Customer Ratings & Reviews

The worst installers possible. I had to finish a lot of work they did not do. Had to change the dryer door from left side open to right side. Had to trim the alum duct vent by almost 2 ft to the correct size. One installer did not wear a mask the entire time he was in my building. Left attached papers and tags on machine. Plus other bad and incomplete work.

Horribly installation no consideration to wear a mask if he knew he was sick…… didn’t even use the right connector and it smelled like gas for 2 days so the gas company came out to see and tag it and said that it was a bad installation

Team seemed more interested in getting job over quickly rather than done right. Did not install drain hose, plugs to fill shipping bolt holes, did not level washer, brought too short of a gas hose, did not leave shipping bolts and leveling wrench as installation guide requires. Overall, not good installation. Not installing drain hose could have caused significant damage is I had not discovered it in time. The picture shows grey drain hose still attached to washer after they left.

The company that did the installation are incompetent, unprofessional, untrustworthy scam artists. They caused thousands of dollars worth of damage due to improper installation and then when I file a claim they denied that they did the install. Can not believe the ethics of this company. Best Buy should be ashamed to be associated with them. Will never purchase another item through Best Buy again due to the handling of this!

Second washer, as my first set was damaged twice upon delivery attempt then back ordered. This one is now dented due to delivery personal who also did not instal correctly. They also damaged my front door while delivering.

The delivery drivers was ruff getting my washer off the truck. As they installed it, one was on the phone speaking spanish to a woman who as really loud. The other guy was asking for a good review and the guy started my washer with the information inside. My washer and sink was full of paper!

My washer got delivered but not installed. They said the faucets needed to be replaced. I wish I would have known this before the delivery was scheduled. The washer also had dents that weren’t there when I purchased the item. Poor service and communication.

The first installers (Jose) lied about an issue with the valves at my house, I had to call a plumber and was told everything was in excellent condition ready for installation. The appliances were not installed the first time and I had to wait another week for another installers to tell me the first installers were lazy because no issue was found with the valves.

No install at all. They did not what to do with a easy installation I have to do it by myself and I’m a disability person.

The first group didn’t even hook up my washer properly! They didn’t attach the drain hose at all so water would have flooded my laundry room if I had not noticed. They were also high when they showed up. Not exaggerating that my doorway reeked when they walked in the front door. They also scratched our floor.

Took them 11 attempts then they made excuses as to why it could not be installed. Pictures show driver leaving. They claimed they waited 30 minutes they claimed they got out the vehicle. Ring doorbell tells a much different story.

False information service never completed nor performed nor initiated Does that look like an installed washer machine that was placed and left outside by delivery personal ? And here they report service completed have a 1000$ washer machine sitting outside without using it for more than 32 hour

Installers were nice and seemed to do a thorough job, until we did our first load of laundry and quickly realized they switched the hot and cold water. Damaged a whole load of clothes that we expected to wash on the coldest setting and because of this, was washed on the hottest setting. Apparently you need to verify their work?

Bad customer service experience, they were very rude to my Elderly Father They didn’t even stay to make sure if the washer was working

The drainage hose for the washer is a straight hose instead of L-shape hose. It came of and flooded my upstairs and bottom floor. Called Geek squad and talked to 5 different people for 47 minutes but not could help me. Will have to hire my own repairmen to fix the issue. The washer shakes the upstairs when it runs.

My washer has 2 dents. One on each side of the front corners

Worst installation by BBY team and poor customer service. It's been 2 months washer installed and caused property damage. No one able to resolve it until now. I wouldn't suggest their installation service.

Wish i could leave no stars. I had to pay for this instalation, and the guys left the laundry foom a complete mess. They also dumped a bucket of dirt water in my tub without telling or asking, and now my tub is FULL of dirt.......these guys are poop

INSTALLTION WAS HORRIBLE THEY DID NOT KNOW WHAT THEY WERE DOING. I HAVE A BAD LEAK BECAUSE THEY PUT THE NEW HOSE WHICH HAVE GOOVES INTO MY PREVIOUS HOSE THAT IS SMOOTH. IT SHOULD HAVE BEEN SMOOTH ON SMOOTH BECAUSE THE CLAMP WILL NOT HOLD THE TWO TOGETHER FOR A SMOOTH WATER FLOW. VERY UNSATISFUED CUSTOMER!!

Water everywhere on the wall, inside the compartment where hoses are