Customer Ratings & Reviews

After looking at the issues, the dismounting and replacement was not necessary. It was a programming issue that was responsible.

the crew that serviced me uninstalled my 70"insignia fire tv and packed everything back up neatly to prepare for the install at my new house. the guys were grrrrrreat!

Very nice guys. They didn't dilly dally... They did itin like 10 minutes.

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The two agents that were assigned to my mission provided amazing communication prior to my appointment about arrival time, they arrived on time, wore booties in my house, removed all trash and cardboard packaging, completely set up my tv and blu ray player, gave me in-depth diagrams for future video expansion and attempted to connect my phone to my tv (Samsung makes it possible for an App to interact with the android phones...my Apple did not work as an audio source for head phone use.) These guys are super hero’s in my book. I need a team behind me to help educate me, physically set up the product correctly, install and connect peripheral equipment properly and to watch out for manufacturer defects...be our eyes and ears. We don’t know the intricacies and technology like the Geek Squad agents. I need to trust that the Geek Squad Team is interested in my overall satisfaction and looking out for my investments made at Best Buy. I utilize the Geek Squad whenever I make computer or audiovisual purchases and so far after nearly 15 years, I am still grateful for the service and enjoying my technology to the best of my ability. Mission Accomplished

After several efforts to correct performance issues with my Samsung TV Best Buy provided a new TV-same model, and removed the broken unit, I would say that the service follow-through, while testing my patience a bit, worked in the end. This made the modest investment in the service contract worth it....for a change.

The geek squad did a great job mounting the TV and explaining how to use it; they were courteous , took their time explaining things and took with them all remaining boxes and scraps. Weeks later they came to mount my samsung q990d soundbar system and did an outstanding job.

The guys came on time and did a good job. Unfortunately, it has been all down hill since then.

We were moving so I paid to have our large screen TV uninstalled. In the store I was told that the Geek Squad guys would disconnect everything (all associated electronics)--which they did--and put the TV back into its original box. We had recently bought that large screen TV and (knowing that we were going to be moving soon) had saved the box and packing materials. The salespeople (more than one) had all said that the uninstall would include the TV being put back into the box. The guys doing the uninstall said that they take everything apart but don't pack anything up--that the movers would have to do that. After I repeatedly told them that I had specifically asked about that while I was in the store and had repeatedly been assured that it would be done as part of the uninstall--and described the employees who told me--they relented and packaged the TV into its box. However, they kept saying that wasn't part of what they were supposed to do. So if anyone is thinking of paying for an uninstall--know that they might not box it up for you even if you have the original box and packing materials.

The agents mounted our tv and made sure everything was plugged in and worked right before they left. They also helped with disconnecting the smaller tv which was no longer needed in the same room.

Geek Squad is always very professional and courteous. They take their time and did a great job! Very pleased! Thanks again!!

They did a wonderful job hanging my TV. They explained everything to me and I am happy with the results.

Geek squad did an amazing job with the insalation.

Uninstall was quick and easy they were careful to make sure the tv was out in an area where it won’t be damaged

The guys were very helpful from start to finish. Hung my TV on a stone fireplace without an issue. Very knowledgable.

great mount price was reasonable 83inch tv hangs nicely on the wall

Very nice and professional gentlemen that installed my washer and dryer

Geek Squad Rocks! Excellent service! Very informative! Delivered our new 77" tv and mounted on wall after measuring to make it perfect over our tv stand. Would recommend for all your tv, stereo and wifi hookups. Excellent service!

The geek squad guys were incredible Raphael and his partner did an excellent job of uninstall and reinstall of the TVs they knew exactly what they were doing and they did it correctly very impressed

Great TV. Purchased 8/2023 and still love it. Great service. Great Tv.