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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1910 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers highly value the overall performance and speed of the "Uninstall of a Mounted TV/Display up to 55”" service, with users describing the process as effortless and hassle-free. Many appreciate the connectivity aspect, mentioning successful integration with various devices. However, some customers have noted that the service does not include patching holes or packing up items after the uninstall.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,910 reviews
  • Rated 5 out of 5 stars

    Great guest service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys were excellent. This survey is so late I do not remember their names but they did introduce themselves before they started working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad removed my defective TV, installed a new TV and reprogrammed my universal remote in an efficient and professional manner. I was completely satisfied with their work and very happy with my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed this sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and timely work! Really appreciated the team’s clean, professional work. We will use the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were amazing. They took time to explain to me what was happening. They were very friendly. Thanks guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and response to our requests. The team was courteous and respectful of the home and cleaning up all garbage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good...not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fantastic job mounting my TV but I with they would have told me they were going to charge me on the things I could do but thought that when they hooked up my sound bar (I could have done it fine!) but was charged by putting one wire into the back of the tv for $50! Not happy about that! I just wish they would have warned me BEFORE they hooked up something!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They done a great job, very courteous, and willing to do more than was expected. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No one like the Best Buy Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I signed up for Total Tech Support and it was well worth it. The guys were incredible -- showed up when I needed them (before a flight) and they installed everything on both floors in an hour. Showed me how to use everything before they left. Love these guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theae gentlemen came in and asked me exactly how high i wanted. They also asked me where exactly i want it on the wall and which wall. They were very polite & respectful. I would use geek squad anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick and Eric did a great job installing my TV. Everything went smoothly and better than expected. Thank you guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Demounting a TV with a unique mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad workers successfully uninstalled a Samsung TV with a close-to-the-wall mounting device, requiring brute force to dismount it. They were actually nice guys, not brutes, but they got the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents very courteous and effective in assembly and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geek squad guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys always have done a great job for me. I’ve use them several times for mounting 40 in up to 82 in TVs and always consistently good! They are the only ones I like to use. And friendly too..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeksquad worked quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad removed our tv and instilled the new one quickly and with precision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had them out for multiple installs at this point and they even went out of their way to help me get some items that were out of stock at their location to make sure I had all my stuff set up in time for my house warming party! Much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up when they said they would and got right to work. Fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv wall mount works well and holds my weight too at 165 lbs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John and Brandon has to come to me house three times to get the job done. Not because of them but because of the builder. They were real troopers and wanted to make sure the job was done right and the finish product was what I wanted! They were great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional and effective. The Geek Squad is the only answer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switched out TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed my old TV hooked up the new television. The “old” TV was a Sony that only lasted 11 months. He was right on time and answered all my questions . The service was great

    I would recommend this to a friend