Customer Ratings & Reviews

Easy to use and easy to set up love how it works with my iphone and my car alarm. Can't wait for the thermostat control to come out.

I bought the home security system over 2-months ago, and from the beginning the system has not work. I contacted Viper Home Security Support AkA Directed and they have been unable to resolve the issue. They have pushed my issue to their developers...needless to say that after two months of emails (only one was responded to) and half a dozen phone calls I am done. I bought almost $300 worth of this garbage and have not been able to use it. For anyone that is considering this equipment, from what I have gathered in dealing with Directed, the company maybe phenomenal at car security systems and support but they do not appear to be behind their home security product line. Either way I consider this a $300 lesson and will never buy a Directed...AKA Viper product again.

I bought this based on the other reviews but I assure you, if you run in to a problem, you can forget getting help from customer service as it does not exist. They have a "virtual" help desk and after 7 weeks of trying to get someone on the phone, I'm giving up and returning this garbage. I repeatedly asked for assistance but I kept receiving emails stating they don't know why I can't register the device. Further, they refused to give me a phone number to troubleshoot the problems I was having. I love Best Buy but will never buy another Viper product. Check out other reviews on some sites. Others are having the same issue.