Main Content

Customer Ratings & Reviews

Your price for this item is $19.00
The comparable value price is $25.00

Customer reviews

Rating 4.3 out of 5 stars with 23 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers highly value the $25/mo plan + eSIM/pSIM Kit - Unlimited 5G data included. The overall performance of the service has been reliable. There are no cons mentioned about the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-23 of 23 reviews
  • Rated 2 out of 5 stars

    Plan and cost is good but unable to activate

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not working, unable to activate, product and plan is good

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We sincerely apologize that you were unable to activate your service successfully. We recognize how critical it is for you to have a fully operational phone, especially given the advanced communication needs in today's world. Your ability to connect reliably and effortlessly is paramount, and your satisfaction is not just a goal, but our highest priority. We want to assure you that we are committed to making this right. To that end, we would like to offer our full assistance in completing the activation process. Please let us know what specific steps you have already taken and where you encountered difficulty. Don't hesitate to get in touch with us for any future support through our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit. visible

  • Rated 1 out of 5 stars

    Didn't sell me the right SIM card

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was sold the wrong SIM card. Still haven't gotten it replaced.

    No, I would not recommend this to a friend
    • Brand response from Visible Team
      Posted .

      I sincerely apologize for the runaround you’ve experienced regarding your SIM card. I know how important it is to stay connected, and being sent the wrong equipment and then waiting for a resolution is definitely not the experience we want for you.
      We want to take a look at your account, just shoot us a message on our social media channels—we’re only a click away!
      @VisibleMobile (Facebook, Instagram)
      @Visible (TikTok, X)
      r/Visible (Reddit) visible

  • Rated 1 out of 5 stars

    False Advertising

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't let you use the physical sim. Will only allow an Esim. I have a Samsung Galaxy s25 ultra with a straight talk physical sim in it. They tried to tell me that my phone wasn't physical sim compatible. Customer service doesn't know what they are doing. I got ripped off for 2 sim kits that I couldn't use.

    No, I would not recommend this to a friend
    • Brand response from Visible Team
      Posted .

      I hear you, and I'm sorry for the conflicting information you were given. While your S25 Ultra is physically compatible with a SIM card, our system occasionally defaults certain high-end devices to eSIM only during the compatibility check to ensure a faster activation.

      We want to help bridge that gap! Feel free to reach out to us @VisibleMobile (FB/IG) or @Visible (TikTok/X), or join our Reddit community at r/Visible. We look forward to helping you out and turning this experience around! visible

Sponsored