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Customer reviews

Rating 4.4 out of 5 stars with 22 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Rated 5 out of 5 stars

    Best prices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product some of the best service I had. As well as the price and deal I got on the product go Best Buy !

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That is so wonderful to hear! It’s the best feeling when a great product and a great price come together with top-notch service. Best Buy really delivered for you!
      If you ever need assistance in the future, feel free to hang out with us on social media—find us at @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), r/Visible (Reddit). We're here for you! visible

  • Rated 5 out of 5 stars

    Backup internet/hotspot.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome price for a backup line with unlimited hotspot. Can't go wrong. Just go over plan, I did both 35 and 45 plans. The 45 as primary, and 35 as backup. I find it amazing to get the 2 lines/plans for the price of one with other companies.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Having a reliable backup with an unlimited hotspot is such a smart move! By combining Visible+ Pro ($45) for your main service and Visible+ ($35) as a backup, you’ve built a top-tier setup for an amazing price.

      If you ever need a hand down the road, feel free to reach out! You can find us at @VisibleMobile on FB and IG, @Visible on TikTok and X, or hang out with us in the r/Visible Reddit community. visible

  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cool! It works well with the Samsung A16 5G and is easy to setup

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That is awesome to hear! The Samsung A16 5G is a fantastic device, and I’m so glad the setup was a breeze for you. It’s truly great when everything just works perfectly right out of the box. Enjoy that 5G speed!

      If you need a hand in the future, you can easily find us at @VisibleMobile (Facebook/Instagram), @Visible (TikTok/X), or r/Visible on Reddit. We're here for you! visible

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Visible eSIM, and it's been a game-changer! The convenience of having a digital SIM is amazing, and the activation process was super easy. The coverage is great, and I've been getting good speeds. Highly recommend giving it a try if you're looking for a hassle-free phone plan experience!

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We appreciate this feedback! The convenience of eSIM technology really is amazing—no more waiting for the mail or searching for a SIM tool. I'm so glad that the service has met your expectations.

      Should you need further assistance in the future, you can find us at @VisibleMobile (Facebook, Instagram), @Visible (TikTok, X) and r/Visible (Reddit). We're here for you. Enjoy your service! visible

  • Rated 5 out of 5 stars

    Always the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fast! Love love love buying from Best Buy! It really is the most convenient place to buy from

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That is so wonderful to hear! We truly value our partnership with Best Buy because it’s designed to make the transition to Visible as easy as possible for our members. Whether it's the fast shipping or the convenience of picking up a kit in person, I'm thrilled it worked out so perfectly for you!For additional support, we're here to help. Catch us on social media at @VisibleMobile or @Visible, or join the conversation over at r/Visible on Reddit. visible

  • Rated 5 out of 5 stars

    Sim Card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price! Convenient to have available to purchase.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We appreciate your feedback regarding our pricing. Thank you for choosing us! Should you need assistance in the future, please feel free to reach out via r/Visible on Reddit, @Visible on X and TikTok, or @VisibleMobile on Facebook and Instagram. visible

  • Rated 5 out of 5 stars

    Love my phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it's better then my old phone. I love shopping here. Got all my stuff. Keep up with the good job. And the service is good

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That is so wonderful to hear! We are thrilled that you’re enjoying your new phone and that your experience with our shop and service has been top-notch.
      Thank you so much for the kind words and for being part of the Visible community. We’ll be sure to keep working hard to make your experience even better! For future support, just give us a shout on social media! @VisibleMobile on Facebook and Instagram, or @Visible on X, TikTok, and Reddit. visible

  • Rated 5 out of 5 stars

    Visible cell service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable true unlimited data. No dropped calls and no issues

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      This is exactly the kind of service we aim to provide! I am so glad to hear that you're having such a smooth experience with us. Thank you for the wonderful feedback!

      We're here whenever you need us! Connect with us on social media @VisibleMobile (FB/IG) or @Visible (X,TikTok), or jump into the conversation on Reddit at r/Visible. visible

  • Rated 5 out of 5 stars

    Visible Esim

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With reliable data connection. With extra saving to prepaid Phone

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      You really hit the sweet spot! Staying connected with solid data while cutting down your monthly bill is a total win. We love helping our members get the most out of their prepaid service without sacrificing quality. Keep those savings coming!

      We're always here if you need more help! Find us at @VisibleMobile (FB/IG), @Visible (TikTok/X), or check out the r/Visible on Reddit for community support. Enjoy the service! visible

  • Rated 5 out of 5 stars

    Great service for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service for the price. I have bought this more than once. This is very easy to setup and use.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We are so thrilled to have you back with us! Hearing that your setup was a breeze and that you're enjoying the value we offer really makes our day. It’s loyal members like you who make our work so rewarding—thank you for your continued support!


      Need anything else? We've got you covered! You can find us at @VisibleMobile (FB/IG) or @Visible (TikTok/X), or check out our Reddit community at r/Visible. Have a great one! visible

  • Rated 5 out of 5 stars

    cell phone service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price. service works fine. you must open an account and follow instruction. everything is done online

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      It’s great to hear you’re enjoying the service and the savings! We try to keep things as simple as possible by being 100% digital, so it’s awesome to see that the online setup worked smoothly for you.
      We’re always around if you need a hand! You can catch us anytime on Facebook & Instagram (@VisibleMobile), tag us on X & TikTok (@Visible), or jump into the conversation with us over at r/Visible on Reddit. visible

  • Rated 5 out of 5 stars

    I love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's springtime, think of such a gift and choose it, always and together

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Spring truly feels like a gift, and we’re honored that you’ve chosen to spend it with the Visible family. Here’s to moving forward together and making the most of the season!
      Need a hand down the road? We’ve always got your back! You can easily find us @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, or jump into our Reddit community at r/Visible. We’re here for you whenever you need us! visible

  • Rated 1 out of 5 stars

    Very disappoint your service.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All - I don't know this email will get it to you. But i have a complain about one of the products you sell. The company is 100% scam. I bought two prepaid sims cards from your company but i cannot activate because Visible required the credit card for activate. This sound very scam to me. What happens to people without credit card? I try to get refund but your company denied it ( The manager on duty name is Efrain @ Orange, Ca). I am an ellite customer from your company and this what I get with the loyal shopper. I have lost $52 but you will lose a lot more from me. Thank you Ps. My member ID 2574609900

    No, I would not recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We apologize for the trouble and want to help resolve this. Though a payment method is required for service, we need to look closer into your experience and the refund denial. Contact us @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X, or r/Visible on Reddit for further assistance. visible

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved that the discount code was embeed in activation. Setup was seemliness. Highly recommend.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Thanks for the wonderful feedback! I'm thrilled to hear your setup went so smoothly with the discount! We always aim for a seamless experience.

      We're always available if you need further assistance! Feel free to reach out to us on our social channels: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or our community page at r/Visible on Reddit. Welcome to the Visible family! visible

  • Rated 5 out of 5 stars

    Sooooooooooooo good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooooooooooo good. $26 for 26 months. Such a good deal. Better than my old ATT plan.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Thanks for letting us know what you think about our services—we really appreciate the good words and the tips on how we can do better! If you need anything else, just hit us up on social media: Facebook and Instagram (@VisibleMobile), TikTok and X (@Visible), or Reddit (r/Visible). visible

  • Rated 5 out of 5 stars

    Visible is the best prepaid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it. And go online to sign up. Sim was invalid

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We're sorry to hear about the run-around you’ve had with the invalid SIM and having to return your order. If you encounter the error upon signing up online, please reach out to us on our social media channels: @VisibleMobile on Facebook and Instagram, @Visible on Tiktok and X, and r/Visible on Reddit. visible

  • Rated 5 out of 5 stars

    Great Deal!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked without a hitch for Visibles Switch26 promo.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That is awesome news! We're so glad the SWITCH26 code went through smoothly for you.
      We’re always around if you need a hand! You can catch us anytime on Facebook & Instagram (@VisibleMobile), tag us on X & TikTok (@Visible), or jump into the conversation with us over at r/Visible on Reddit. visible

  • Rated 5 out of 5 stars

    Visible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding support from Best Buy representative when purchased.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We absolutely love when our retail partners at Best Buy provide such a positive and helpful experience. Need help later? Find us here:
      @VisibleMobile (Facebook, Instagram)
      @Visible (TikTok, X)
      r/Visible (Reddit) visible

  • Rated 3 out of 5 stars

    check phone compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prepaid card. Make sure your phone is compatible before buying. Just go to their website and check

    No, I would not recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That is correct! We strongly encourage everyone to use our compatibility checker to know if your phone is compatible. Just enter the device's IMEI number on the prepaid carrier's 'Bring Your Own Phone' and you'll see if your phone will work in our service.
      If you require further assistance regarding Visible, feel free to reach out to us on any of our social channels:
      @VisibleMobile (Facebook, Instagram)
      @Visible (TikTok, X)
      r/Visible (Reddit) visible

  • Rated 5 out of 5 stars

    Great Deal!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get a great deal on this phone plan.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      This makes our day! We're very happy that you found a great deal in our plan, and thanks for taking the time to share your positive experience with us. Stay connected with us for any future support! You can find us on our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit. visible

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