make it work, but it won't feel quite secure, just a teeny bit off. It's mostly the camera lens bump that creates the problem. If it wasn't for that additional thickness, it would work fine. Ironically, it comes with two different sized sets of pads, so if your phone is too *thin*, you can make it fit better. I obviously did not try or need to use those. So I made it work, and it functions great, it just doesn't fit quite right.
DevinP Posted
Awesome product. Works well with Cloud Gaming and allows me to play anywhere.
Altair Posted
Best for iphone 15 pro. The best controller for ios games
Dryhair Posted
Easy to use and accessible. Price point is perfect to for any phone gamer.
Great Posted
Great for using love it and would recommend to other users.
Codyv Posted
I loved the item until it stopped connecting to my ihone 6s
Posted
Hello Cody!
We are sorry to hear about the experience you've had with your Turtle Beach Atom Controller for iOS, however, the controller is advertised as compatible with iPhone 15, 14, 13, 12 & 11 models, we would not expect is to work properly with an iPhone 6s.
With that being said, please reach out directly to our dedicated Support Team so they can try to assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!