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Customer Ratings & Reviews

$25.00

Customer reviews

Rating 4.3 out of 5 stars with 59 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers often highlight the product's reliable overall performance and its very reliable, easy, and simple connectivity. However, some customers have found the setup process to be challenging, noting that it is not a simple plug-and-play experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 59 reviews
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price! The lowest I've found and no scrimping on quality. Easy to install and activate. I'm using it in a solar powered camera located in the middle of nowhere and works perfect. No reception problems "at all" will be buying again for sure.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We love this setup! Using Visible to power a remote solar camera is a genius idea. It is wonderful to hear that our network reaches you even in remote areas at a price that works for you. Thank you for the shout-out! If you ever need further assistance, you can reach out to us at @VisibleMobile on Instagram or Facebook, @Visible on X and TikTok, or visit r/Visible on Reddit. visible

  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. $6 off the regular $25 per month phone, text and data all unlimited plan for 26 months. I bought 2 sim card kits. One for me and one for a family member.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We are thrilled to welcome both you and your family member to the Visible family and are delighted to confirm your six-dollar monthly credit for the next twenty-six months. It is wonderful to have you both enjoying our unlimited service together. Please consult the Deals section of the Visible app for future offers and incentives. Should you need any help with your new SIM kits, we are available 24/7.We truly value your membership and invite you to connect with us on Facebook and Instagram @VisibleMobile, X and TikTok @Visible, or Reddit r/Visible for any additional support. visible

  • Rated 4 out of 5 stars

    WIFI NEEDED TO ACTIVATE SIM KIT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Likes: No credit check as far as I could tell, don't have to give Social Security number, was able to activate it myself, billed monthly rather than having to pay months or a year in advance, like that all taxes and fees are included in the low price, automatically applied the five dollar discount that was available when I bought this, service is good, but sometimes can be a little slow, not sure if it's because this cheapest plan is deprioritized or that my phone is just slow, overall the service is fine (have not tried service in crowds, so don't know how this deprioritized plan would work in crowded areas), Like that you are only risking one month payment if plan doesn't work for you or your phone turns out to be incompatible with Visible (Lots of complaints online of people getting conflicting info for their phones compatibilty with Visible and some complaints of people losing their year prepaymet on the annual plans if something went wrong, they couldn't get a refund) Dislikes: Doesn't make it clear YOU NEED WIFI TO ACTIVATE, only way to communicate for technical help from Visible is chat only, chat agents not helpful, don't read what you type and give wrong info, hence one agent saying I didn't need Wifi with this SIM kit from Best Buy to activate service, when you most certainly do, chat agents hang up on you, you do have to give payment info (Credit card, Debit card, etc.) when setting up account, THIS PREPAID SIM CARD IS ONLY FOR THE FIRST MONTH, YOU HAVE TO PAY BY CREDIT CARD, DEBIT, ETC. FOR SUBSEQUENT MONTHS, autopay was turned on by default,however, after I got account set up, I was able to easily turn autopay off. Overall, I would recommend this plan. I haven't had it long enough to know how well the monthly billing works, or if this plan with deprioritized data (the cheapest of Visible's 3 plans) works in crowded areas, since it's deprioritized. I recommend a monthly plan like this vs the annual plans Visible has because I've read online where people had trouble activating or were told their phone was not compatible with Visible after buying the annual plan when they previously were told their phone was compatible, and then could not get their money back for the cost of the annual plan. Also, my phone goes back and forth from 5G to 4G LTE, but it works fine, don't know if its the deprioritzed plan, the towers near me, or my phone, regardless I've been able to do what I need to on my phone. I have not tried the mobile hotspot yet.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We appreciate your candid feedback! It's great to hear you're enjoying our flexible base plan, taxes-included pricing, and the no-SSN requirement. Going with a month-to-month trial was an excellent strategy. We sincerely apologize for the incorrect information you received; Wi-Fi is indeed a requirement for activation, and we've flagged your interaction with our agent to improve our service. While base plan speeds may vary during peak times, keep in mind that Visible+ provides 50GB of premium data as an alternative. Also, although Autopay is enabled by default to ensure continuous service, we're pleased you found it simple to disable. Feel free to connect with us on Reddit at r/Visible, TikTok and X @Visible, or Facebook and Instagram @VisibleMobile. visible

  • Pros mentioned:
    Connectivity
    Cons mentioned:
    Setup process

    Rated 3 out of 5 stars

    This Visible is NOT a plug and play.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Visible is NOT a plug and play. The package does not tell you that you need a WiFi connection to activate Visible Sim. So, best to buy the Vivible sim packahe at BestBuy and use Best Buy WiFi to activate Visible sim. It also takes me like 45 mins to setup a Visible account(Credit Card is required) and download Android Visible App(MUST) to activate Visible. One MUST google and read the whole process to decide whether to try this out. If you can get pass the activation, Visible is smooth sailing. So, I give it a 3/5 neutral rating.

    No, I would not recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We really appreciate you taking the time to share your experience. We're sorry it took 45 minutes to get everything ironed out, but we are thrilled to hear that it has been smooth sailing since you got past the finish line.
      If you ever need assistance, just shoot us a message on our social media channels—we’re only a click away!
      @VisibleMobile (Facebook, Instagram)
      @Visible (TikTok, X)
      r/Visible (Reddit) visible

  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good clear talking and listening. Good hotspot. Needed more clarification on setup. Cannot talk to support only chat. Worth the money!

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We're so glad the hotspot and call quality are meeting your needs! Since Visible is an app-based carrier, we offer support exclusively through chat and social media. We appreciate your feedback as we continue to improve, and we’re happy we could help you get set up. Welcome to the family!

      Need help later? Reach out to us at @VisibleMobile (FB/IG), @Visible (TikTok/X), or r/Visible on Reddit. We've got you covered! visible

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a complete plan to: calls good signal, messages and that WiFi and hotspot is good.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Glad to hear that! Strong signal, reliable messaging, and dependable Wi-Fi and hotspot are essential for staying connected. That is exactly the kind of fast, reliable, and affordable service and plan we aim to provide.

      Thank you for being part of the Visible family! Need further assistance in the future? Connect with us at @VisibleMobile (FB/IG) or @Visible (X/TikTok), or join the conversation on Reddit at r/Visible. We're always here to help! visible

  • Cons mentioned:
    Setup process

    Rated 4 out of 5 stars

    Great price, but go through company directly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had nothing but ptoblems trying to set this up, spent multiple hours and it would not work. Looking up hints i find many people seem to have problems setting it up using the card from here. I finally gave up and bought one directly from the company, it literally took 5 minutes at the most with that card. Once it was set up everything is going great. While i would recommend the company, get your card from them directly.

    No, I would not recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Thank you for the honest feedback. We sincerely apologize for the trouble you had with the third-party card. We aim for a seamless "plug and play" experience, and it sounds like we missed the mark there. It’s great to hear that everything is going smoothly now that you’re set up directly through us. Welcome to the family! We're always here if you need us! Feel free to reach out via our official social channels: @Visible on X and TikTok, @VisibleMobile on Instagram and Facebook, or join the conversation in the r/Visible Reddit community. visible

  • Rated 5 out of 5 stars

    Visible + is great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am impressed with the service and especially the 5G UW is much faster and with the + service is available on there 2nd tier. & now all over my area I still have regular 5G in my home but when out and about and sometimes even at work I get the faster connection. So just using home internet service at home and for the price I feel better about that since before my cell service was more then home internet and was just basic LTE and slow.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We appreciate your feedback, as it is valuable for our continuous improvement. For future assistance, please contact us through our official social media channels: @VisibleMobile (Facebook, Instagram), @Visible (TikTok, X), and r/Visible (Reddit). visible

  • Rated 5 out of 5 stars

    Couldn't Add to My Cell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't honestly review this because the cell I wanted to put it on wouldnt take it

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We completely understand your frustration. There is nothing worse than getting a new service only to find out your phone won't accept it.

      If you were trying to activate a Visible SIM card or plan on your current phone and it wouldn't take, it usually comes down to two common issues: Not all phone models have the specific hardware required to run on our all-digital network or either your phone might still be locked to your previous network provider.

      We’d love to help you figure out exactly what went wrong. Please head over to our social media channels so we can assist you directly: @VisibleMobile (FB/IG) @Visible (X/TikTok), and r/Visible community on Reddit. visible

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Visible sim review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sim and works great. Best buy employee was kind and helpful also

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That’s so wonderful to hear! I’m thrilled your new SIM is working great and that the Best Buy team took such good care of you. Welcome to the Visible family—we're so happy to have you with us!

      If you ever need help with your Visible service in the future, you can easily find us on FB & IG at @VisibleMobile, or on X (Twitter) & TikTok at @Visible. You can also connect with our awesome community on Reddit at r/Visible. We're always here for you! visible

  • Rated 5 out of 5 stars

    True unlimited data

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to port in, activated fast, true unlimited data, reception is good most of the time except in some crowded areas. for the price it is worth it.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We're happy your port-in was successful! We aim to keep switching simple and affordable, offering unlimited data on Verizon's network. It's great you're enjoying the service and reception. If you are often in congested areas, consider the Visible+ plan, which includes 50GB of premium data for faster speeds when the network is busy. We're glad the value meets your expectations! For future assistance, connect with us on social media: Facebook or Instagram @VisibleMobile, TikTok and X @Visible, or Reddit:r/Visible. visible

  • Rated 5 out of 5 stars

    Good plan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s one of the best phone plans ever and one of the cheapest and only thing is everything has to be done online.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We are grateful for your high praise regarding our service, which you consider to be among the best and most affordable plans accessible. As a carrier prioritizing digital operations, we concentrate on providing efficient support through our online resources. For assistance with your account, kindly reach out to our Social Media Care team through @VisibleMobile (Facebook, Instagram), @Visible (TikTok, X), or r/Visible (Reddit). We appreciate your continued membership in the Visible community. visible

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Motorola

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable easy and simple i will buy it again.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Thanks for the awesome feedback! We love hearing that your experience was easy and reliable. Thank you for choosing us, and we'll be ready for you whenever you're ready for that next purchase!

      If you ever need a little extra support, we're just a message away! Connect with us directly on Facebook or Instagram (@VisibleMobile), X or TikTok (@Visible), or chat with fellow members in the r/Visible community on Reddit. visible

  • Rated 5 out of 5 stars

    Best solution for a short-term need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got two of these for my parents who came to visit from overseas and needed a calling plan in the US. Can't beat the price and we have not had any issues with receptivity or quality of the calls. The internet worked wonderfully and we had no problems with that either. Mind you, neither of my parents are huge streamers or data users. Nevertheless, very satisfied with the purchase.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We're thrilled your parents had such a smooth experience! Staying connected while traveling is a must, and achieving that seamless service is exactly what we strive for. I’m so glad our network delivered the quality they needed to stay satisfied!

      Need help later? Catch us on social! We're @VisibleMobile (FB/IG), @Visible (TikTok/X), and r/Visible (Reddit). We'd love to see you there! visible

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great service for lowest price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant get enough on verizon network with no commitment in 20 bucks unlimited everything with mobile hot spot

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      It truly is impressive value! Accessing the Verizon network with a hotspot and unlimited everything for just $20—and with no strings attached—is a major win. I'm so glad you're enjoying it!

      Need a hand later on? You can always reach out to us at @VisibleMobile (FB/IG) or @Visible (TikTok/X). For tips from other members, definitely check out r/Visible on Reddit! visible

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Affordable and surprisingly fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan was easy to activate and the service has been reliable. Unlimited data at this price is a huge win. Perfect for anyone who wants something simple and budget-friendly without losing quality.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We are thrilled to receive such positive feedback! Finding the activation easy and the service reliable is exactly what we want for our members. We agree—unlimited data at this price is a huge win, offering a perfect blend of simplicity, affordability, and quality. Thank you very much for sharing this!

      We're here if you need us! For any future assistance, you can easily find us on:
      @VisibleMobile (Facebook, Instagram)
      @Visible (TikTok, X)
      r/Visible (Reddit) visible

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr Ferraro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just fine. Store person who got me up and running did a super super job getting me up and running! You don't pay her enough.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That's fantastic! We're so glad to hear your service is working perfectly, and we appreciate you letting us know that our store associate provided such exceptional service in getting you set up. We are always here to help if you have any further questions or concerns! You can find us on social media: @VisibleMobile (Facebook and Instagram) @Visible (TikTok and X) r/Visible (Reddit) visible

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Visible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Visible has way better service then boost hotspot works great

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We're thrilled to hear that! Providing top-tier service is our main goal, so knowing your hotspot is working great is fantastic news. We truly appreciate the feedback; it’s wonderful to know we're delivering the reliable connection you need for all your devices!

      Need assistance down the road? Feel free to reach out to us @VisibleMobile on Facebook and Instagram, or @Visible on TikTok and X. You can also join the r/Visible community on Reddit. visible

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Phone plan review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the money. Works great.no issues with this plan.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That's awesome! We strive to make sure the service is both affordable and reliable, so I’m thrilled to know it’s working out perfectly for you. We appreciate the feedback!

      Need us later? Catch us at @VisibleMobile (FB/IG) or @Visible (TikTok/X). Our Reddit community, r/Visible, is also a great place for support. Thanks for being with us and enjoy the service! visible

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Visible network

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for this service. My friend has been on it for a couple of years with no problems.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That is so wonderful to hear! We love a good referral story, and it’s even better to know your friend has had such a smooth experience with us over the last few years.
      Support is always available whenever you need it. Feel free to contact us via FB/IG (@VisibleMobile), X/TikTok (@Visible), or the r/Visible community on Reddit for any assistance. visible