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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 178 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers admire the CS5109 DECT 6.0 Cordless Expansion Handset for its easy setup, affordable price, and ability to expand the landline system. The cordless feature is also well-received, allowing users to conveniently use the phone in different areas of their homes. While some customers have concerns about compatibility issues, the overall sentiment towards this product is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-178 of 178 reviews
  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These felt inexpensive, the sound quality was bad and you could push a number and not get a sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the best and not the worst but overall it works for a land line.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    WRONG MODEL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I TOOK A CHANCE WHEN I BOUGHT IT, BUT IT DID NOT WORK WITH MY MAIN PHONE.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Breaks easy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like it. Would not buy it again. Not good.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    V Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    V Tech is cool it does the job. Good features and ergonomics.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very practical and this is the brand is trust and prefer.

    I would recommend this to a friend
  • Cons mentioned:
    Manuals

    Rated 1 out of 5 stars

    Doesn't work with CS6949 Corded Set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 of these handsets to expand the corded CS6949 Telephone system but was never able to get them to communicate to the base station. Product manuals were of no help either.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wrong expansion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the phones the salesperson sold us are the wrong model for the base phone we purchased. The good thing is that Best Buy has always been great so I'm sure they will make it right

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not a good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crackles and unable to hear battary goes dead quickly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone didn’t last couple months and it started acting up.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this - was part of a set - just an extra phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    did not work with older unit purchase 2010.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with vtech 6.0 purchase in 2010 with 2 handsets and 1 headset so returned back and bought two other units from another retailer since Best buy no longer carried additional handset. Neither did Vtech vendor.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A house phone for less.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my brother. He wanted something simple

    I would recommend this to a friend
    • Brand response from VTech_Support
      Posted .

      Maria - CS5109 is an accessory handset only, and will not function unless registered to a compatible base system, such as CS5119 and CS5129 series. VTech

  • Rated 2 out of 5 stars

    Not great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please pay more and get a better phone system! PLEASE!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned Item to Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Telephone did not come with a Base Unit. The Base Unit Serial Number is required for registration of this telephone. Apparently, it must be purchased separately even though the Web Site does not mention this fact! Very poor policy by Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not work. It was not the battery because I tried it on an older phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned it as it was the wrong product for our needs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone would not fit on our base so we had to return it.

    No, I would not recommend this to a friend