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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2358 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the CS5119-16 DECT 6.0 Cordless Phone System for its ease of use, sound quality, and affordable price. Many appreciate the battery life and range, as well as the available features, color, size, and design. However, some customers have expressed concerns about the answering machine function, volume, voicemail setup, caller ID visibility, and display readability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 2,358 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good. I love the color as well to match my home decor. It does it’s job and for an awesome price! I would recommend to friends and family. Went with this one because it’s simple nothing too crazy just what I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use is #1 for this phone. Sound quality is good. Seems to keep a charge well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Nice phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works nicely! Easy to use, large numbers and interface, sounds good! Was a good purchase. And you cannot beat the price~

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Phone house

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plain and simple, was in a good price, sounds great as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is fordable. It is easy to set up and use.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Budget friendly and dependable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a history of buying Vtech brand. These phones are good and they have great reception. I usually get the full set of 4. But, my budget said these will do for upstairs and downstairs. Would recommend for someone maintaining a strict budget.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, i will recommend to everyone , sound very clear

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad product from Vtech

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a poor product by Vtech. I only used the phone less than 5 times since it was connected in January . It worked in the first 3 times , but the last couple calls that I received was noisy and not clearly at all . I could not hear what the caller was saying and she could not understand what I was saying either . This is a DOA product , but Best Buy stated that their return policy is 15 days. Since I was unable to connect the phone technically so I needed to wait for my children to do the job when he came to see me in January . I explained to the rep about my problem and asked for exception to return this product to Bestbuy for refund, but he declined . I called VTECK, but the phone option could not get me to the right department with the right issue . I am very dissatisfied with this purchase and I will not buy Vtech product anymore and will not like to be a customer to Best Buy either in the future . My previous cordless phone set was made by Panasonic which we used for more than 15 years .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Vtech is tops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace a Uniden two phone set, no answering machine. The batteries on the old set lost charge very quickly so got this to replace it. Works as expected and sound quality is excellent. Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were easy to set up, work well and are good phones for the price. I wanted the speaker phone, which my previous phones did not have, so I'm happy with that feature. They are easy to use and I like the Vtech brand.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Cordless Phone System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual phone VTech phone system is excellent performing. It is fairly simple to set up and has all the features one may want. What is unusual, however, is that there is no blinking lights for calls that have been received with left messages. It is a great price though.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cordless home phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maintains charge. Great product. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    V-Tech cordless phones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones were purchased to replace an older set that just wore out after many years of service. The battery life is good, reception good and functionalality just what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    VTECH For Me !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I especially like VTECH phones. I am hearing impaired and they have excellent sound quality.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Handy and portable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Priced and quality ok. Small and portable. Good range and coverage

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice wireless phone system. Extremely easy to setup - idiot-proof! And it works great. I admit I haven't setup or used the voicemail yet, but I've used the phones for long teleconferences and the battery lasts a long time and they are easier than a cell phone to set down on speaker mode, adjust volume, and switch the mute on and off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite store

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy good quality stuff and good prices make you feel more than just a customer more like a guest who is always welcome

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great choice made!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this cordless!!!! Can leave off of charger all day and it stays charged !!!!

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has very good audio quality. It rivals the old Western Electric dial phones for audio quality. The display is sharp and convenient and had little or no issues running thru the menu and setting up the phone. The ring tone selections to choose from could be greater but they serve the purpose. The caller ID is 2 lines so you see the number and origination point usually. The price was right for my budget.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone nice looking easy to use will purchase another one good price

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

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