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  • Angle. Motorola - "one 5G Ace 64GB Prepaid - Gray.
  • Left. Motorola - "one 5G Ace 64GB Prepaid - Gray.
  • Back. Motorola - "one 5G Ace 64GB Prepaid - Gray.
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Verizon Prepaid - Motorola "one 5G Ace 64GB Prepaid - Gray

Model:
MOTXT21131PP
SKU:
6477087
Highly rated by customers for:
Your price for this item is $199.99

Customer reviews

Rating 4.4 out of 5 stars with 35 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
94%would recommend to a friend

Customers are saying

Customers are positive about the "one 5G Ace 64GB Prepaid" phone, frequently praising its camera quality and crisp, clear screen. Many also appreciate the ample storage and good battery life. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-35 of 35 reviews

  • My New Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, app wise, better than my old Blackberry Classic. However, I miss the keyboard of the Classic.

    I would recommend this to a friend

  • This phone is okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone, could be louder and the camera could be better, but it is $200 and 5g. For the price not bad.

    I would recommend this to a friend

  • Like this phone, camera is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone to replace a prior outdated Samsung phone. The battery life and space is awesome. Is much heavier than other phones but screen size is a plus being large.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Tammy, We are so happy to hear you had a positive experience using our new Moto One 5G Ace phone. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • BAD PACKAGING !!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone box just banging around in a big box. wrong size box, plus no packing material

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, melikeyjava. I'm sorry you had to go through this. You can reach out to BestBuy Customer Service directly. -Rizza MotorolaMobility

  • Best priced 5g Prepaid Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price. If you crack the screen no easy replacement. Battery life is ok.

    I would recommend this to a friend

  • Love this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this phone. Worth every penny. Love

    I would recommend this to a friend

  • Moto phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, beautiful pictures,slim design fits right in your pocket

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your positive feedback, Congoo401160. We're glad that you appreciate the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Great big phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I've own a smartphone and I love it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SHVH1287, congratulations on having your first smartphone. We're grateful you've decided to choose a Motorola device. Don't hesitate to contact us if you need help or if you got any concerns with it. Please follow us on our official community page to be updated with our latest device at https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Ythan MotorolaMobility

  • Good enough

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far. I miss the back button though.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Mark, Thank you for purchasing this phone and we appreciate your feedback. We're here to help you with the gesture on your device. To change it, kindly go to Settings > System > Gestures and select the three-button navigation. Please do let us know if you need any help. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Great upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good phone with updated features !

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ninneypoo, Thank you for sharing your feedback! This phone has all you need for the price and great specifications. You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/motorola-one-5G-ACE/bd-p/motorola_one_5G_ace_en. -Rizza MotorolaMobility

  • Motorola 5g

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This motorola 5 g is great affordable and a great buy

    I would recommend this to a friend

  • Best Buy Mistake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone best buy didn't scan it so cant activate

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, Worstbuy. We're sorry to hear about your purchase experience. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Glitch is the word

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this phone for a few months and already dislike it. I had to buy a new phone fast becamy previous phone bit the dust unexpectedly. I wanted another Motorola because I loved my Moto G Power 2021. I had a limited budget, so I quickly hit the store and booted up. I will tell you, the camera is really nice. And the view on the screen is very crisp and enjoyable. But that's where the good stuff ends. Let me explain what I've experienced. For starters, the external speaker doesn't get as loud as many other phones I've owned. And even with wi-fi, if I'm talking on a call through the speaker, there are plenty of times where the other caller's part of the conversation breaks up into dead air, so there are gaps in the convo. No fun. Seco, I have a rather large memory card installed, but the phone installs almost everything in internal memory, instead of allowing me to put my programs into the external memory. That eats up a lot of internal memory. Finally, the phone is SUPER GLITCHY about apps. Every day, and I do mean every day, I will have an app open and it will randomly shut off while I'm utilizing it. At first I thought was just a couple of specific apps, so I uninstalled ten reinstalled them. I updated all downloaded apps. I've cleaned my caches. But my apps still crash every day. It more than frustrating, it's anger inducing. I can't rely on anything to work properly. Right now I have no choice but to keep using it. However, the moment I can afford to, I am getting something else. I expected better from a Moto, and am very disappointed.

    No, I would not recommend this to a friend

  • Motorola one 5G Ace 64GB

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone and amazing customer service at Best Buy?

    I would recommend this to a friend

  • Low-light camera lacking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from a Moto G7 Power and the low-light camera was incomparable to the G7. G7 was clear and natural, while the One 5G Ace was not. I had already compared the camera with the Moto G Play & Moto G Power (2020), both of which were also incomparable, so the Moto One 5G Ace was my last hope for a 2021 mid-range match to the 2019 Moto G7 Power.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We apologize for the experience you've had with us so far, krism177. We stand by our phones and we're glad to help investigate and get this concern sorted. In order to help us better understand your situation, kindly email us at supportforums@motorola.com. Please use Subject: Retailer_your issue (e.g BestBuy_Slow/Lagging) on your email or give this link, we'll surely help you from there. - Mike MotorolaMobility

Page 2, Showing 21-35 of 35 reviews
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