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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 161 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are delighted by the great protection and quality of the Civilian Series Hard shell Case for Samsung Galaxy S21 Ultra 5G, praising its snug fit and sleek design. However, some found the case somewhat slippery and a bit weighty, while others wished for more color options. A few also noted that the case's bulkiness was a concern for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 161 reviews
  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good comfy to hold but definitely better cases out there

    No, I would not recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best case for the galaxy s21 ultra. Love the look and durability

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    Perfect in every way

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fit my phone perfectly, love the look and feel. Very well made and i most certainly buy this case again for my next phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and very good case. Have dropped my phone several times and nothing has happened to my phone. Easy to put on as well.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 4 out of 5 stars

    Solid case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. My phone feels protected and secure.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    good enough

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case design is great except for wish the back was anti-slip.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Best case to date.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone case I've had for this phone. I've used Speck and Otter Box. Both which didn't hold up as well. As it stands right now, I wouldn't be surprised if this current case outlasts the phone. It looks great also. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Price, Protection

    Rated 5 out of 5 stars

    Great case with a good price point.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim design with a good amount of protection... now is it an Otterbox Defender or LifeProof case...No. But I have had both of those cases on previous phones and for the price and protection it provides I would definitely buy it again. I would compare this case to a Otterbox Symmetry case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Grip

    Rated 5 out of 5 stars

    One of my favorite cases!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case! looks great on my S21 Ultra Phantom Black. Orange accents on black looks great and matt black color of back matches the Phantom Black! might be a little slippery, but the looks make up for it. Also, great protection, worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection
    Cons mentioned:
    Grip

    Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, light not bulky, seems to work, ive dropped my phone twice in the parki g lot and it is fine. Only con is that it need some griptions, so it will stay in the hand easier. Sucker is slick.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Color

    Rated 4 out of 5 stars

    New Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, decently priced. Was difficult to put on the phone, but thanks to the Best Buy team they took care of it for me. Wish it came in more colors.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Slick

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Great case. Good for my Samsung S21 Ultra

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product and good quality, I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Good fit and looks great. Protects the phone well without adding much weight and thickness.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does what it's supposed to do!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection. Protected me Samsung S21 ultra from MANY drops.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it keeps my phone safe and not heavy or bulky

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good items to use recommandé to everyone and also great price

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    I definitely like

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mid minimalist cover, snug, perfect fit, and definitely not bulky as the defender using before. Do suggest Only issue, nothing major, back side a bit to smooth will slide on/off smooth surface so careful on angles.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came in handy.. it works great. Slim but safe. ..

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Solid phone protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a replacement case for my S21 Ultra. Solid case that has so far protected my phone from drops. Good feel in my hand and I don't worry about it slipping from my grip. Materials feel quality without being bulky.

    I would recommend this to a friend
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