Customer Ratings & Reviews

So far, the washer is performing as expected. This washer is a replacement for the original washer that was purchased in June. That one, from the first load, would shake violently and walk around the room with every spin cycle. Best Buy replaced it without any hassle at all. The replacement washer is quiet and does a good job of cleaning regardless of the size of the load and so far, no indication of problems similar to those with the original washer. I would recommend the washer and matching dryer.

The installation people were wonderful, I feel they went above and beyond to get the new washer in and going! They even noticed a part that needed reordering for my open box model and set me up with a rep to assist with the replacement.

Had this replaced, the old one was almost 5 years old and was worn out. It wasnt washing efficiently due to age. Glad I got the same one asit works great.

The installers were polite. Prompt and efficient. Worked very well and quickly

The two installers I had were super professional and got the W/D set installed and the old hauled away in no time. I have had my fair share of appliance installs and this team was the best so far.

Just had our new washing machine installed and the old one hauled away. The new machine is fine, but installation and haul-away were rushed, which caused problems: 1. Installers were careless and left marks and dents in the walls surrounding the stairs they had to negotiate. They said nothing to me about these clearly visible marks. I pointed the damage out to them as they were finishing up, and one of them said something like "yeah, sorry, but the stairs are narrow." Yes, the stairs are narrow, but with a little care the damage could have been avoided. The narrowness of the stairs was not the issue. Trying to rush through the delivery process was the issue. 2. The installers did not level the washing machine. Best Buy's web site clearly states that the installers will level the washing machine, but they didn't. I even asked them twice if they were supposed to level the machine. Both times they said "No, the machine is running. We're finished." They took a couple of photos to prove they delivered and installed the washer (probably required by Best Buy), and then quickly left the scene of the crime, as if they were uninsured drivers who had just been involved in a hit-and-run accident that was their fault. 3. After installing the new machine, the installers started a wash cycle to verify that the machine is working, but they neglected to first remove the accessories and instruction manual that were in the tub. I found these items floating in a tubful of water when I stopped the wash cycle midway to check the water level. This seems like a rookie mistake. Very unprofessional, as if this was their first washing machine installation. 4. The installers left a couple of gouges in our hardwood floors. I didn't notice these until after the installers left, but I was able to trace them back to the laundry area, so I'm pretty sure the installers caused the damage. Conclusion: I want to be sympathetic to the people who do appliance deliveries and installations for a living, so I'm giving my installers the benefit of the doubt. I'm guessing that appliance delivery people are under a lot of pressure to complete as many deliveries as is humanly possible in one day -- hence the emphasis on getting in and out quickly. However, Best Buy should recognize that there's a downside to promising deliveries in short time frames, and customers are not likely to accept fast delivery in lieu of careful delivery and proper installation.

Samsung appliances were installed very fas and efficiently.

Best Buy managed to complete the installation effortlessly, even though it was quite challenging. My installation is located on the 3rd floor, and my units are stacked due to limited space. However, I can proudly say that the outcome is exceptional. The install did tske 2 -3 tries but when push comes to shove they did it

When removing the old dishwasher, we learned that the connection was not up to code (or even wired in safely in a remote sense, having no ground wire attached). The installers took care of everything, getting the permit pulled, and performing the work the day it was promised. It was great that they were prepared with the usual items you might need in such a situation, on their truck, and didn't have to run to the store, delaying the process. Super impressed!

The installation guys were EXCELLENT. They were willing to take off their shoes and worked super fast. They were also kind and friendly.

I want to give a big thumbs up to the two gentlemen who exchanged and installed my washer on the morning of December 9, 2022 (I forget their names). They were very professional during this process, taking care not to bump into any walls or furniture while removing my defective washer, and exchanging it with a new one. They also made sure the floors were clean after the install, which went very smoothly.

I can get by pretty well on my own, but when it comes to appliances, I rely on the know how of the pros. I am so glad that BB offers installation. Their people are knowledgeable and so polite. I have used this service every time I have made a big ticket purchase! They also test the unit to make sure everything is working correctly. I sincerely appreciate BB!

My installer was Joan. He is was courteous and respectful to my home. He assessed the area where the machines were going to be placed and quickly went to work. He was in and out and left no mess. Great experience all around.

Delivery was on time, install was fast, professional, and correct. Worth every penny.

Manny and his helper were excellent. On time. Very professional. Efficient. Knowledgeable. Careful not to hit or scratch surrounding walls or fixtures. Spent extra time with my elderly mother to give overview of washer operation. Fully installed washer, set-up, ran test cycle and checked for leaks. Hauled old unit away and packaging of new item. Huge plus! AWESOME SERVICE! Thanks Manny!

I had an installation which was seamless and tidy. They were polite, efficient and even handed me my stainless steel fill hoses and told me I could return them to get the money back. This, since my original stainless steel hoses (from 6 years ago) were still in perfect condition. How considerate!

The gentleman that installed my washer are wonderful. They were in communication throughout the day to keep updated when they would be here. It was nice that I didn’t have to sit around wondering all day. They were polite, professional and quick. Made sure to tell me if I had any issues to call.

The delivery people were great! They were quick, efficient, and super friendly. I did have questions about the equipment I had installed, and they were also very knowledgeable.

Great capacity, everything works perfect so far, totally recommend!

Washer install was great, guys were friendly, installed on 2nd floor no problem. Wore booties over their shoes. Didn't scratch wall or anything and installed fast. And even explained how to work all the settings!