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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 13 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.4 out of 5 stars

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100%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-13 of 13 reviews
  • Rated 5 out of 5 stars

    Visible is great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Visible is great, fast unlimited hotspot, cheapest unlimited around!!!

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We truly appreciate you this wonderful feedback! It's fantastic to hear that you're enjoying the service, especially the hotspot. We work hard to provide the best unlimited plan at a great price, and we're so glad that it's a perfect fit for you.

      We've got your back if you need anything in the future! Just find us on our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit. visible

  • Rated 5 out of 5 stars

    Saved me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost of the phone was 190 at first, but because of this item it dropped the cost down to 156

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We are so glad to know you saved $34 on your device purchase! Should you require any further assistance in the future, you can find us on - @VisibleMobile (Facebook, Instagram), @Visible (TikTok, X), and r/Visible (Reddit). We're here for you! visible

  • Best Buy Employee

    Rated 5 out of 5 stars

    Get Visible and Notice The Difference

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to activate, Visible's website it app intuitively walks you through the process. Porting or transferring my number was very simple as the site/app immediately lays out everything you'll need to move over your number. The service is really fast and truly unlimited without any slow downs past the base plan. You can beat unlimited hotspot on each plan it's fast and reliable. My Pixel 9 always has 5G UW or 5G service. I recently said from cricket wireless. So happy to not freak with the deprioritization of my Cricket wireless plan. Got to love the Verizon network. Remember to check the coverage maps on Visible's website to check coverage where you live, work, and frequent.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Thank you for sharing your feedback -- we're happy to hear the process was quick and painless. We're always here if you need us! visible

  • Rated 5 out of 5 stars

    Visible, should have switched sooner.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally getting away from the ridiculous Verizon prices. Strange since this is a Verizon company. I have been a loyal Verizon customer for almost 30 years. I have been on Visible for almost a month now and see no difference. Be patient with the sign up process. I experienced some issues with my address and it took a day and a half to get the issue resolved. I purchased the highest plan expecting my watch to work with it. Currently Visible only supports the newest watches. Mine is a watch 5 pro.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We know that moving over after 30 years with Verizon is a huge transition, and we are so glad to hear that you’re enjoying the same great network performance at a much better price point.
      We also want to sincerely thank you for your patience during the sign-up process. We know that address verification issues can be a headache, and we appreciate you sticking with us while we got that squared away.
      We're ready to help if you need more assistance! Feel free to connect with us on any of our channels:
      @VisibleMobile (Facebook & Instagram)
      @Visible (X & TikTok)
      r/Visible (Reddit) visible

  • Rated 5 out of 5 stars

    Better then the Top Dogs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as well as any high end service. If your looking for just the ability to use a phone with unlimited data, worth the price.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying our service and finding it to be a great value. Need help in the future? We're always available on social media! Come find us:
      @VisibleMobile (Facebook and Instagram)
      @Visible (TikTok and X)
      r/Visible (Reddit) visible

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Visible eSIM, and it's been a game-changer! The convenience of having a digital SIM is amazing, and the activation process was super easy. The coverage is great, and I've been getting good speeds. Highly recommend giving it a try if you're looking for a hassle-free phone plan experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Visible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my wife's s21FE no esim option. Her service is flawless with Visible. I'm on verizons Unlimited Plus plan but her signal is way better. Visible is on verizon how is it better? maybe i should dump ios!

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We appreciate you taking the time to share your feedback; we value hearing when we are meeting expectations and where we can improve. Should you require future assistance, you can reach us via our social media channels: @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X, and r/Visible on Reddit. visible

  • Rated 5 out of 5 stars

    Visible sim

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suppose its great if you need a physical sim and not an e sim

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my 8 year old son and he loves the service.

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      It is so awesome to hear that your son is loving the service! We always aim to make staying connected easy and affordable, so knowing we’ve hit the mark for your family really made our day. Your experience is important to us. So if you need help in the future, you can always find us on social media at @VisibleMobile (Facebook/Instagram) or @Visible (X/TikTok). Our community on Reddit at r/Visible is also a great resource. visible

  • Rated 5 out of 5 stars

    Visible's a game changer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to Visible a few years ago, and as long as they're around, I'll never go back!

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      Hearing that we’ve been a "game changer" from you honestly makes our day! Thank you so much for sticking with us for the last few years. We aren't going anywhere, so we look forward to keeping you connected for a long time to come! Thanks for being part of Visible family!
      For any future needs, our team is standing by to assist.
      @VisibleMobile on Facebook and Instagram, @Visible on Tiktok and X, and r/Visible on Reddit. visible

  • Rated 5 out of 5 stars

    Service plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan works great I get good service everywhere I go

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We love hearing that! Having reliable service wherever you go is such a game-changer for staying connected.
      Should you ever need anything else, feel free to give us a shout on social media. You can find us at @VisibleMobile (FB & IG), @Visible (X & TikTok), or over at r/Visible on Reddit! visible

  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love visible!! Great service for an excellent price!!

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      That is music to our ears! We’re so happy to hear that you’re loving the service and that the price is hitting the sweet spot for you. Providing that kind of value is exactly what we strive for!
      Remember, we’re always here if you need a hand! You can reach out to us anytime on your favorite platforms: @VisibleMobile (FB/IG), @Visible (X/TikTok), or the r/Visible community on Reddit. visible

  • Rated 1 out of 5 stars

    Good product just can't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really a real bad review. Its just when i went to use a different phone the visible app told me to get a sim card from best buy. Well it was the wrong info because you can only get a sim from them if your getting new service. So now i got a sim card i can't take back get my money became i had opened it. For my trouble they gave me 5 off my bill. Besides that it was a easy purchase from best buy. I really like best buy and i would purchase other stuff from them for sure.... I would say purchase this sim only if your getting new service

    I would recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We want to express our sincerest apologies and deepest regret that you have encountered this frustrating situation where you had to spend money on a SIM card that you are currently unable to use. We know how upsetting this must be, and if we were in your position, we would feel the same level of disappointment and frustration. Furthermore, we are truly sorry if there was a lack of clarity, a miscommunication, or a technical disconnect regarding the instructions you followed within the Visible application. We recognize that clear instructions are paramount to a smooth setup process, and we apologize for any confusion or wasted time this has caused you. Please know that we take your experience very seriously, and we would like to extend any and all assistance if needed. Don't hesitate to get in touch with us for any future support through our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit. visible

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