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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 294 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are delighted by the My Cloud Expert EX2 Ultra 2-Bay 8TB External Network Attached Storage (NAS) for its easy setup, ample storage, and reliability. Users appreciate the user-friendly software and intuitive instructions that make setting up the NAS quick and simple. The storage capacity is seen as impressive, providing ample space for photos, videos, and backups. Customers also value the price of the NAS, considering it a decent value for the capacity it offers. However, some customers have concerns about the NAS's internet access and video playback capabilities. Some users find that accessing the NAS away from home is a bit complicated, while others experience issues with video playback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 294 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pretty Neat NAS for the Home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week, I finally got around to setting up my Western Digital My Cloud EX2 Ultra device. Fortunately, the installation of my drive was flawless. Now, I am trying to learn how to put all of the administrative settings in place for myself and my users. There are a lot of user options to choose from and this appears at this point to be a good thing. I am just going to take my time in learning all that we can do with this device.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We us ours primarily for storing all of our video files. We are able to access them easily and quickly through the network and do not have to use up valuable storage on our computers for the video. It works great as long as you are on the network. The apps for accessing data from off site work, but are clumsy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    WD my cloud ex2 server

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked very well so far. I back up my photos I have taken on my cell phone onto this family server automatically. It is very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up and transfer rate is decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title says, it was very easy to set up and get started. I have 3 computers backing up to it and I'm backing up photos and videos. The initial backup took a long time since it was a lot of stuff, but accessing it is quick and easy. Exactly what I needed.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good personal cloud

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a loyal Western Digital buyer for many years. Recently they stopped supporting my old cloud drive, so I decided to get this one as a replacement. I have been impressed so far. Setup and copying data was a little time consuming, but that is to be expected. Can be a little loud when saving data.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Movie Server

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy. No problems getting it to connect and easy to store data on. Backup of iPhone is made really easy in the app. Adding movies was easy. And can see movies on all smart TVs in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    So far it’s good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good drive for backups. It’s not very fast but it was easy to setup and has been reliable for few months now

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Memory with piece of mind.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I store millions of pictures. This was the best investment we've made to safe keep our precious memories.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So happy to have found "My Cloud"!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted to be able to backup our music collection, photos and other documents from our 2 computers but we didn't want to use "the cloud". This was perfect! It was easy to set up, took about 15 minutes. It's set to backup once a week - no problems so far. It's small and quiet, we forget it's there - but feel great knowing it's there. I would HIGHLY recommend this to anyone looking to backup their important files without having to rely on "the cloud".

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent Home NAS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent home NAS - easy to setup and use. Transfer read/write speed is great, media serving too, can access my media from my TV, PS3, Roku.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great basic home NAS with RAID. Easy setup and operation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this thing is great... if I could just get it to STAY connected. I am not tech savvy but need to be able to back up large files. Small, compact, lightweight. Cool little guy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great NAS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I purchased. This serves as my music server. It has Plex pre-installed and I use Symfonium on Android to stream. It's perfect. Plus serves as a picture backup for my wife and I. Easy access so we can both see the pictures each other takes. Very easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Great storage available everywhere

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Easy to use. Data available where I need it

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    fast reliable storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for fast reliable storage for your computer back ups you can't go wrong with this Western Digital NAS. I've used plenty of manufactures from both professional down to consumer and this was the easiest setup I have ever had with a NAS!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MyCloudEx2Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for small business. Takes a little getting used to with how you set up, but watch the YouTube videos and it is pretty ease to map the drives. From there, it works perfectly.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Worth it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, it has been reliable while I have used it and not problems. Software is a little clunky, but not bad. Not many options, which is part of what I like… it is well designed for intended use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great NAS

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great NAS. Fast . Easy to setup. East to access. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy set up, Fast data, & Great media streaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a 4 TB EX2 since March 2014 with great performance and results and excellent WD customer support. Ultra version exceeds the 2014 version in almost every aspect on my local network, and personal Cloud access on Samsung Android devices, as well as Samsung Smart TVs, Denon and Marantz devices on our local Neatgear Nighthawk 3200 network.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had it long enough to know exactly how to use it but learning fast. Good purchase. 1080p video stuffers on playback using mid tear fiber optic plan. I don’t know if faster internet will fix the problem or not.

    I would recommend this to a friend
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