Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 135 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

90%
would recommend
to a friend

Customers are saying

Customers value the Jetpack 4G LTE Mobile Hotspot for its portability, ease of use, and long battery life. They appreciate how easy it is to turn off and on, as well as its small and portable size. Customers also find it incredibly easy to use and are pleased with its security features. However, some customers have expressed concerns about the data usage associated with the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 135 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Battery Life

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, and has great battery life. I like the status display window.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hotspot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great on the go. There has been no issues with my device

    I would recommend this to a friend
  • Pros mentioned:
    Internet connectivity

    Rated 4 out of 5 stars

    Good hotspot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hotspot. Verizon definitely has the best wifi

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT PRODUCT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM VERY HAPPY WITH MY UNIT.IT IS VERY FLEXIBLE AND EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jet pack exceeds my expectations, I would highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    perfect for a beginning techie.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent to use. All information available at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Hotspot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Battery life is great. Small and compact. We use in our RV and works great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gets the job done, but not 100% reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for our ski trip to Tahoe. Device works, but can be spotty. Also, you can't change the password so it can be a hassle to always navigate through to the wifi password menu.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good to a degree

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though they say its great, its not so good because you still have dead zones - more than you think - and you ALWAYS have to lug this thing around... its not very small so it doesn't fit in your pocket so good - it bulges out and is just inconvenient. They should make it so it can fit in your wallet like a credit card so you can carry it all the time - yes - it does get forgotten on the charger when i leave the house :( Oh and the screen gets cracked VERY EASILY - I just bought this thing and already its cracked - i have for 2 more years - can't imagine how times it will crack - make sure you get a warrenty on it!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Excellent. Easy to use NDSU it works wonderfully.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and is an excellent product. Have used a jet pack for a couple of years and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Reliable, durable, easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a JetPack for quite a few years and am still using it for my own travel; it holds a signal well while traveling in the back country between towers. A work colleague has had the same model for many years too. I bought this one for my folks for their new apartment. Very long battery life, runs all day. It does go to sleep at night if no computers are connected to it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to operate. Works great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I would recommend this product to anyone who has to be connected while traveling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as good as the last one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous Verizon Hotspot was stolen. Pretty quick purchase. Even with a external antenna, does not seem to have the reception ability previous one had

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handy main menu and quick charging. Works great with the laptop toggled

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great portable hotspot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we do a lot of traveling and don't always have computer access needed a way to receive internet service for our phones and laptops. This portable hotspot is ideal and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works great. No issues at all.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and works very well. I would highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hot spot, love the instant info.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    L really like my new hot spot. It is so much better than my old one and much simpler to use and get info when it is feasible to do so. And as always the Geek Squad was great in helping me to choose what I needed. Will definitely keep their service and be back for any problems that arise. Thanks Best Buy & the Geek Squad for their speedy resolution to my problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mifi jetpack

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great reception easy to use rock solid product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very handy to have since I travel all the time.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am more confident in my internet security using this device. I don't always trust the WIFI connections I find at most public places.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy had a great hotspot deal that gave you a discount on the samsung tablet and well they had great plans as well.

    I would recommend this to a friend
Sponsored