Customer Ratings & Reviews

Geek squad was so nice. I inform them about Best Buy services and how they mis charge me. Geek squad they will place a ticket and call them to inform they would give me a solution. Geek squad has always been helpful. Best Buy still has not reach out to me about issues.

Replaced my TV with a new one and were professional.

The Geek Squad did the necessary uninstall quickly and safely

Two geek squad employees came to my home. Very professional berry personable. They took down my mounted TV gently and put up my new TV. They handled everything with care. They took their time to ensure it was done correctly was secure and made adjustments to the height for my viewing pleasure. They set up my emote. Gave me some basic instructions on use. They also arrived on time which was very important to me with my schedule. Excellent experience

Physical install was fine but the installer was unable to get the TV to work with the cable box

The guys were so nice and quick!! My 82” TV is beautiful and the picture is so clear!!

when my first TV short circuited - it was replaced with no hoops to jump thru -- took about 2 weeks for the replacement to get delivered and installed and set up -- fortunantely were able to watch on first unit -- just bunch of pixels were the wrong color OVER ALL everything worked out fine -- enjoying our new -full pixeled TV -- THANK YOU to the geek squad

The geek squad uninstalled my Tv quickly. They were very nice

An LG TV died and had to be replaced under warranty. The Geek Squad removed the old TV and then installed the new TV. I liked not having to worry about safely handling the 70 lb old TV. I also liked that the Geek Squad would take care of recycling the TV, which is not straightforward for an individual in Anchorage, AK.

The Geek Squad uninstalled my 48” LG tv and wall mount and carefully packed them in a box that I provided in preparation for my move to a new home. The service was performed quickly snd without incident. All items arrived intact for and ready for reinstallation

John and Jorge installed my 77" Sony OLED. They were so friendly, so efficient, so neat. They kept me notified of what time they were coming. They really wanted me to be happy with its placement and answered my many questions. I am so happy with Total Tech and the Geek Squad. So worth it!

Works well with rest of system. Happy with purchase and service.

The agents quickly dismounted the TV and placed it in the Storage location

Tha agents installed the equipment. They were friendly and professional. They respected my home and went out of their way to protect the surrounding areas of where they were working.

I hope I am remembering his name correctly. Drew and his helper Jack are the absolute best! I hope I am correct with Drews name because I will request him again. They are both an asset to Best buy. I couldn't have received better service.

amazing work they came in to apartment took the down put new tv up and did it quickly.

The agents brought in my replacement TV and then unmounted and took down the defective TV. Then they installed the new TV and made sure it was working properly including use of the remote. They also picked up and took out all the wrapping paper/box, etc to their truck for disposal later. Top notch professional job.

I was called two days before delivery date to clarify what i wanted done. The rep who was going to be installing the tv suggested he would bring a wall mount in case my original didn't fit. Very proactive thinking. He and his partner were extremely polite, cautious in their work and ensured everything was working before leaving. He even gave me a lesson on how to operate the TV and left his business card in case I had any questions after he left. An excellent experience.

Great guys thorough and considerate of the walls and flooring.

We had a problem with the articulated mount on our 65" LG. My Total Tech rep scheduled a support visit promptly and at no charge. The two reps who showed immediately recognized and fixed the problem. They also checked the other two mounts in our home. Great Service