Customer Ratings & Reviews

I bought 2 phone best buy activate the phone for me the first phone was activated really fast on the computer the second one they had to call virgin mobile It took a little trouble to activated the second one but they did it and I'm happy with both of my I phone 6

After several attempts of trying to purchase a new iPhone on the Virgin Mobile website, I found this iPhone 6 on the Best Buy website. I was ecstatic. I had previously bought a refurbished iPod that was great so I had no qualms about purchasing a refurbished phone. So I ordered the phone and picked a store 120 miles away because they were the closest store that had them in stock. I picked it up, brought it home, pulled it out of the box and started to set it up. That's when I discovered the 1/4" crack on the face of the phone and scrape marks on the back. That was not the definition of refurbished I had expected. I immediately returned the phone to the local Best Buy. During the return the technician could not believe the condition of the phone. I don't blame Best Buy. I blame the company that is doing the refurbishing process.

I bought this phone at the south riverside best buy store

I am unhappy w/ BestBuy not the phone, i got a defected phone. I am trying to get it exchanged but i have to BUY a new phone than get reimbursed for the defected one, why cant i just swap it

Purchased this today for $399, opened it up in the car and found that the home button is "stuck" and wont click. It works but ill be returning it today, hopefully to exchange it. If all goes well and they give me a a working Iphone Ill have no problem boosting the rating from 1 to 4 stars.

After 6 months of usage, cameras don't work (random colors or just all black), iphone shuts down randomly and overheats. Only had it for 6 months but Best Buy, Virgin Mobile and Apple won't help--each claims one of the other companies is responsible. Purchased December 2015. Best Buy in-store employees claim warranty was only 45 days, Apple says warranty "expired in 2015," and Virgin Mobile support stated that warranty ended 6/1/2016. I don't think that it's unreasonable to expect more than 6 months from a device that cost $400 or for one of these 3 companies to honor the warranty that was advertised at the time of purchase and remains in the product description to this day--"Virgin Mobile CPO iPhone warranty covers mechanical/electrical failures for up to 1 year from date of purchase. "

The phone I received was more than preowned it was beat up. When I tried to activate it I spent more than two hours on the phone and still couldn't activate the phone. I returned it to Best Buy and was happy to see it gone!

This thing was beat to heck, going back tomorrow, don't waste your time or money on this, pretty owned is joke

I purchased this phone for my daughter's bday. When activating it showed that it is actually a Sprint phone not Virgin Mobile. I am returning it.