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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 115 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers regard the Civilian Series Hard shell Case for iPhone 12 / 12 Pro highly for its protective qualities and snug fit, with many praising its lightweight design and attractive color options. However, some users find the case slippery and expensive, and a few experienced issues with wireless charging compatibility. Positive feedback also highlights the case's ease of use and overall quality. The sleek design is also a frequently cited plus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 115 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim, Rugged, Lightweight! Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second UAG Case and I'm truly impressed! Before I was reluctant to purchase from UAG as their cases emphasize on rugged, beefy and tough profiles. This usually leads to a bulky case which I'm not a fan of, but this Civilian Case from UAG is thw right amount of tough and slim! Try this case, you will enjoy it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk, Price

    Rated 4 out of 5 stars

    Very nice case but a little pricey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case although color selection was limited when I bought it(right after the iPhone 12 was released). It protects the phone well, fits nicely and isn't too bulky. The material is very skid-resistant so it doesn't slip out of my pocket or slide around in the truck. I've used various Otterbox and Lifeproof cases on my iPhones for years, going back to the iPhone 4 and I think I like this case as well as any of those. I took off one star for the price, sixty bucks for a phone case is a bit exorbitant, IMO.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, doesn't tick inside my pocket and protects my phone well. I have only a single complaint on the case. It does slightly interfere with wireless charging. It will charge, but I have to hold the phone over the charger until I feel the magnet grab and then gently set it onto the charger. The magnet's pull is also noticeably weaker with the case on. It does however protect the phone very well as it has been dropped many times and no damage yet... knock on wood. If you're looking for a durable case this is a good choice, as long as you're willing to accept a little frustration when placing it on the charger.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case from Best Buy because, (1) I dropped my phone as I got of the car in the parking lot and (2) because I bought a UAG case for my MacBook. This case is very light, yet protective and the buttons are super easy to push! I like the overall look and feel of the case as well. The vibration switch is easily accessible too!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong enough for a 13 year-old!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is one of “Holy Grail” status. Don’t let the sleek/thin look deceive you, it’s rugged and highly protective. I bought this case for my 13 year-old son, and it has endured an accidental “fall” from his loft bed, endured his backpack, as well as the other trials and tribulations that I may not not be aware of. Furthermore, my son frequently comments on the ease of this case - it’s not slippery, all buttons are easily accessible, and there are no complaints in regards to connecting the charging cable.

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice Case, nice color, went on easy on my iPhone 12. Hard Material and good press buttons, and Feels Good In Hand. I minus a star because of the price. I think it's a bit over priced. Good experience with Best Buy Online Ordering.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Nice iPhone case.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very well done iPhone case. Fits like a glove. Sadly it doesn’t have the magnet to attach the wallet or vehicle car mount.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Best designed cover for iphone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best product in the market, my dad liked it. Design is very nice and its not too heavy at the same time its protective.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has protected my phone for years. The case has never cracked or chipped.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Weight
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    nice case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good case. nice color and not too heavy. The only negative is that its a little slippery.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Heavy duty iPhone 12 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little too thick and heavy duty for my taste, Also black with gray ends design makes it look like it's worn already, but I was in a hurry to choose before Christmas. The extra back padding space makes it not hold tight to a magnetic car holder. But if you want real ipPhone protection, this would do the trick.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Comfort + Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sits very comfortably in the hand (and pocket) with little added weight/bulk while still protecting the buttons and edges of the screen. Solid case that I would highly recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Nice case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was nice but my son complained that is was too slick.....no grip so it was always sliding out of his hands. Other than that the case was easy to put on and take off

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Slick case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case, seems really protective - it’s too smooth. Hard to keep in your hand, it’s so slick. Otherwise fantastic. Looks great, feels great, until it slips.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Very sleek slim and strong case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and slim design recommended to just get glass screen protector for screen and cameras on rear and it it’s perfect not bulky either.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Iphone Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my phone a couple times & it has protected my phone so well + fits so well in my hand!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, durable and easy to use. Slid right on, not too bulky in my hand. Would definitely purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    High Quality and sharp looking case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Does the job well. It does make your phone slick and fell out of my pocket a few times. Other than that works great!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Nice color

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong and amazing color. It keeps my phone safe!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sturdy case in a fantastic color, easy to put on. Have gotten several compliments

    I would recommend this to a friend
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