Customer Ratings & Reviews
- Model:
- DFILLSIM-CDPLS30-A
- SKU:
- 6642658
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
to a friend
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Visible eSIM, and it's been a game-changer! The convenience of having a digital SIM is amazing, and the activation process was super easy. The coverage is great, and I've been getting good speeds. Highly recommend giving it a try if you're looking for a hassle-free phone plan experience!
I would recommend this to a friendBrand response from Visible Team
Posted .We appreciate this feedback! The convenience of eSIM technology really is amazing—no more waiting for the mail or searching for a SIM tool. I'm so glad that the service has met your expectations.
Should you need further assistance in the future, you can find us at @VisibleMobile (Facebook, Instagram), @Visible (TikTok, X) and r/Visible (Reddit). We're here for you. Enjoy your service!
Love my phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it's better then my old phone. I love shopping here. Got all my stuff. Keep up with the good job. And the service is good
I would recommend this to a friendBrand response from Visible Team
Posted .That is so wonderful to hear! We are thrilled that you’re enjoying your new phone and that your experience with our shop and service has been top-notch.
Thank you so much for the kind words and for being part of the Visible community. We’ll be sure to keep working hard to make your experience even better! For future support, just give us a shout on social media! @VisibleMobile on Facebook and Instagram, or @Visible on X, TikTok, and Reddit.
cell phone service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price. service works fine. you must open an account and follow instruction. everything is done online
I would recommend this to a friendBrand response from Visible Team
Posted .It’s great to hear you’re enjoying the service and the savings! We try to keep things as simple as possible by being 100% digital, so it’s awesome to see that the online setup worked smoothly for you.
We’re always around if you need a hand! You can catch us anytime on Facebook & Instagram (@VisibleMobile), tag us on X & TikTok (@Visible), or jump into the conversation with us over at r/Visible on Reddit.
Sooooooooooooo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sooooooooooo good. $26 for 26 months. Such a good deal. Better than my old ATT plan.
I would recommend this to a friendBrand response from Visible Team
Posted .Thanks for letting us know what you think about our services—we really appreciate the good words and the tips on how we can do better! If you need anything else, just hit us up on social media: Facebook and Instagram (@VisibleMobile), TikTok and X (@Visible), or Reddit (r/Visible).
Best prices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product some of the best service I had. As well as the price and deal I got on the product go Best Buy !
I would recommend this to a friendBrand response from Visible Team
Posted .That is so wonderful to hear! It’s the best feeling when a great product and a great price come together with top-notch service. Best Buy really delivered for you!
If you ever need assistance in the future, feel free to hang out with us on social media—find us at @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), r/Visible (Reddit). We're here for you!
Great purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved that the discount code was embeed in activation. Setup was seemliness. Highly recommend.
I would recommend this to a friendBrand response from Visible Team
Posted .Thanks for the wonderful feedback! I'm thrilled to hear your setup went so smoothly with the discount! We always aim for a seamless experience.
We're always available if you need further assistance! Feel free to reach out to us on our social channels: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or our community page at r/Visible on Reddit. Welcome to the Visible family!
check phone compatibility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prepaid card. Make sure your phone is compatible before buying. Just go to their website and check
No, I would not recommend this to a friendBrand response from Visible Team
Posted .That is correct! We strongly encourage everyone to use our compatibility checker to know if your phone is compatible. Just enter the device's IMEI number on the prepaid carrier's 'Bring Your Own Phone' and you'll see if your phone will work in our service.
If you require further assistance regarding Visible, feel free to reach out to us on any of our social channels:
@VisibleMobile (Facebook, Instagram)
@Visible (TikTok, X)
r/Visible (Reddit)
Thanks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cool! It works well with the Samsung A16 5G and is easy to setup
I would recommend this to a friendBrand response from Visible Team
Posted .That is awesome to hear! The Samsung A16 5G is a fantastic device, and I’m so glad the setup was a breeze for you. It’s truly great when everything just works perfectly right out of the box. Enjoy that 5G speed!
If you need a hand in the future, you can easily find us at @VisibleMobile (Facebook/Instagram), @Visible (TikTok/X), or r/Visible on Reddit. We're here for you!
Poor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service is OK. Problem is with their customer service. Thee is NO phone number to talk to a human. The only way to contact them is thru chat. First autopay did not work. Got notice that my service would be cut off. Went into my online account. It was set up for autopay with a valid credit card. Start a chat with an agent who took all my info but could not understand how to help me. Turns out it was an automated bot that was useless. Finally got a human online. Made me start all over. Could not figure out why my autopay did not work. Had to make a manual payment, If I have to go through this every month I'm going to switch carriers.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .We want to sincerely apologize for the experience you’ve had. We know that when you choose a digital-first carrier, you expect the digital part to work seamlessly. Falling into a loop between an automated bot and a manual payment process is not the experience we want for you.
Regarding your autopay issue, I want to make sure we fix the root cause so you don’t have to worry about this next month. Feel free to reach out to us on our social channels: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or our community page at r/Visible on Reddit. Welcome to the Visible family!
Visible is the best prepaid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. And go online to sign up. Sim was invalid
I would recommend this to a friendBrand response from Visible Team
Posted .We're sorry to hear about the run-around you’ve had with the invalid SIM and having to return your order. If you encounter the error upon signing up online, please reach out to us on our social media channels: @VisibleMobile on Facebook and Instagram, @Visible on Tiktok and X, and r/Visible on Reddit.
Very disappoint your service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All - I don't know this email will get it to you. But i have a complain about one of the products you sell. The company is 100% scam. I bought two prepaid sims cards from your company but i cannot activate because Visible required the credit card for activate. This sound very scam to me. What happens to people without credit card? I try to get refund but your company denied it ( The manager on duty name is Efrain @ Orange, Ca). I am an ellite customer from your company and this what I get with the loyal shopper. I have lost $52 but you will lose a lot more from me. Thank you Ps. My member ID 2574609900
No, I would not recommend this to a friendBrand response from Visible Team
Posted .We apologize for the trouble and want to help resolve this. Though a payment method is required for service, we need to look closer into your experience and the refund denial. Contact us @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X, or r/Visible on Reddit for further assistance.
Visible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding support from Best Buy representative when purchased.
I would recommend this to a friendBrand response from Visible Team
Posted .We absolutely love when our retail partners at Best Buy provide such a positive and helpful experience. Need help later? Find us here:
@VisibleMobile (Facebook, Instagram)
@Visible (TikTok, X)
r/Visible (Reddit)
Great Deal!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get a great deal on this phone plan.
I would recommend this to a friendBrand response from Visible Team
Posted .This makes our day! We're very happy that you found a great deal in our plan, and thanks for taking the time to share your positive experience with us. Stay connected with us for any future support! You can find us on our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit.
No support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No phone support I was told phone support available Best buy refuse return
No, I would not recommend this to a friendBrand response from Visible Team
Posted .This is definitely not the experience we want you to have. Visible is a 100% digital carrier. While we don't have a toll-free number, I am a real person and I'm right here to help! You can find us at @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or on Reddit at r/Visible. We are here to help with everything you need!
