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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1835 reviews

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  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the ample storage space, ease of use, and compact size of the My Passport Ultra 2TB external hard drive. Many also appreciate its reliability and fast USB 3.0 transfer speeds, considering it good value for the price. While some users found the included software less useful or experienced minor issues with heat or weight, these concerns were less frequently reported than the positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,835 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Quick Dependable Storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this 2TB drive as back up storage for the many video performances I record. Both camcorders have a 250GB hard drive, and they are backed up to this 2TB drive. When I return to my studio, I simply plug in the 2TB drive and everything is right there for production editing. I'll be buying another passport drive for my next video shoot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Portable hard drive for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the quality of this hard drive and at the price I paid. It is working excellent for me and my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my XB1 which works great. Just a warning the LED in the back of the HDD will blink while it's idle so you may want to put a small amount of electric tape on the back to cover it since it will distract you in a dark room.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Just what I wanted!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something to put all my photos and files on without worrying about storage. I never have had any thing bigger than 500gb and this has exceeded all expectations so far. The only con that I can give it is that it has a slow transfer rate. I think this might be because of my computer. Other than it is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Compare to others that I have this particular has

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this product. It has proved to be easy to use, has enough room to back up my computer holding all my data and photos.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great portable storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using WD portable hard drives for many years, and have had no problem. This is just another one added to my stack. Being Mac based, I do reformat them rather than buying a more expensive Mac formatted drive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Large capacity, not intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good capacity after drive software and formatting, over 1.8 TB. Software install was simple, but not automatic. I also found it less than intuitive. Twice I thought I had it, the third time I used Windows (7) to initiate the back-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice; no issues; recommended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for at least a few months and no problems so far. I mainly use it for storing Music, Home Movies, Pictures, and data files (Word, PDF) - basically, my overall backup for my life. I have NOT used the software that came with it, so although I gave this thing an "Excellent" review on Software Installation, I did so to rate the whole product well. May also be compatible with MAC? I can't remember, sorry! The External drive works without a hitch - transferring data with good speed and never an issue. There's a slight "click" noise when any data is accessed on the drive, but it's nothing to worry about. I am as gentle as I can be with my technology, so I don't know how well it fares under any stress, but I got the Titanium one because (as I am) I tend to destroy most anything I touch (I broke the ONE weak link in my titanium watch 2 months ago, lol). Highly recommended; check it out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great hd for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive is easy to use and a good price for the size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful practical and a great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive was exactly what I needed to back up my computer. The usb 3.0 makes data transfer much faster

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Excellent portable hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several of these and use them for back ups of important items. I would tell anyone to have more than one. Yes they are durable but things happen so always have important things on several hard drives. I trust my important things with me I can hold... remember this... important things should be backed up several devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just right for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I couldn't of found a better deal and have it in my hands right away. Thanks for the help when I needed it. Nice and right to the point with out all the hype or pushing for more then I needed. Again Thanks for that!~

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After losing photos and records when computers crashed, I learned to keep my files on a hard drive the hard way. Data can sometimes be recovered but it is costly and only a portion gets recovered. My WD passports keep my files safe from computer to computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Newest controller and accessory for the new Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended game play with the accessories. Recommend for the serious gamer who has to have all the bells and whistles.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use. physical size perfect for travel needs

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Excellent backup drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This spacious drive coupled with the WD Smartware software has proven to be a great backup tool for me. I've been able to save images of all systems in our home along with everything else digital that we value. I've had the unfortunate occasion to use it to recover after a HDD failure which, in my mind, has allowed it to pay for itself. The USB 3.0 speeds are nice - not blazing, but certainly better than creeping along at 2.0. In my opinion it's an essential piece of hardware in today's tech world...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a USB 3.0 128GB thumb drive to this model for my home "server" hard drive. This seems to transfer data about 10 to 15% faster but takes longer for that initial boot time. All in all a great little drive for the $$$

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    USB powered and still fast . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warms up a bit with use as might be expected, but very reasonable and has never made me think it would be a reliability problem due to heat. Great that it doesn't require a wall wart, just runs from USB power without sacrificing much in the way of write speed. Have not read the other reviews, so not sure if there is any negatives that I should look out for. Overall, quite a nice drive so far (I have only had it for about three weeks).

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great External Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice External Drive For The Price & Small In Size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy transfers no problems no complaints have three iPhones and one Ipad memory backed up on this drive

    I would recommend this to a friend
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