Customer Ratings & Reviews

The guys were great. Friendly and they knew what they were doing. The Geek Squad service is great but, the cost is not.

Geek squad installed my tv and did a great job. Love my tv lots and so thankful i made the purchase including the warranty package.

To my Surprise the mount that I had purchased was not compatible with the TV I had purchased. The service person found this out right away. He informed me that he had one on his truck that he could install for me #$99/$100. After having such a hard time scheduling this appointment it was in my best interest to purchase and get the job done.

The agents moved my old tv down off the mount and reassembled its feet to put it downstairs.

Dismount team was efficient and quick. No complaints. Came early and had great communication.

65" TV WAS INSTALLED TO MY REQUEST AND SPECS PERFECTLY BY 2 PROFESSIONAL COURTEOUS GENTLEMEN

did a great Job, very fast, and set up all the contorls

Completed as requested. No issues. All good!!!!!!

they were helpful they were helpfulthey were helpfulthey were helpfulthey were helpfulthey were helpfulthey were helpfulthey were helpfulthey were helpfulthey were helpful

They took down my tv purchase which was defective and put up the replacement tv. No muss no fuss.

Geek Squad, came out and did a very professional job hanging my TV and showing me how it works.

The uninstall of the TV was perfect and the technician was pleasant and punctual. Thank you.

First bought tv that was actually last years model, but wasn't told it was. Almost immediately, we started having "no signal" issues/messages. Geek squad came out twice, thinking it was the HDMI cable being pinched in the "hide a cable tracking" ,despite a used substitute tv worked on that cable. But the issue continued. Finally when they came out again the tv blacked out, then they knew it was a bad unit/tv. That size tv was not available, so we had to swap it for a larger 65" same model/brand (LG).

Fast and efficient it was being them unstalling the tv

The agents mounted my TV and connected i to all my devices

First tech Trevor Herring was fantastic. The second tech was excellent. Techs 3 and 4 not so much

Used Total Tech Support service for this and the service was great. Installation was fast and neatly done. Cost was very reasonable.

I was so pleased with our installation and overall service. The agents needed to work in a tight NYC apartment. And when they discovered that the mounting bracket I had ordered from Best Buy wasn't ideal for my TV, they provided the right one at a lower cost. The final installation looked perfect. They were so polite and left everything clean and tidy.

Through no fault of Best Buy, the television screen was damaged right out of the box. The service person immediately let Best Buy know, so they would elevate the urgency of getting a new television installed. Another television was installed within a week.

DJ and crew from the Geek Squad were awesome! We were moving to our next duty station and needed our mounted TVs uninstalled. Friendly and efficient!