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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 4.7 out of 5 stars with 1784 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, storage capacity, and portability of the My Passport 4TB External Hard Drive. Many appreciate its fast speeds, compact size, and plug-and-play connectivity. However, some customers have noted concerns about the cable length and noise level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,784 reviews
  • Rated 5 out of 5 stars

    Happy Apple Customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has made my life much more enjoyable. No more worrying about storing important files on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antivirus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this to everyone who need a great anti virus!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    WD passport

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Exactly what I was looking for to resolve my space issue on my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wd is great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neat and fast can be relied on for all types of stored file retrievals.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Really slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the 4 TB drive today. I plugged it into a windows 10 laptop and saw the drive formatted NTFS. Great. I copied a few large folders to the drive and watched performance. The transfers rates are between 2 MB/s to 60 MB/s, which is 16 to 180 mps, far below the advertised 3 gbs. I performed a quick ntfs format of the drive and started another copy. Same thing. This is way too slow compared to my previous 2 TB WD drive. Not sure what is going on. No instructions. Nothing in the installed software to set anything. I shouldn't need to set anything. I will give WD chat support a try before returning to BB.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Size, Storage capacity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Big Bang for the Buck

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD discovery software will only back up to a WD device or cloud service. This is fine if you are just starting out with computers or you decide to buy a large number of WD drives for a project. Within reach, I have seven bus-powered 2.5” external drives, two AC powered 3.5” drives, one 3.5” 4-drive RAID 5 enclosure and a dual-bay 3.5” USB 3.1 drive dock with a stack of 3.5” bare drives. I have a number of other 2.5” bus-powered drives around the house. This is after cleaning house and tossing out old useless drives. ONE of these drives is a WD enclosure. I have no room in my backup toolbox for proprietary software that will only backup to a single brand drive/cloud. The drive is great. I love the size of this drive. All my bus-powered 2.5” drives, including the Passport, are 3” wide. The Passport is just a little shorter and thicker than my other 2.5” enclosures. Overall, looks and feels smaller. This is currently the largest capacity drive I have in this small bus-powered size. Big Bang for the Buck. I promptly reformatted the drive to HFS+, Mac OS Extended. My two windows 10 laptops are covered with several dedicated drives using Macrium Reflect software. I’m shuffling around several other computers/drives and really needed 4GB of pocketable HFS+ storage for Time Machine and SuperDuper. It would have been nice to have a little leatherette sleeve, or a rubber bumper/case included like ALL my other 2.5” enclosures. At first glance I thought there was no activity light on the enclosure, but it is visible when the drive is in use. Unless it is a klunker, a drive is a drive. It works great -until it doesn’t. I can’t speak for longevity of the hardware but I’m really happy with the look and feel of this drive. I skipped the WD Discovery software since it only works with this one drive I own.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great for XBOX and Windows 10 Back-Up

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been building computers for the last twenty five years. WD hard drives have always been the most consistent and stable drives. (I love the new Black SN750.... Really can't say enough good things about that NVME drive...) And I love this My Passport, too. It's not as fast as the ultra options. I know I get slightly faster transfer times from the Seagate Back-Up Plus Ultra Touch. But, that drive also crashed on me a few times and, so far, the My Passport hasn't. It's stable, reliable, and fast enough. For reference, I was able to transfer a 2.5gb file from my desktop hard drive to the back-up in under 5 seconds at an average speed of 117MB/S. My older drives from WD and Seagate performed under 100MB/S, so I definitely feel like this is an upgrade in speed as well as size. The new big feature with this Passport is the AES-256 hardware encryption. I feel like that's a pretty standard feature these days. The software has been updated. It's all very user friendly and the base software is included on the drive or you can download the software from western digital directly. I also tested this drive on an XBOX ONE as an external storage solution, and that may be how I use this drive. My 2 TB Passport was pretty full and this drive works great with the XBOX. All-in-all, I think this is a good drive. It does what it sets out to do well. I haven't had any problems and it's very easy to recommend if you are needing a back-up for work, media, or even as an external drive for an XBOX.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Another Fantastic Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a similar silver hard drive for my wife and after seeing how affordable it was, I couldn't help but to get one for myself. Would you believe that neither one of us has used our hard drive yet? I have mine in safe keeping until that perfect moment. My wife and I are on the computer very frequently and just haven't set aside a few moments to enjoy our new hard drives. I really appreciate the value that I received for both hard drives. I compared a few hard drives on Best Buy's website to ensure that we got the best quality at a decent price. Data security was an important factor and both hard drives had password protection and data encryption. Combining those aspects with a great price and I was very satisfied with the outcome. I like that Best Buy has various options for different products that I look for from time to time. This was definitely another great shopping experience and the curbside pickup was awesome. As I mentioned in my review about my wife's hard drive, I wasn't expecting the hard drive to be so small. Despite this, it is a great convenience as you don't have to worry cause it uses very minimal space. We have transitioned from those days when bulky items used to clutter our desks or wherever you work on your computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Speed

    Rated 5 out of 5 stars

    Great Hard Drive for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works how it should. Easy to install and use. Fast USB 3.0 transfer speed. Nice color, stands out compared to black and grays that are the norm. Light and easy to carry and transport. Would recommend for anyone looking for a portable drive.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Storage capacity

    Rated 5 out of 5 stars

    Good value when on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of storage in a compact unit. It cam backup every file I ever produce and probably hundreds of movies. I haven't tapped it storage limit yet. Easy to use. On sale, it was a pretty good price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Storage capacity

    Rated 5 out of 5 stars

    Professional photo/video archiving.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these to back up my photo/video that I take daily as a real estate/architectural photographer/videographer. Every day I dump the folder for each job into a catch folder with the date. Then I transfer that folder to these hard drives to keep my archive organized and computer hard drive free. They are small and reliable, and now I have all my photos and videos from my job archived and easily accessible and contained in a relatively small space. They are great and an important part of my work flow. The affordable price is important as I go through a lot of them.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good drive, but not blown away...

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good drive and the transfer speed is only slightly better than last years version. Simply put, for 2019, this drive underwhelms in features. You lose a transfer light and it is still the same USB 3.0 interface. They did change the outside to get rid of the finger print magnet of the previous model. I am a WD fan but feel that more could have been done to deliver a new product for this year. Essentially the only real difference is the software is updated, you lose the LED light, and the outside is just a little smaller and does not attract finger prints. You can download the newer software from the WD website.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Speed

    Rated 5 out of 5 stars

    Great drive at a great price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast, has handy apps, extremely portable, huge at 4TB and seems reliable so far. Western Digital - accept no substitutes! Been using their products for over 20 years (yeah, I'm older), and know what works and what doesn't. Buy this if you something with these specs!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Speed, Storage capacity

    Rated 5 out of 5 stars

    Perfect little passport.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD My passport gave me all the space I needed to download everything from one computer to another computer. So easy to use and quick. I would highly recommend them to Friends and Family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Storage capacity

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this drive as a backup for an 11 year old PC that was about to run out of memory. I needed to transfer 1.8 TB of data. I was able to connect it quickly and was able to transfer most of what needed in an hour or so. I didn’t have to use its proprietary software. The drive is fast and silent. Works great. It’s faster and more responsive than my again PC’s hard drive. Been using daily since. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage capacity

    Rated 5 out of 5 stars

    Perfect for backups!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD 4TB External Hard Drive proves to be a robust storage companion with its generous 4TB capacity and dependable performance. Whether you’re a creative professional, a gamer, or simply need extra storage space, this external hard drive offers a seamless experience. Pros: 1. Vast Storage: With a capacious 4TB of storage, you’ll have ample space for your digital files, photos, videos, and more. 2. Swift Data Transfer: The drive’s USB 3.0 interface ensures fast data transfer speeds, making it efficient to move large files or perform backups. 3. Reliable Build: WD is renowned for its durable hardware, and this external hard drive is no exception. Its sturdy construction ensures data safety during transportation or everyday use. 4. Plug-and-Play: Setting up the drive is a breeze – simply plug it into your computer and start using it. No need for complicated installations. 5. Compatibility: Whether you’re a Windows or macOS user, the drive is formatted for both systems, providing flexibility and easy cross-platform usage. Cons: 1. Bulkier Size: Due to its higher storage capacity, the drive might be slightly bulkier than smaller capacity alternatives. However, the trade-off is well worth it if you require extensive storage space. Final Thoughts: The WD 4TB External Hard Drive is an excellent choice for individuals seeking a reliable and capacious storage solution. Its impressive capacity, fast data transfer speeds, and compatibility with various operating systems make it a valuable asset for storing and safeguarding your digital life. Whether you’re backing up important files or expanding your storage options, this WD external hard drive is a dependable companion. Note: Please consider your specific needs and preferences before making a purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Storage capacity

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD Passport 4TB external hard drive is an excellent option for those who need to store large amounts of data. The drive offers plenty of storage space for a variety of files, including photos, videos, music, documents, and more. The compact size of the drive makes it easy to transport, so users can take their files with them wherever they go. One of the standout features of the WD Passport 4TB is its compatibility with both Mac and PC computers. The drive comes formatted for Windows, but it can easily be reformatted for Mac using the included software. This makes it a great option for users who work on both platforms. The drive itself is well-designed and durable, with a sleek black finish and a sturdy build. The USB 3.0 interface provides fast data transfer speeds, so users can quickly transfer large files without any lag or delay. Additionally, the drive comes with built-in 256-bit AES hardware encryption, which helps to keep sensitive data secure. Overall, the WD Passport 4TB external hard drive is a great choice for anyone in need of a reliable and portable storage solution. Its ample storage space, compatibility with both Mac and PC, and fast transfer speeds make it an excellent value for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage capacity

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little HDD with big storage and easy connections, I needed it for photos and media and have it hooked up to spare PC for music server as well and it's plenty fast with the connection.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Great product, no complaints.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, shape and color (red). I like that it's red so I know the difference right away from my other drives. Very light, I pretty much carry it with me every time I bring my laptop anywhere for the peace of mind that my files are always backed up. I have no complaints, files seems to transfer super quick. Good value for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Convenient and portable Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleasantly surprised with my little portable hard Drive. It's very convenient to carry it with me. It works great!

    I would recommend this to a friend
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