Customer Ratings & Reviews

When removing the old dishwasher, we learned that the connection was not up to code (or even wired in safely in a remote sense, having no ground wire attached). The installers took care of everything, getting the permit pulled, and performing the work the day it was promised. It was great that they were prepared with the usual items you might need in such a situation, on their truck, and didn't have to run to the store, delaying the process. Super impressed!

The delivery guys did a great job delivering and installing. They took great care to not scratch our hardwood floor. They made sure that the washer and dryer work, and even help me put the laundry room door back. Without his help, I would have a hard time doing it by myself.

Just had our new washing machine installed and the old one hauled away. The new machine is fine, but installation and haul-away were rushed, which caused problems: 1. Installers were careless and left marks and dents in the walls surrounding the stairs they had to negotiate. They said nothing to me about these clearly visible marks. I pointed the damage out to them as they were finishing up, and one of them said something like "yeah, sorry, but the stairs are narrow." Yes, the stairs are narrow, but with a little care the damage could have been avoided. The narrowness of the stairs was not the issue. Trying to rush through the delivery process was the issue. 2. The installers did not level the washing machine. Best Buy's web site clearly states that the installers will level the washing machine, but they didn't. I even asked them twice if they were supposed to level the machine. Both times they said "No, the machine is running. We're finished." They took a couple of photos to prove they delivered and installed the washer (probably required by Best Buy), and then quickly left the scene of the crime, as if they were uninsured drivers who had just been involved in a hit-and-run accident that was their fault. 3. After installing the new machine, the installers started a wash cycle to verify that the machine is working, but they neglected to first remove the accessories and instruction manual that were in the tub. I found these items floating in a tubful of water when I stopped the wash cycle midway to check the water level. This seems like a rookie mistake. Very unprofessional, as if this was their first washing machine installation. 4. The installers left a couple of gouges in our hardwood floors. I didn't notice these until after the installers left, but I was able to trace them back to the laundry area, so I'm pretty sure the installers caused the damage. Conclusion: I want to be sympathetic to the people who do appliance deliveries and installations for a living, so I'm giving my installers the benefit of the doubt. I'm guessing that appliance delivery people are under a lot of pressure to complete as many deliveries as is humanly possible in one day -- hence the emphasis on getting in and out quickly. However, Best Buy should recognize that there's a downside to promising deliveries in short time frames, and customers are not likely to accept fast delivery in lieu of careful delivery and proper installation.

I had an installation which was seamless and tidy. They were polite, efficient and even handed me my stainless steel fill hoses and told me I could return them to get the money back. This, since my original stainless steel hoses (from 6 years ago) were still in perfect condition. How considerate!

The gentleman that installed my washer are wonderful. They were in communication throughout the day to keep updated when they would be here. It was nice that I didn’t have to sit around wondering all day. They were polite, professional and quick. Made sure to tell me if I had any issues to call.

I can get by pretty well on my own, but when it comes to appliances, I rely on the know how of the pros. I am so glad that BB offers installation. Their people are knowledgeable and so polite. I have used this service every time I have made a big ticket purchase! They also test the unit to make sure everything is working correctly. I sincerely appreciate BB!

I want to give a big thumbs up to the two gentlemen who exchanged and installed my washer on the morning of December 9, 2022 (I forget their names). They were very professional during this process, taking care not to bump into any walls or furniture while removing my defective washer, and exchanging it with a new one. They also made sure the floors were clean after the install, which went very smoothly.

Crew alerted regarding delivery window, arrived accordingly, professional, handled machine with TLC, gave demo

Very professional delivery as well as installing my washer works great happy with my

The installation went off w/o a hitch. I reported a leak under the washer and it was replaced right away! The second installation team said it wasn't the washer. The 1st installation team attached the plastic house retainer too tight. It punctured the drain hose causing the water to trickle down under the washer.

Manny and his helper were excellent. On time. Very professional. Efficient. Knowledgeable. Careful not to hit or scratch surrounding walls or fixtures. Spent extra time with my elderly mother to give overview of washer operation. Fully installed washer, set-up, ran test cycle and checked for leaks. Hauled old unit away and packaging of new item. Huge plus! AWESOME SERVICE! Thanks Manny!

Installers were on time and did work quickly. They left area clean and free of debris.

I like Insignia washer because has many washing options to choose from, and it washes clothes very quickly and leaves clothes so clean with no stains.

Every job means installing every part and delivering customer satisfaction! You definitely did that and went above and beyond! Thank You BestBuy delivery drivers and installers! Washer and dryer installation happened so fast. And they went above and beyond their help Passionate about their jobs too. Both of them!

Great install team. Fast, reliable, don’t damage anything bringing washer or dryer into house. Best install ever

First one was delivered and had an issue with it. They replaced it the very next day. Since then, the machine has worked flawlessly

The delivery team was awesome! They did everything right, made sure the machine was working and went above and beyond to help us. Leroy called me when they were on their way and they arrived at the expected time. They parked in the street and carried the washer up the driveway and into the house. Installation went well and the test wash worked. Leroy checked to make sure all the connections were good and not leaking. He even gave us a pro-tip for sliding the washer without damaging the floor! We are already washing our first load.

OMGoodness! What a great idea washer! It’s a little complicated. But, once you have read the instructions several times; you figure out most of the combinations. There are so many buttons and cycles. You can do virtually anything!

Best Buy has really stepped up its game with awesome customer service with its delivery service. Very satisfied with that. We had two different delivery crews out and they were all very good. So far we are very happy with our new washer. Love the large capacity and easy to use. The first one was scratched and it has been replaced with no issues.

Delivery of washer and dryers was painless and timely.