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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 3.3 out of 5 stars with 48 reviews

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63%
would recommend
to a friend

Customers are saying

Customers are delighted by the affordable price, good looks, and brand new condition of the Apple® iPhone® 5s. However, some customers have expressed concerns about the battery life and the lack of a reliable warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-48 of 48 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Got a dud

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got home and put the phone on the charger -- thought it was a little strange that I didn't see any light indicating a charge but it's my first iphone what do I know. Attempted to activate the new phone through virgin's website & it took the new phone's serial number (MEID) but then I ran into trouble with the sim card (ICCID) and not only did it not activate the new phone, but successfully managed to deactivate my old phone leaving me phoneless for a few hours while I waited for an email response from Virgin to get my old phone back up and running in the meantime. Well turns out the 5s phone was a complete dud anyway because it wouldn't charge/power on. Returned it and didn't get another. Bummer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Was wary

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife and I were nervous about buying a pre-owned phone but am happy to say there were no problems with this purchase at all. Was able to set up phone with Virgin Mobile with little trouble. Son loves it. It was supposedly pre-owned but sure looked brand new to us. At this point we're very happy.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Advertised w earbuds and charging cord

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No charging cord or earbuds in package. Soooo not as described or advertised. Called and left on hold for 15 min no resolution

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Shoddy business.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had issue with best buy until I purchased this phone. The first phone sent to me Virgin Mobile said was a stolen phone. The replacement phone won't turn on. Pathetic. Buyer Beware.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Phone!!!!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the previous reviews and I was scared that the phone would have been stolen and wouldn't work but I was pleasantly surprised when I got the phone the very next day and I set it up and it's perfect! I love this phone!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Returning it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a dud! Think it's the battery. Will be returning for a refund. Will not be getting another refurbished one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm super disappointed in this right now. My phone just arrived yesterday and the sound was working and now I have to put my phone up to the speaker to hear it when it's all the way up. It only works with headphones plugged in, can't even use speaker. Super upset right now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why is this here

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't even buy it, why is it on your website? Very disappointing

    No, I would not recommend this to a friend
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