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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 141 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the Moto e 32GB's price, camera quality, battery life, and ease of use. Many appreciate its ample storage and comfortable screen size. However, some users experienced issues with the phone's processing speed and text messaging functionality. Overall, the positive feedback on several key features outweighs the negative comments regarding performance and texting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 141 reviews
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    Moto e2020

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size screen , good camera and double the memory of my last moto e. Can't complain

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price, Screen size

    Rated 5 out of 5 stars

    Quality phone for a decent price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected. The camera quality is great. Setting it up was easy. I like the screen size and overall dimensions of the phone. I actually suggested this particular phone to a friend. The price is good for a phone that is pretty decent.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Trish, Thanks for this positive rating! We appreciate you choose this phone as it has specifications you need at its budget price. If you're interested, we'd like to hear your story and share it with other Moto E users here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. Love to hear your story. -Jess MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not bad but overly complicated and lots of extra b

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best but good enough for me.i really liked the moto 5 play I bought for 50.00 dollars 2 yrs ago but it is not available to buy anymore.can be found online for 3 times the cost.the moto go is worthless to me it doesn't enable wifi calling which I need due to poor cell service at home.the moto play worked great.this phone is okay but the Windows 10 platform is very hard to learn and makes no sense to why you have to do more with gestures and swipes to achieve less.the phone is extra sensitive and just by picking it up opens many unwanted windows.had to buy a case and protector because it is very slippery and I get very frustrated navigating through the options I really want to stomp on it.glad I don't use it much because it really isn't a well designed practical design.if it ever was tested before it was put in production I hope all the testers are doing something else for a job.breathing under water would be a good job recommendation.calls quality is good bluetooth works great.speaker is loud and battery lasts all day no problem at all.some settings can even tell me to go to sleep and offers to do other really off the wall things.why anyone would need such a reminder leaves me speachless and honestly insulted.to each his own though just wish I could get a basic need phone to use without supervision or suggestions.for example,make and receive phone calls,a camera,video recorder, calculator,calenders,contact list, flashlight,gps navigating that's all I need.it is what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good purchase !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the mote e, works very well, battery life last all day without running out of power. When I do updates it can up date quickly, 10 updates are done in 5 mins, downloaded and installed!!! It's very impressive the speed of this phone and very smooth. I am happy Motorola is making some good phones, their prices are affordable for a good product.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi jdag, Thank you for the wonderful review and for taking the time to share your feedback with Motorola. If you're interested, you may want to check our online community of Moto E owners here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en - Mike MotorolaMobility

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Performance

    Rated 4 out of 5 stars

    Easy peasy lemon squeezy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for a lower priced phone. It does freeze up often despite turning it off or restarting it every couple of days. It's easy to use and not fancy, which I like!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Goslowmoto, Thanks for this positive review! Glad that you choose this phone. Regarding this phone freezing up, we'd like to know more details. As we stand by our phones, we want to help. Write us an email at [email protected]. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it is excellent just as fast as the expensive phones and multitasking

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay but not that great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get used to the navigation system on this phone, try to side scroll and the screen gets swiped away, I would rather have the triangle/square/circle buttons at the bottom. Also, the touch screen itself doesn't seem to be on point with my finger/thumb sometimes when I'm texting or pressing buttons and other times it feels like I have to press hard to get it to work when scrolling. Otherwise I'm alright with it.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SamhueinnediciuS, Thanks for this positive rating. Glad that you purchased this phone. Regarding navigating the phone, you can turn on 3-button navigation to get the back, recent and home buttons on the screen. Just swipe up > Settings > System > Gestures > System navigation > turn on 3-button navigation. Regarding the touchscreen not being on point, we'd like to know more details on that as we stand by our phones. Write us an email at [email protected]. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone works good has lots of space runs well

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfectly Functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a low-maintenance phone for work and got exactly that. Naidelyn and Neil were very helpful and offered a slight discount due to the difficulty in scanning the phone's barcodes (they're really small, it was understandable). Setup at home was mostly a breeze and everything worked in the end, I recommend writing down everything you do because at one point I almost got locked out of my Verizon account. Since I only use it briefly each day to check work accounts for a few minutes at a time, it takes four days for this phone to go down to 50% battery. Memory is about average, uninstall some of the bundled apps to get a bit more room.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the remarkable evaluation and for taking the time to share your comments with Motorola, JNorton. You can visit our official Motorola community page to share your thoughts and feedback: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en - Mike MotorolaMobility

  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult to get use to when it comes to navigating forward and backward. I love the space as well as the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Bell, Thanks for this positive review! Glad that you like it. There is a 3-button navigation option to easily navigate the phone. To find it: Swipe up > Settings > System > Gestures > System navigation >enable 3-button navigation. If you're interested, we'd like to hear your story and share it with other Moto E 2020 users here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. Love to hear from you there. -Jess MotorolaMobility

  • Rated 4 out of 5 stars

    Good Phone. Some Disappointments.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty happy to get this phone for the price I did considering it's a Moto E 2020. Unfortunately, this phone was Released in 2014, so I'm unable to Trade it in at all. I wish it had USB-C Charging and access to the Battery. All that aside, it's a good phone for a budget buy. It has many great features that I enjoy. The swiping aspect took some getting used to. Definitely worth it if you're interested in a phone that can cater to your basic needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good budget phone with all the memory and speed i need. I don't game or watch movies, so price is right

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone and easy to use, had this one before and has great features

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Nice, We appreciate you taking your time to give us positive feedback and we're glad that you're satisfied with the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    It’s fine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done , It was under 100$ so you get what you pay for .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, good battery life. I'm happy with it. it does have a micro usb port.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the wonderful review and for taking the time to share your feedback with Motorola, Yoder. Your support is much appreciated. If in case you need help, kindly visit our Moto E online community: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en - Mike MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone for about 2 weeks and so far it suits its purpose for me. Jonathan at the store was great about setting it up and helping me transfer everything. The swiping is slightly different than my old phone, but that doesn't make a difference. Holds the charge. I was in and out of Best Buy within 1/2 hour!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    good quality phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use and larger size easy for my older eyes

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Carl,We are so thankful for giving us a positive rating! Glad that you bought one of our phones! If you're interested, we'd like to hear your story and share it with other E users here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. Love to hear from you there. -Jess MotorolaMobility

  • Cons mentioned:
    Text messaging

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some trouble at first not being able to receive text messages . Had to switch sim cards but works great now . Really liking it now .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great for the price. I needed a new phone pronto and this was the only left in stock. I am very happy with it. Screen is big and it takes decent pictures!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone as an update/upgrade to my prior 3 year old phone. My cell phone carrier notified me that they would no longer support my previous phone and I would be required to update to a new phone. I was very happy with the Motorola Moto phone I had and decided to stick with a Motorola phone. I have been very happy with the phone. The display is clear and sharp, the response/speed of the phone outstanding. It is a well made phone at a very reasonable price.

    I would recommend this to a friend
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