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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 106 reviews

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Rating by feature

  • Service

    Rating 3.7 out of 5 stars

  • Professionalism

    Rating 3.8 out of 5 stars

  • Expertise

    Rating 3.7 out of 5 stars

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Cons mentioned filter

68%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 106 reviews
  • Rated 5 out of 5 stars

    Great jib

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team did a great job. They knew their stuff, were courteous, very helpful. Only problem was they missed the schedule window, but that’s not on them, the scheduler should have set up a more achievable time frame.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wine Cooler install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long lead time to schedule. Great service. New unit installed and old unit hauled away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ice machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to use. Ice is small cube which I like.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    MartyPRagnone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damaged. 3. Times. Every time delivered still in box

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Losing a Bestbuy card holder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have the old “new” ice maker sitting here in my house after calling oh say 4 x’s and telling my store no less than 3 x’s each call my story. Very disappointed. Dread calling again, beyond frustrated!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wine cooler

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my wine cooler. I have enjoyed since I got it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shelves very inadequate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shelves are very narrow and lots of wine bottle don’t fit!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kathy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so pleased with the entire installation process. Yorman and Juan were our technicians. They kept us informed as to when they would arrive. Once at on-site, they were professional friendly and courteous. Wonderful job guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Much better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first uline was defective. This one works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an excellent job! He was very pleasant to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install went smoothly. The delivery gentleman were very kind and considerate making sure everything was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd Party Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy 3rd Party service team did an EXCELLENT job installing our new under cabinet ice maker! Great job TJ, Ricardo, Tyrone, Twana, and Tajuan!! This Team is professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Luv luv luv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it’s so high tech it tells me what I need to stock up on images of the inside of the fridge beverage center is awesome . The tablet is fun

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So pleased.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase and installation of Kitchen Aide ice machine went well in every way. Responsible and professional from beginning to end. Many thanks. Bernard

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WORST custom service I have ever received. I will never purchase from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Roku TV and soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture clarity and sound are second to none. Great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Installation Crew

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew for my wine cooler was the best. Friendly, knowledgeable, good men who knew what they were doing and made us feel like valued customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beverage cooler install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job delivering and installing the beverage cooler!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional through and through.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these guys were great! On time, careful with the equipment and very knowledgeable of their job. Also, they wore deodorant, masks and were fully vaccinated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aid Icemaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first icemaker broke in 3 weeks. Best Buy replaced it. I hope this one works for many years.

    I would recommend this to a friend
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