Customer Ratings & Reviews

Delivered with the dint and scratch, the washer was not leveled up, old water hoses were not replaced with the new ones from the paid kit.

The product is great, but the install experience not so much. Installers are not taking accountability of making a big scratch on my stairway wall...of a brand new built house. How cool *sarcasm...the vendor made no effort to fix or do right by it

DECLINED TO INSTALL DUE TO CORRODED HOSE CONNECTION. THEY ARRIVED LATE & SEEMED TO WANT TO BE DONE FOR THE DAY. I'LL LET YOU ALL BE THE JUDGES. PHOTO BEFORE & AFTER I PERSONALLY INSTALLED MACHINE & HOSES!

can i give this less than a star ? the installers showed up as scheduled, complained about having to work that day, ran a test cycle with all the accessories in the washer, incl, the sample packs of det and rinse, the owners manual, zip ties , twist ties and pieces of tape. I didnt expect royal treatment, but I did expect to be able to at least read the owners manual.The washer works as is supposed to, super noisy tho

They didn’t tell me that the products would be installed in a matter that I couldn’t access both at the same time, because the doors from washer and dryer open to the same side

The delivery guys were very polite wonderful guys but he didn't connect the water properly. Also He kind of bought kind of acting like they weren't supposed to install the unit are doing anything extra when I had paid a $199 for this extra warranties and them installing things in yadiyada but we got that straight out right away.

The installers installed the hot and cold water lines incorrectly. Hot to the cold and cold to the hot intake of the washing machine. We were washing our clothes for two weeks or so with hot water and ruining them before we noticed the temperature of the clothes when opening the door to unload the machine.

The guy that installed my washer, dryer, and refrigerator doesn't know anything about his jobs. He did the worse job ever. he didn't connect the water line to my refrigerator. didn't connect the outline for the dryer. didn't take the shipping bolts from my washer. I'm ended up doing everything myself. I'm not a professional but clearly, I know better than him. I mean how come a professional doing bad jobs like that. not very happy with bestbuy service.

The installation team was friendly and prompt, but when my gas dryer was installed weeks later the plumbers said it was not installed to code per the Massachusetts Uniform State Plumbing Code: 248 CMR 10.14.4 B (prevent water hammer). The plumbers charged me an additional $100 on the spot to bring the washer up to code, also refusing to install the gas dryer if I did not pay immediately because they could be liable for not fixing.

The third-party installers who did my stackable washer and dryer scratched up my appliance bringing it to my condo. They scratched up my hardwoods and did not remove the bolts off the back of the appliance which caused it to shake and vibrate. It took me a while to figure out why it was rocking and shaking loudly. I suggest using Geek Squad installers only.

After the installation of my new washer, the installer reviewed details about it with me. As I inspected the hook-up behind the washer, I found a mess of coiled up water lines. The lines should have been uncoiled before being connected to the water faucets. I asked the installer to undo the lines, uncoil them so they weren't bunched up, and reconnect them. The installer refused to do that for me. That is the reason for the poor rating. See attached picture.

After installing my brand new washing machine, the installers ran a quick cycle. They then called me over to let me know they were done and left. What they didn't do was take any of the paperwork out of the washer before running the cycle. It was like a paper mâché exploded in there.

I discovered a leak that I thought was coming from the pipes in the wall behind the washing machine. A contractor discovered that the leak was actually coming from the newly installed drain pipe. See the attached pictures from the water damage. The water actually was leaking inside the house from the drain pipe to the floor and through the wall. This LG washer and dryer was just installed in December and the pedastools were installed in January.

The delivery crew showed up like it was a NASCAR pit-stop. My new washing machine was treated like a crash test dummy by the delivery crew. I tried being very polite and civil, but they complained about how many stops they had to make and how far apart the deliveries were. They tossed the instruction manual on the machine and basically said, "Good luck." I had to readjust the washing machine and inspect the hoses because of their "dump and run" delivery.

The washer was delivered but never installed. I called bestbuy and visited the store. An additional appointment was scheduled for yesterday...1pm to 4pm. No show. Called the store and was told that the team was running 90 minutes behind. No show. Called back and was transferred to various extensions. Horrible customer service! The app makes you give at least a one star review. However, it deserves no stars what so ever.

ABSOLUTE WORST EXPERIENCE EVER!!!! Installers were very unprofessional, don't come anywhere close to being COVID conscience like the recording the night before may lead you to believe, and they do a horrible installation. They don't work clean, and they'll leave their trash in the street in front of your house.

Service guy/delivery guys not very professional. I had to move the washer myself, and they asked if I had tie straps to help with insulation.

I have never had such poor service the delivery people did not want to hook anything up and kept saying we had everything wrong and we certainly didn’t. Because ultimately they did hook it up but so sloppy and we have to redo it

Missing the drain hose the delivered day 3/2/24. Today is the date Saturday 3/23/2024 and they haven't come to bring the hose and install it. I am really disappointed

The washer was installed but not the dryer because the salesperson did not order a stacking kit. Long story, but the dryer is still sitting in my living room not installed. Best Buy has been impossible to work with. I’m upset because we have visitors and the big uninstalled dryer does not fit well in my living room. I just want it installed now!! Help!!