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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1835 reviews

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  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the ample storage space, ease of use, and compact size of the My Passport Ultra 2TB external hard drive. Many also appreciate its reliability and fast USB 3.0 transfer speeds, considering it good value for the price. While some users found the included software less useful or experienced minor issues with heat or weight, these concerns were less frequently reported than the positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,835 of 1,835 reviews
  • Rated 5 out of 5 stars

    Great price and features for 2tb WD Ext drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't go wrong with WD drive with security solution which the essentials drives do not have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far so good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have not had any problems with this drive as far as backing up and saving my stuff to this drive. I have used WD for a while and haven't had a problem with them.

    I would recommend this to a friend
  • Pros mentioned:
    Usb 3.0

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the seagate drive & needed a new one for to separate work backups and all they had was the WD. I was reluctant but gave it a try & I'm glad I did. I ended up liking this one better than the seagate I have. Definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect complement to a laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price and value you cannot go wrong. Same thickness as my slim laptop, weighs only 8 ounces.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Works like a charm!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use as an external storage for my Xbox one and it works great. It is actually faster than the internal storage for the Xbox.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Set-Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These drives are definitely getting thinner and thinner. Good product for its price range.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent physical size and hard disk space

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many Western Digital devices. This is the first external hard disk device I have purchased. This device comes in multiple colors although Best only carries the black or gray in the store. The other colors must be purchased online. Colors besides black and gray may have a slightly higher price tag. Best Buy matched the price with another retailer with ease. There is one drawback to this device. When sitting idle or in the middle of a file copy the device has just dropped from being recognized by the Windows OS. It quickly returns. If you're copying then you have to copy that file over again. I haven't lost any data as a result but it is annoying. I haven't researched if this is a known issue or a fix is available. It doesn't do it frequently but it does happen. Overall I'm happy with the small physical size of the device for easy carrying or storing. I would recommend this device to others.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great portable hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this drive to store all my electronic media. Never had a problem with it. Am very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very well, and transfers data fast. A Great, inexpensive, storage disk.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Good Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast transfers and large volume of memory. Case seems very sturdy and easy transition from pc to mac.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great HD for Xbox One

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this HD for my Xbox One. It works well and allows me to store my games on it.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 1 out of 5 stars

    Too Much Software Crashed Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device comes with lots of software that after you install, it tries to get you to upgrade to their systems. In addition, my DVD player stopped functioning and it happened two seconds after installing software. It still doesn't work. Drives like this should just be a storage medium that you control through Windows or whatever your system might be.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WD - My Passport Ultra 2TB

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this due to all of the positive reviews.. However, once I plugged it into my Macbook it took a while to open up. Once it finally appeared, I reformatted it and transferred most of my files, but then the folder would disappear from my desktop as if I ejected it. Replugged it, would appear then disappear again. Also, wouldn't allow me to open up my Word document files while plugged in.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best HD for Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love WD products because they work great and have a great lifetime of use!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the headaches

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive is nice until the power goes out or the cable gets disconnected. Afterwards it will have bad sectors and not be recoverable. ChkDsk will not work and it will make that clicking noise and lock the computer. It you have proprietary information on it you can't send it back because you can't delete it.

    No, I would not recommend this to a friend
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