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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 73 reviews

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81%
would recommend
to a friend

Customers are saying

Customers highly value the large screen size and the camera quality of the ZTE Max XL 4G LTE phone. Many also appreciate its affordability and long battery life. However, some users experienced performance issues and found the storage space to be limited. The phone's performance, particularly with demanding apps, and storage capacity were cited as shortcomings by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-73 of 73 reviews
  • Rated 5 out of 5 stars

    great cell phone. Does everything I need it to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this phone to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sreved its purpose but shortly after I upgraded the device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works well seems was a good deal. Would recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK phone for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No vary good texts won't go through but OK for price

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very hard to use, confusing doesn't work well unless you are on wifi Would never buy it again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only good things about this phone is the price and the screen size. Other than that this phone is CRAP! Don't buy this phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Virgin Mobile phone Not worth the money!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was difficult to use and very slow i wouldn't recommend it!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself is extremely nice for what you pay. The 6" 1080P screen is large and sharp. There's occasionally a lag to some action on chrome such as going back a page or typing. Like a microstutter. Overall I love it though. Comes with 7.1.1 right out of the box. The reason I deduct a star though is for service. I ordered from bestbuy.com with 1 day shipping. Great service and all went well until the phone wouldn't activate. Virgin couldn't do it because, according to a supervisor, "it's has to be scanned by best buy. We can't put their scan in the system. The whole reason I order and with expedited shipping was to avoid the store. Had to go in and have them activate it. Would rather have bought it their in that case. ASM said never seen it before but beware. May end up going to best buy anyway

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone a few months ago. After 1 month, some texts were not coming through. Problem got worse and worse. Now maybe receiving 10% of texts being sent to me. Very little memory on this phone. Have to constantly delete text threads and pics. Bought an SD card but still problems with memory due to so many useless apps already pre installed, only able to force stop some, not able to uninstall any. Video play back will turn completely black screen. Now phone randomly freezes. Going back to a Samsung! Reviews on this site were very good, after problems, I researched other than here and found other users having same issues. Would be nice if people would review after using the phone for more than a month.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Storage space

    Rated 1 out of 5 stars

    Worst Smart Phone I've Ever Owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. I get upwards of 30 identical text messages in a row. 2. I don't receive messages people have sent. 3. Can only move a few apps to SD card. 4. Limited space = Spotify will not work anymore, even after clearing the cache on all apps and deleting unnecessary apps. 5. Now my video recorder won't work, probably for the same reason. 6. I'm convinced this phone is the reason I couldn't get highway patrol on the line to come help me get my car off the road. 7. Alarm clock works sporadically. I've checked it multiple times. Set it to go off in one minute and it just doesn't. I've been late to work 4 times since getting this phone and finally had to just get a basic digital one. I got this phone in October 2017 so it's not even a year old. Time for a new one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an incredible deal! Needed to replace my LG X Charge(which are junk) & found the ZTE max xl has similar specs & better screen resolution than the LG at a much lower price! & a bigger screen! I just so happened to walk in on the right day when the price was "you'd be a fool not to buy it"! Imagine getting the ZTE & a 32mb micro card for under 50$. SHOCKING! I know I got the deal of the day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love mine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints and has all the features of the galaxy s8. Looks similar too but bigger. Glad I went with this phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst phone I've ever had

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the worst phone I've ever had. I bought it around Thanksgiving 2017, and now in April the touch screen barely works. The apps won't scroll and it takes forever to open anything, including the phone. I won't ever purchase a ZTE phone again.

    No, I would not recommend this to a friend
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