Customer Ratings & Reviews

I installed this Viper remote start/keyless entry system a couple of weeks ago in my Subaru Outback, and it has been working really well so far. The setup was straightforward: I was able to schedule the installation easily, and everything was taken care of (installation included) with no hassle. The device tucked into the car is quite discreet; nothing bulky or noticeable hanging around the dash, so it looks clean and integrates well. Using the phone/app to activate the system is super convenient. I can warm up the car from inside the house, and by the time I’m ready to get going, the vehicle is warm and comfortable.

I’m really happy with this remote start system. Scheduling installation was simple and they finished it much faster than I expected. The fob is small and lightweight but still feels sturdy and well made. I really like having two way confirmation so I know the car actually started, and the mile range gives the car plenty of time to warm up. It has been a seamless upgrade and I’m very pleased with it.

I have had Viper for decades and this new one is fantastic. MUCH more range than I was used to on the previous models. The remotes are much smaller and the 2-way notification that lights up makes it easy to know if your car is running. Getting into a warm vehicle sure does feel good. Note that getting the car cooled down in the hot summer is also fantastic...can't wait for that season.

Well worth it. I would get this again and again only issue I had was getting it installed at Champaign location went too another store was put in successfully

It’s work very well so far it’s two way performance very accurate from good distance. car start from five minute walking distance away

Works great. Easy to use. Would for sure recommend

I purchased and installed the Viper Remote Start System for my 2012 Hyundai Elantra at the Best Buy in Boardman, Youngstown, OH. Everything seemed fine at first, but after 4 days, my car started showing a voltage drop in the battery. When I disconnected the remote start system, the battery returned to normal — confirming that the issue came from the product, not my car. When I went back for assistance, the installer Josh was rude and unprofessional. He blamed my car, removed the keyless start connection without my permission, and didn’t even set back the module near the fuse box after removing it. He also said, “You can go outside and get it installed by some third party — I’m not going to do it.” I was told I would not receive any credit for the installation, even though I was willing to switch to another product and mentioned that the online price was cheaper than the store price. Despite having a Total Membership at Best Buy, I was not treated with respect or professionalism. The manager didn’t respond or try to resolve the issue, and the overall experience was extremely disappointing. The worst experience I’ve ever had at Best Buy — poor product compatibility, careless handling of my car, and unacceptable customer service.

Works great so far. Installed on a 2024 Honda Odyssey, along with the SmartSmart module. Best Buy installer took about 45 to install it.

Is so hard to make the car turn on with the remote starter.

Excellent product, professional staff, done in a timely manner

Not very satisfied. IT DOESN'T WORK! I called to talk to store, but got call center. They WILL NOT let you talk to the store. They have ZERO clue how to troubleshoot. I can't afford to continue to make appointments when they can't install the product correctly in the first place. They hung up on me. Great Customer Service. Now I have to pay someone else to fix (probably uninstall and install a unit that will actually work).

The 3rd time we had failure to this product. Brought it in to correct the problem 3 times. If it happens again, we will request for a different remote starter.