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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 3.9 out of 5 stars with 236 reviews

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76%
would recommend
to a friend

Customers are saying

Customers admire the My Passport Cinema's large storage capacity, ease of use, and compatibility with USB devices, finding it simple to set up and use for storing and playing movies, especially 4K content. However, some users experienced compatibility issues with certain Smart TVs and found the setup process challenging. A few customers also expressed disappointment with the limited selection of pre-loaded movies and the quality of the instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 236 reviews
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Works well with M-Go on 2015 Samsung 55JS8500 TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well to enable downloads from M-GO Service for HDR 4k UHD Content. Comes preloaded with 2 movies - Exodus and Maze Runner. Exodus looks incredible in UHD/4K HDR.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    WD ext hard drive included with the TV purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A 1Tb external hard drive was included with the purchase of our Samsung TV. The device is fine. It arrived pre loaded with 10 movies; however, no instructions were provided. Turns out it required a subscription to a "go movies" to access those movies and then a charge to watch them. It was free for us and can still be utilized to hold other movies or pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Usb

    Rated 3 out of 5 stars

    Cant complain about something that is free.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well when i bought my 4k Samsung TV the chick working there told me about i get free wd my passport. I was like WTF is that, she told me it comes with a couple of movies. The movies look awesome just not kind of movies. It would of been nice if it was the wd passport that comes with like 10movies. But hey its free so can't complain about it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Storage is large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small compact easy to hide in the entertainment center.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    store HD movies on external hard disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with my ultra HD TV and definitely provides an easy way to keep a supply of HD movies at hand for easy viewing at any time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and great to use for all my 4K movie storage.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Need to sign up with M Go to unlock movies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with the purchase of a Samsung TV. What they didn't tell me and I didn't see written in any of the documentation was that in order to watch the preloaded movies, one must sign up with M Go. I don't have a problem doing that, it simply wasn't explained anywhere that I could see. Had to call.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy plug and play. Works well with my Samsung lots of storage for movies and pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this product with a tv purchase as a gift. Nice to store 4K movies. 1TB storage about 16 movies. Thanks Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Excellent Storage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Western Digital only makes top of line products, and this works seamless with my new Samsung 4k. Lots of storage room

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    good drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the drive as part of a package with a TV. Works exactly as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    good as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box claims to have movies preloaded but not. You need to use a computer to download. Still good storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has good potential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this free with my T V purchase. I have it connected but haven't been able figure out how to download movies/shows to it yet. From everything I read it almost seems that you need to connect it to a computer to download things but I'm still unsure. Directions are not clear and the mfg website isn't helpful either. I plan on looking more into it because this device could be helpful to allow my child to play movies as we travel.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and price. Wish was large capacity but it will work to get state 8n digital copies

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Not Bad to Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD - My Passport Cinema is easy to hook up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very reliable and easy to set up and use.

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 4 out of 5 stars

    Good Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free with my TV purchase, instructions were pretty bad but figured it out.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    need to know more on this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came free when I purchased my wonderful TV. It may be very good but I'm still trying to figure out what to do with it. Seems like it will be fun to have.

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 4 out of 5 stars

    Interesting Future for Movies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, albeit limited instructions are provided with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    great for extra storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We was bought for extra storage to download pictures and videos.

    I would recommend this to a friend
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