Customer Ratings & Reviews

Our delivery and installation men were very professional, right on time, and very friendly!

I was missing a connection part but the installers had an extra one in their truck. Checked to make sure everything was working before they left.

Awesome guys came over went the extra mile dealing with my houses old old pluming but set everything up cleaned up after themselves and took away all the old stuff and all the cardboard from the new stuff. Guys were very pleasant and professional thank toy to the two men that came to my house in Cadillac from the Traverse city best buy geek squad.

Best Buy Geek Squad is best services you can ever trust. Some delivery people are careless however customer care takes care of everything. First time when technicians installed I did not check on pedestal door. I was disappointed to see pedestal door could not be opened due to drain pan. Called customer service and they sent another team to take care of it.

I love this washer the best one I ever bought out of all I ever buy

The crew that installed the washing machine was very professional

Guys were very professional and worked fast installing washer.

Thank you Best Buy for the quality instalation on our washer and dryer!

The fellows that did the install were friendly and professional. Nice job guys!

If they were here 45 minutes I’d be very surprised. Geek Squad has it goin on ..!! Plus I had them bring hook-ups with them

Friendly, courteous, helped move my old washer out and got the new one all set up and tested out

The installers were on time, fast and polite! A great experience!

Excellent installation done by the Best Buy team. Fully demonstrated all the washer functions and operation.

Delivery was earlier than expected, service exceptional machine and dryer works great so far

My order was scheduled for 12/12. I waited a week and a half from purchase date for this delivery. One hour before delivery window, I received a call stating my delivery was canceled due to a truck breaking down. Frustrating, but understandable. I rescheduled for 12/13. The delivery team was kind and moved quickly. However, I was told that whoever told me that a truck broke down lied, and it was a mistake on their end and had overbooked for deliveries that day. Regardless, they installed my new washer and hauled away the old one. When they installed the new hoses, there was a leak only on the hot water side. This had never leaked before. They attempted to tighten the hose to no avail. They instructed me to call a plumber and have them install new connections and shut off valves because they are PVC, then my leak would stop. (Because I am a woman, when I stated it never was an issue before and I believed it to be the new hoses problem, I was told it couldn’t be). When they left, I evaluated the situation. There were two issues. First, they cross threaded the hose, resulting in a leak from the threads. Second, the new hose itself was faulty and was leaking in a location that had nothing to do with my connections. Magically, when I purchased a new hose hours later and installed it, nothing leaked! I’m disappointed that I wasn’t listened to as a knowledgeable and handy individual myself and that I had to buy extra hoses for the washer and hoses purchased from Best Buy a week and a half prior.

Great could have put it together better the first time then the second time

This washer is louder than I prefer. The balance does not work well as it often shows error for it. The machine is VERY loud and almost knocks when it is spinning (especially towels or jeans) with that being said the machine we received had damage to it when delivered (ordered brand new) so I am not sure if the above mentioned issues are due to the damage or otherwise.

My washer was installed perfectly and started as it was supposed to be.

2 guys came to install the washer and they did a good job

Delivery of washer and dryers was painless and timely.